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Permanent Remote Call Monitoring Jobs in Rensselaer, NY

ACS Consultancy Services

Azure Cloud Engineer

Albany, NY · Remote

$57 - $76.25/hr

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Manage and monitor Azure resources, ensuring the environment is cost-effective and optimized for ...

ACS Consultancy Services

Office 365 Administrator

Albany, NY · Remote

$18.50 - $25.25/hr

Remote We are currently seeking candidates who meet the following qualifications. Key ... Monitor system performance, ensure uptime, and troubleshoot issues related to email, collaboration ...

ESPERION THERAPEUTICS INC

Territory Manager, Sales

Albany, NY · Remote

$85K - $145K/yr

  • Medical

  • Retirement

  • PTO

Esperion is a fully remote based company with a corporate headquarters located in Ann Arbor, MI ... Analyze local market trends, develop, execute and monitor performance and results to maximize the ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Rensselaer, NY

Permanent Remote Call Monitoring information

See Rensselaer, NY salary details

$10

$17

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for permanent remote call monitoring in Rensselaer, NY is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $18.85 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Rensselaer, NY? For Permanent Remote Call Monitoring jobs in Rensselaer, NY, the most frequently searched job titles are:
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What cities near Rensselaer, NY are hiring for Permanent Remote Call Monitoring jobs? Cities near Rensselaer, NY with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rensselaer, NY as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution, with an average salary of $35,554 per year, or $17.1 per hour.

Network Security Engineer

ACS Consultancy Services

Albany, NY • Remote

$107K - $146K/yr

Other

Re-posted 19 days ago

Job description

Job Title: Network Security Engineer

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Key Responsibilities

  • Design, deploy, and maintain secure network architecture (firewalls, VPNs, IDS/IPS, proxies, etc.).
  • Monitor network traffic and logs for suspicious activity and respond to threats in real time.
  • Configure and manage firewall policies, VPN access, and secure remote connectivity.
  • Conduct regular vulnerability scans, penetration tests, and risk assessments.
  • Manage security tools and technologies such as Cisco ASA/Firepower, Palo Alto, Fortinet, Check Point, or Juniper.
  • Implement and maintain SIEM solutions (e.g., Splunk, QRadar, Sentinel) and support incident response activities.
  • Ensure compliance with regulatory and industry standards (e.g., ISO 27001, NIST, GDPR, PCI-DSS).
  • Collaborate with system and cloud engineers to secure hybrid environments (on-prem/cloud).
  • Create and maintain up-to-date security documentation, policies, and procedures.
  • Research and recommend new technologies to improve overall network security posture.
Requirements
  • Bachelor's degree in Information Security, Computer Science, or a related field.
  • Experience in network and information security roles.
  • Strong understanding of TCP/IP, LAN/WAN, firewall rules, routing, and network protocols.
  • Proficiency with firewall technologies and intrusion detection/prevention systems.
  • Experience with security tools like Wireshark, Nmap, Nessus, or Metasploit.
  • Experience with security frameworks such as NIST, CIS Controls, or MITRE ATT&CK.
  • Excellent analytical, problem-solving, and communication skills.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.