Permanent Remote Call Monitoring Jobs in Pleasant Prairie, WI

Introduction
The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.
The Department of Corrections is currently recruiting to fill an Institution Complaint Examiner position, located at Racine Correctional Institution in Sturtevant, Wisconsin.
Position Summary
Under the general supervision of the Warden, the Institution Complaint Examiner independently conducts investigations into inmate complaints and makes recommendations to ensure the orderly operation of the Institution, protection of inmate civil rights, and adherence to Institution and Department Codes and Wisconsin State Statutes. Interprets administrative codes, departmental policies and procedures, etc. to Administrative Team and other staff on an as needed basis. Directs, analyzes and prepares special surveys, reports and statistics; develops, composes, and ensures implementation of policies and procedures; assists in the development and maintenance of instruments to ensure orderly running of the Institution e.g., inmate handbooks; provides public relations functions; completes special projects as directed; and participates as a member of the Administrative Team.
Salary Information
This position is in pay schedule and range 81-04 with a starting pay of $29.10/hour - $37.17/hour, plus excellent benefits. Pay will be set in accordance with the Compensation Plan and Wisconsin Administrative Code in effect at the time of hire. A probationary period is required.
In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year.

• Insurance : Excellent and affordable health, dental, vision, and life insurance.

• An exceptional pension plan including a lifetime retirement payment.

• An optional tax-advantaged 457 retirement savings plan .

• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.

• Our Employee Assistance Program offers employees and their immediate family a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

• DOC is a qualifying employer for the Public Service Loan Forgiveness program.

• Please click here for a summary of State of Wisconsin employment benefits or click here to explore employment benefits on the website.

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .
Job Details
Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application.
The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency of employment.
The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.
This position is not eligible for remote work.
Qualifications
Minimally qualified applicants will have experience:

• Conducting and/or coordinating investigations utilizing investigatory techniques (e.g., interviewing techniques, handling and preserving evidence, record keeping, reports)

• Interpreting laws, rules, and organizational policies (e.g. to staff and others, including the general public)

• Interpreting, implementing, and monitoring investigative resolutions, corrective actions, policies and procedures to ensure compliance (e.g., from staff. managers, agencies. the general public, other appropriate parties)

In addition to the above, well qualified applicants will have experience:

• Preparing an investigation summary report and making recommendations based on results for administrative action and resolution

• Responding to litigation and providing assistance for other staff responding to litigation requests as needed in the criminal justice field.

How To Apply
To apply, click on "Apply for Job" to start the application process. Follow the steps outlined in the application process and submit your application. Your resume and letter of qualifications should detail your training and experience specifically related to the qualifications section listed in the job posting and are limited to a maximum of 2 pages each.
The Department of Corrections has created extra guidance to assist you in developing your resume and letter of qualifications, if interested please click here . Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.
Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. We provide reasonable accommodations to applicants and employees with disabilities.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Current State employees are not eligible for non-competitive appointment.
Questions can be directed to Katie Benson, HR Supervisor, at kathryn.benson@wisconsin.gov or 608-566-5778.
Deadline to Apply
Online application and materials must be submitted by 11:59 pm on September 1, 2026.
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