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Permanent Remote Call Monitoring Jobs in Paramount, CA

American Health Connection

Be Seen First

Medical Call Center Representative Remote

Beverly Hills, CA · Remote

$17/hr

Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ... call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling ...

American Health Connection

Be Seen First

Patient Services Representative (Remote)

Beverly Hills, CA · Remote

$17/hr

Each PSR is assigned to a virtual medical call center team and receives customized training to ... Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended * Input Device: A ...

Mondo

IT Manager

Los Angeles, CA · Remote

$130K/yr

Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent ... Monitor user access and system usage to ensure compliance with firm procedures and data governance ...

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Permanent Remote Call Monitoring information

See Paramount, CA salary details

$11

$18

$26

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for permanent remote call monitoring in Paramount, CA is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.00 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Paramount, CA? For Permanent Remote Call Monitoring jobs in Paramount, CA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Paramount, CA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Paramount, CA are:
What cities near Paramount, CA are hiring for Permanent Remote Call Monitoring jobs? Cities near Paramount, CA with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Paramount, CA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,733 per year, or $18.1 per hour.

Medical Call Center Representative Remote

American Health Connection

Beverly Hills, CA • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

REMOTE Patient Services Representatives

100% Remote Patient Services Representative jobs at American Health Connection (AHC). The Patient Services Representatives (PSR) are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes). IMMEDIATE HIRING!

FULL-TIME DAY SHIFTS AVAILABLE:
Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $17.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

  • Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.
  • We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.
  • Must have 2 years recent medical office and electronic medical record system (EMR/EHR) experience.
  • Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
  • Must have a sense of urgency in assisting patients.
  • We require a private, noise-free, HIPAA-compliant space at home.
  • High school diploma or equivalent.
  • Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.

Computer equipment not required until after receiving the offer letter. Candidates may use Chromebook, laptop, or Macbook for the application process.

  • ***Computer Requirements: Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.
  • Computer Type: Mini, Full Tower, All-in-One
  • Operating System: Windows 11; Mac OSX Monterey or newer
  • Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
  • Memory (RAM): 8GB or higher
  • ***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
  • Input Device: A proper non-mechanical USB wired keyboard and mouse are required
  • ***Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
  • Internet Provider Type: Cable Internet or Starlink Satellite connection
  • Computer Internet Connection: Wired Ethernet connection
  • Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
  • Consistent and reliable internet service is required.
  • ***Webcam Requirements: A functional built‐in or external webcam is required
  • ***Cellular Phone: A cellular phone is required for software two‐factor authentication.

Must reside in the continental United States. Military Partnership

Company Description

Since 2009 American Health Connection has been the nation’s first and largest healthcare-dedicated call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling solutions for:
**Large hospital systems
**Academic medical centers
**Multi-specialty medical groups
**Regional health networks
**Specialty practices
**Multi-location clinics.