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Permanent Remote Call Monitoring Jobs in Monroe, GA

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Permanent Remote Call Monitoring information

See Monroe, GA salary details

$9

$15

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for permanent remote call monitoring in Monroe, GA is $15.94, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $17.60 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Monroe, GA?

For Permanent Remote Call Monitoring jobs in Monroe, GA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Monroe, GA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Monroe, GA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Monroe, GA as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $33,146 per year, or $15.9 per hour.

Corporate Lead Call Center Rep

EyeSouth Partners

Lawrenceville, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

EyeSouth Partners rating

5.8

Company rating: 5.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description

Company Overview
EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. Based in Atlanta, we partner with respected eye care physicians to expand access to high-quality medical and surgical specialty services across 14 states.
Our 70+ affiliated practices and 400+ doctors deliver care at 280+ clinic locations and 26 ambulatory surgery centers - and we're growing. We invest in our practices with capital, operational expertise, and strategic resources so physicians and their teams can focus on what matters most: exceptional patient care and clinical outcomes.
We're looking for talented professionals who share our commitment to physician partnership, clinical quality, and patient-first care.
Position Summary
We are actively recruiting for a Corporate Lead Call Center Representative to join our growing team at Eye South Partners
If you wish to join a growing team with favorable benefits and perks, while contributing to a best-in-class organization, please apply with your resume
Location:Remote
**Applicants who live and plan to work from the following states will not be considered at this time: Alaska, Arizona, California, Colorado, Delaware, Hawaii, Idaho, Montana, Maryland, Massachusetts, Nevada, New Mexico, Oregon, New Hampshire, New Jersey, Utah, New York, Rhode Island, Washington, and Wyoming. Thank you for your interest.
Responsibilities
Primary Duties
  • Lead team of 10-15 Contact Center Representatives (CCRs).
  • Provide the Corporate Call Center (CCC) new hires with practice-based training.
  • Act as a liaison between Corporate Call Center Manager and Corporate Call Center Reps.
  • Work closely with practice leadership to ensure Call Center Reps. have the tools to provide exceptional patient care.
  • Provide monthly scorecard to practice leadership with the support of Corporate Call Center Manager.
  • Ensure cross training for the CCC team to ensure KPIs are met.
  • Monitor daily CCC dashboards and call audibles for skill levels to ensure KPIs are met.
  • Support Corporate Call Center Manager with staff coaching and professional development of Call Center Reps.
  • Lead monthly team meetings and weekly huddles with support of Corporate Call Center Manager.
  • Maintain monthly 1 on 1 meetings with direct reports.
  • Take inbound calls to support CCRs.

Secondary Duties
  • Provides CCC new hires with orientation and CCC based training.
  • Provides onboard training for existing practice staff.
  • Ensures both CCC new hires and existing staff have the appropriate IT equipment.
  • Provides training to other Contact Center Leads (Train the Trainer).
  • Supports Corporate Call Center Lead with IT needs.
  • Supports Corporate Call Center Manager with professional development of Leads.

Qualifications
  • 5+ year of call center leadership experience preferred
  • Ophthalmology experience strongly preferred
  • Certified Patient Service Specialist certification preferred.
  • Intermediate computer skills including Microsoft Office.
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
  • Self-motivated with strong organizational skills and superior attention to detail.
  • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
  • Team player that develops strong collaborative working relationships with internal partners and can effectively engage and build consensus among cross-functional teams.
  • Strong problem solving and negotiation skills.

Physical Demands and Conditions
  • Clinic/Group Medical Practice environment with exposure to communicable disease, bloodborne pathogens and other potentially hazardous chemicals.
  • Sedentary work. Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
  • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations sound.
  • Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Standing. Particularly for sustained periods of time.
  • Reaching. Extending hand(s) and arm(s) in any direction.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Occasionally required to stoop, kneel, crouch, or crawl.
  • Vision. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; using measurement devices; at distances close to the eyes. Specific vision abilities required by this position include close hearing, vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • The worker is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.
  • Use their hands to handle, control, or feel objects, tools, or controls.
  • Use fingers to grasp, move, or assemble very small objects.
  • Hold the arm and hand in one position or hold the hand steady while moving the arm.
  • Use one or two hands to grasp, move, or assemble objects.
  • Make quick, precise adjustments to machine controls.
  • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm) while remaining in place.
  • Make fast, repeated movements of fingers, hands, and wrists.
  • Use stomach and lower back muscles to support the body for long periods without getting tired.

Company Benefits
We offer a competitive benefits package to our employees:
  • Medical
  • Dental
  • Vision
  • 401k w/ Match
  • HSA/FSA
  • Telemedicine
  • Generous PTO Package

We also offer the following benefits for FREE:
  • Employee Discounts and Perks
  • Employee Assistance Program
  • Group Life/AD&D
  • Short Term Disability Insurance
  • Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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