ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Merrimack, NH

Seasoned Recruitment

Tele-Psychiatrist

Nashua, NH · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Seasoned Recruitment

Tele-Psychiatrist

Lowell, MA · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Centene

Care Navigator

Bedford, NH · On-site +1

$22.94 - $38.79/hr

May monitor progress towards care plans/service plans goals and/or member status or change in ... with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an ...

Bruker

Scientific Affairs Specialist

Billerica, MA · Remote

$86K - $153K/yr

Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 ... This is a remote position and can be located anywhere within the continental U.S., near a major ...

Bruker

Title Scientific Affairs Specialist

Billerica, MA · On-site +1

$86K - $153K/yr

Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 ... This is a remote position and can be located anywhere within the continental U.S., near a major ...

UNAVAILABLE

Scientific Affairs Specialist

Billerica, MA · Remote

$86K - $153K/yr

Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 ... This is a remote position and can be located anywhere within the continental U.S., near a major ...

next page

Showing results 1-20

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Merrimack, NH

Permanent Remote Call Monitoring information

See Merrimack, NH salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for permanent remote call monitoring in Merrimack, NH is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.42 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Merrimack, NH? For Permanent Remote Call Monitoring jobs in Merrimack, NH, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Merrimack, NH look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Merrimack, NH are:
What cities near Merrimack, NH are hiring for Permanent Remote Call Monitoring jobs? Cities near Merrimack, NH with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Associate Technical Support Technician

HeartCentrix Solutions

Lawrence, MA • Remote

$20 - $25/hr

Full-time

Medical

Posted yesterday

New

Job description

Associate Support Technician (Remote)
Contract: 6 Months with Potential for Extension or Permanent Hire

About the Role

We're looking for a customer-focused Associate Technical Support Technician to join the team. In this fully remote role, you'll provide technical support to patients and healthcare professionals using home dialysis technology and the Nx2me platform. If you enjoy troubleshooting, solving problems, and helping others, this is a great opportunity to build your technical support career with a leading healthcare organization.

Responsibilities

  • Provide technical support over the phone for home dialysis equipment and software.
  • Troubleshoot hardware, software, and connectivity issues while guiding customers through solutions.
  • Accurately document customer interactions in Salesforce/CRM and other internal systems.
  • Deliver exceptional customer service while maintaining HIPAA compliance.
  • Develop expertise on products and troubleshooting processes.
  • Collaborate with internal teams to resolve technical issues and improve the customer experience.
  • Participate in team meetings, training sessions, and special projects as assigned.

Qualifications

  • 2–4 years of technical support, help desk, or related experience.
  • Customer service or call center experience required.
  • Healthcare, medical device, or clinical support experience is a plus (dialysis experience preferred).
  • Strong troubleshooting and critical thinking skills.
  • Experience using CRM or ticketing systems (Salesforce is a plus).
  • Excellent verbal and written communication skills.
  • High School Diploma or GED required.
  • Spanish bilingual is a plus.

Training & Schedule

  • 100% Remote
  • Paid training Monday–Friday, 8:00 AM – 4:30 PM EST (approximately 2–3 weeks).
  • After training, candidates must be flexible to work one of the following shifts based on business needs:
    • 9:00 AM – 5:30 PM EST
    • 10:00 AM – 6:30 PM EST
    • 11:00 AM – 7:30 PM EST
    • 12:00 PM – 8:30 PM EST

Why Join?

  • 100% Remote opportunity.
  • 6-month contract with strong potential for permanent hire.
  • Paid training and ongoing support.
  • Opportunity to work with innovative home dialysis technology.
  • Join a global healthcare leader dedicated to improving patients' lives through exceptional customer support.