Permanent Remote Call Monitoring Jobs in Menasha, WI

Introduction
Deadline: Applications will be accepted until 11:59PM (CT) on Monday, September 14, 2026.
Contact: Evan Holzhueter, Human Resources Specialist - Senior, evan.holzhueter@wisconsin.gov
Are you an experienced tax professional looking for an opportunity to lead a vibrant team and manage a comprehensive audit program? The Department of Revenue is seeking a Revenue Administrative Manager to lead the Sales and Use Tax Section within the Audit Bureau.
This position leads employees located throughout the State of Wisconsin, IL and MN. This position can be headquartered at the following office locations: Appleton, Eau Claire, Green Bay, Madison, Milwaukee, Onalaska, Wausau, WI, or Glen Ellyn, IL. Headquarters will be determined at the time of appointment with the expectation that the manager spend a portion of their time in Madison to facilitate collaboration with internal and external stakeholders.
Join the Department of Revenue (DOR)! We are a highly engaged organization, committed to the success of our employees who are equally committed to the department's success. In addition to the employment benefits listed below, DOR offers a mentorship program, training for future leaders, and our Take 4 program which encourages four hours of training per month.
The state of Wisconsin offers an exemplary benefits package , this includes generous paid time off so you can truly have a work/life balance! Our competitive benefits package offers:

• Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
• Excellent and affordable insurance options for health, dental, vision, life and more .
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator .
Some employees may also be eligible for Public Service Loan Forgiveness .
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce . Watch this video to see what working for the State of Wisconsin is all about!
This list of eligible candidates established from this announcement may be used to fill future similar vacancies (permanent, project or Limited Term) in the next six months within DOR.
Position Summary
The position serves as the Section Chief over the Sales and Use Tax Section, and supervises unit supervisors who are each responsible for supervising revenue auditors or agents. This position will manage, plan, develop, implement, administer, monitor and evaluate the comprehensive auditing program. Activities in these programs include:

• Full and limited scope audits of tax records at taxpayer premises or through correspondence or electronic means
• Preparing assessments of Wisconsin tax based on information received from the Internal Revenue Service or other third parties
• Letter campaigns to prompt voluntary reporting of underreported tax
• Reviewing returns in the processing stream to verify credits, withholding, and claims for refund
• Taxpayer education and assistance
• Recommendations for legislative change

To see the full list of duties view the position description .
Salary Information
The starting pay rate for this position is between $49.06 - $61.08 per hour ($102,044 and $127,046 annually), depending on experience and qualifications.
The classification of this position is Revenue Administrative Manager, which is in Pay Schedule 81, Pay Range 01. Pay will be set in accordance with the State of Wisconsin Compensation Plan in effect at the time of hire. Starting pay for current state employees may vary based on applicable provisions in the Compensation Plan.
Job Details
Background Checks: Due to the nature of this position, final candidates will be subject to criminal background, fingerprint, and tax compliance checks.
I-9 Requirements: Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of appointment. The Department of Revenue does not sponsor work or student visas and is not an eligible OPT employer for those with F1 visas. DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.
Probationary Period: A 2-year Career Executive trial period may be required.
Remote Work/Telework: This position is eligible for remote work/telework up to 60%. After onboarding and initial learning (approximately one year), telework may gradually increase up to 60% based on employee performance and work unit needs. Remote work is intended to be performed primarily in the State of Wisconsin and is subject to change based on business needs.
Travel: Some travel may be required to Madison, WI, and other DOR offices if headquartered at another office location.
Work Schedule: This position works Monday - Friday during daytime hours.
Qualifications
Minimally qualified applicants will have all of the following:

• Experience in auditing, tax law and/or accounting.
• Experience researching and/or interpreting income/franchise, or sales and use tax laws.
• Leadership or supervisory experience (e.g., leading teams, assigning work, evaluating performance, coaching and mentoring staff, counseling or discipline, etc.).

In addition to the above, well-qualified applicants will have:

• Experience supervising auditors, lower-level managers, or supervisors.
• Experience establishing performance standards or metrics and/or evaluating performance using standards or metrics.
• Experience researching and/or interpreting Wisconsin sales and use tax laws.
• Experience negotiating and resolving contested tax issues including tax status rulings, appeals, or legal settlements.
• Experience communicating complex concepts or technical information verbally and/or in writing to a range of audiences in a professional setting
• Experience leading change management OR leading continuous improvement.

How To Apply
To be considered for this position, you must complete the online application. C lick "Apply for Job" to start the application process. For instructions, refer to the following link: Applying to State Service .
You must attach a current resume and a letter of qualifications in a Microsoft Word or PDF compatible format. Make certain these documents clearly illustrate your experience, including detailed examples, with each of the qualifications listed in the "Qualifications" section of this announcement. These documents will be used to assess whether your qualifications meet the qualifications required of the job. For instructions on developing your application and what should be included in these materials, click here . Make certain your resume and letter are how you want them to be before you finalize the application as you are not able to update or change your application materials once you click "Submit".
Submitted materials will be evaluated by a job expert and the most qualified applicants will be invited to the next step of the selection process. If you are invited to interview, you will be contacted via email. Make certain your contact information is correct and check your email regularly.
Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process as described above by the stated deadline.
The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.
Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.
Questions can be directed to Evan Holzhueter, HR Specialist - Senior, at evan.holzhueter@wisconsin.gov or 608-265-3174.
Deadline to Apply
All application materials must be received by 11:59PM (CT) on Monday, September 14, 2026.