Permanent Remote Call Monitoring Jobs in Kankakee, IL

Entra ID Trainer
Location: Remote
Type: Full Time
Minimum Experience: Experienced
Security Clearance Level: Public Trust Required
*The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, TGTG is unable to sponsor at this time.
Military Veterans and individuals with disabilities are encouraged to apply!
The Green Technology Group, LLC (TGTG) is seeking a talented Entra Trainer.
Essential Duties & ResponsibilitiesDescription:
The Department of Veterans Affairs (VA) Office of Information & Technology?s (OIT) Communication Collaboration Services (CCS) mission is to deliver high-quality, effective IT services to support veterans' healthcare by managing and maintaining enterprise systems, including Entra ID Business-to-Business (B2B), Microsoft 365 applications, Active Directory, cloud and on-premise systems, to ensure seamless and efficient point-of-care and healthcare operations.
TGTG is seeking a Microsoft Entra ID Trainer to train users and stakeholders on Microsoft Entra ID Business-to-Business new business system at the Department of Veterans Affairs. This Trainer work with the Entra ID Team to create the training materials, manage the materials, communication the training schedules, perform the training, and document and report on the training. You will perform recurrent training, maintain a community of practice, and communicate with the Entra ID user base and stakeholders. As a member of our team, you will be responsible for updating and managing the B2b and related technology knowledge repositories in accordance with VA standards and requirements.
This is a full-time remote position. Applicant must be a U.S. citizen or permanent resident and must be able to obtain a Public Trust. Veterans are encouraged to apply.
Responsibilities:

• Develop training materials, update user guides, prepare release bulletins
• Create training strategies and presentation methods
• Plan, organize and facilitate training events and lead the event/training
• Learn the application(s) and train users and document the issues derived from user interface
• Work closely with the Help Desk and Engineers to determine training areas needed and incorporate into training programs
• Work closely with the Engineering and Release Management Teams to prepare training materials for new releases or updates
• Keep training materials up to date and organized on Teams and SharePoint
• Monitor and document training compliance - Track numbers of personnel trained, maintain sign in rosters, and report training compliance as required
• Brief Stakeholders and Government on training status
• Perform Stakeholder engagement to formulate and define training scope and objectives
• Working with customers, users, and project leads in analyzing, designing, implementing, and supporting B2B requirements
• Create or update project deliverables and documentation
• Being an active, engaged part of the Entra ID Team presenting the users perspective
• Work with technical experts and stakeholders to mitigate risks and resolve issues
• Provide daily, weekly, monthly, and quarterly metrics as required to leadership and practice partners
• Conduct research on special topics and recommend solutions to government clients.
• Work proactively and independently to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Prepare and deliver the EMCAO program deliverables.
• Perform related duties as assigned by supervisor.
• Work after hours if needed
• Duties as assigned by your supervisor
• Work after hours if needed

Required Skills & Experience

• Bachelor?s Degree or 8 years of additional relevant experience may be substituted for education
• Ten (10) years of related work experience
• Experience in coordinating multiple training programs, conducting live training, including complex IT technical training and utilizing multiple training techniques and tools with various media with multiple student skill levels and class sizes.
• Have learned an application, trained users on the application and documented the issues derived from user interface
• Excellent verbal, written communication, and presentation skills to communicate effectively with senior government and non-government personnel
• Have worked within a Team and backup/support other areas of the program as assigned
• Have created professional, engaging documentation to include training materials, written, visual and web-based classes, user guides, bulletins, and other contract deliverables
• Ability to develop good working relationships with customers, colleagues, and other stakeholders
• Develop or modify procedures to solve moderate to complex problems within information systems
• Have facilitate stakeholder briefings, meetings, and/or elicitation sessions and record results of reviews
• Possess ability to identify key concepts, factors, risks, and issues based on conversations, then document these in a clear concise narrative or graphic reports

TGTG is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.