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Permanent Remote Call Monitoring Jobs in Jasper, AL

Aprio

Tax Administration Manager

Birmingham, AL · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Aprio

Senior Associate, Tax Controversy

Birmingham, AL · On-site +1

$70K - $133K/yr

Monitor and track progress on debt collection efforts. Legal Research and Documentation * Conduct ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for permanent remote call monitoring in Jasper, AL is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.78 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Jasper, AL?

For Permanent Remote Call Monitoring jobs in Jasper, AL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Jasper, AL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Jasper, AL are:

What cities near Jasper, AL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Jasper, AL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Tax Administration Manager

Aprio

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Aprio rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 23 rated bookkeepers and accountants

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Tax Operations team and you will help clients maximize their opportunities.  Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Tax Administration Manager to join their dynamic team. 
Responsibilities:
  • Lead, support and coach tax administrator team
  • Standardize administrative operations to ensure consistency across Tax practice
  • Provide day-to-day guidance on workflow, deadlines, prioritization, and partner support expectations
  • Troubleshoot, address and resolve escalated issues
  • Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and implement coverage solutions
  • Onboard administrative new hires in coordination with HR, Tax Operations, and local leadership,
  • Build and deliver ongoing training sessions and refreshers
  • Work with Tax partners  and leaders to align administrative support
  • Prepare performance review documentation and feedback summaries alongside partners and leaders
  • Mentor tax administrators to work together on goals, development plans, and performance improvement needs.
  • Integrate administrators from newly merged offices, including onboarding into firm systems and workflows, data transition support, and assessment of training/readiness gaps.
  • Travel to firm offices as needed to support onboarding, training, integration, and operational alignment
  • Drive process improvement by identifying inefficiencies and opportunities to enhance administrative workflows
  • Document best practices, procedures, and scalable processes.
  • Collaborate with Tax Operations leadership on centralized support models, standardization initiatives, and firmwide operational excellence efforts.
Qualifications:
  • Extensive experience in tax administration or professional services operation
  • Strong understanding of tax workflows, deadlines, and administrative support models
  • Proven ability to lead, coach, and support teams across multiple locations
  • Excellent written and verbal communication skills; able to produce concise, essential updates for broad audiences
  • Comfortable navigating change, growth, and complex organizational structures
  • Strong process design, continuous improvement, and automation mindset.
  • Comfort partnering cross-functionally (operations, technology, and practice leadership) to deliver outcomes.
  • Ability to multitask and prioritize tasks effectively
  • Discretion and confidentiality when handling sensitive information
  • Detail-oriented with a commitment to accuracy
Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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