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Permanent Remote Call Monitoring Jobs in Highlands Ranch, CO

Maxar

Software Development Engineer

Westminster, CO · On-site +1

$86K - $115K/yr

S. citizen, permanent resident, Asylee, or Refugee. Export Control/ITAR: Certain roles may be ... Monitor andmaintainAWS-based system health and performance. * Participate in system design ...

Standish Management

Senior Associate

Denver, CO · On-site +1

$62K - $75K/yr

Monitor compliance with complex partnership agreements * Assist with audits, tax return review ... Electronically distribute financials, K1s, capital call and distribution notices to Limited ...

Urban Sky

Director of Marketing & Communications

Denver, CO · On-site +1

$130K - $165K/yr

... wildfire monitoring to urban mapping. Our technology is also employed by government customers ... Knowledge of stratospheric or remote sensing technologies. * Experience managing PR campaigns or ...

Ascent CFO Solutions

Interim CFO

Denver, CO · Remote

$120 - $140/hr

Identify and monitor key financial trends, KPIs, and business metrics * Develop executive ... remote or on-site depending on the client's request Powered by JazzHR hKjx71svaI

Angi

Treasury Manager

Denver, CO · Remote

For employees, we're an amazing place to call home. We can't wait to welcome you. Angi at a glance ... While this is a remote position, we are a global company and are looking for applicants located in ...

Urban Sky

Director of Marketing & Communications

Denver, CO · On-site +1

$130K - $165K/yr

... wildfire monitoring to urban mapping. Our technology is also employed by government customers ... Knowledge of stratospheric or remote sensing technologies. * Experience managing PR campaigns or ...

In Tandem

Product Data Scientist

Denver, CO · On-site +1

$100K - $140K/yr

Permanent - Full Time Location: Remote USA - In Tandem Compensation: $100,000 - $140,000 / year ... Train, deploy, and monitor models in Databricks and AWS, using Claude Code as your primary ...

Xero Limited

Global Sales Operations Manager

Denver, CO · On-site +1

$138K - $173K/yr

Establishing new key performance indicators and governance structures to monitor and continuously ... Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You ...

ATN Health

Virtual Medical Assistant

Castle Rock, CO · On-site +1

$18.50 - $23.75/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Arvada, CO · On-site +1

$18 - $23.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Parker, CO · On-site +1

$18.25 - $23.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Englewood, CO · On-site +1

$17.50 - $22.50/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

ATN Health

Virtual Medical Assistant

Wheat Ridge, CO · On-site +1

$18.75 - $24.25/hr

Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...

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Permanent Remote Call Monitoring information

See Highlands Ranch, CO salary details

$11

$18

$26

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for permanent remote call monitoring in Highlands Ranch, CO is $18.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Highlands Ranch, CO? For Permanent Remote Call Monitoring jobs in Highlands Ranch, CO, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Highlands Ranch, CO look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Highlands Ranch, CO are:
What cities near Highlands Ranch, CO are hiring for Permanent Remote Call Monitoring jobs? Cities near Highlands Ranch, CO with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Director of Product: Stratospheric Defense Systems

Urban Sky

Denver, CO • On-site, Remote

$24K/mo

Full-time

Re-posted 10 days ago

Job description

About Urban Sky:

Urban Sky is a venture-backed aerospace startup that pioneers utilization of the stratosphere and reimagines the way humans view and analyze the earth. We design, build, operate, and sell stratospheric balloon systems, and the data we collect supports a wide range of applications, from real-time wildfire monitoring to urban mapping. Our technology is also employed by government customers including the Department of Defense (DoD), NASA, and others. Urban Sky sends flight vehicles to the stratosphere on a weekly basis.

Our team consists of engineers, makers, developers, and doers who believe in the power of human potential when passion meets utility within a small, supportive team. At Urban Sky we strive to create a team culture grounded in candor, inclusion, respect and empowerment.

We aim to build the next chapter of stratospheric history in Denver and are seeking self-starting, open-minded, and hard-working team members.

About The Role:

Urban Sky is seeking a Director of Product: Stratospheric Defense Systems to lead our Product team in Denver, CO. In this role, you will be responsible for leading the end-to-end product strategy, development, and lifecycle management of our stratospheric balloon systems, payloads, software and data products. You will be a team of one (i.e., the only Product person at the Company). You will play a critical part in defining product roadmaps, aligning customer needs with technical capabilities, and driving innovation to expand our impact in aerospace and earth observation. Collaborating closely with engineering, operations, and business teams, you will ensure our products deliver exceptional value to commercial and government customers, including the DoD and NASA.


Key Responsibilities:

  • Develop and execute a comprehensive product strategy and roadmap for Urban Sky's stratospheric balloon systems, payloads, software and data products, ensuring alignment with company goals and market demands.

  • Interact routinely with end-users, principally including the U.S. Army, U.S. Air Force, NASA, and others.

  • Collaborate with cross-functional teams, including engineering, operations, and sales, to translate customer requirements into innovative, scalable, and reliable product solutions.

  • Oversee product lifecycle management, from ideation and development to launch and iteration, while monitoring performance metrics and customer feedback to drive continuous improvement.

  • Develop detailed resource and project management plans and work with our finance department to develop financial models to support justification for resourcing net new projects (or redirecting resources to higher priority projects, products, or features.)

  • Act as a key point of contact for strategic customer relationships, including government partners like the DoD and NASA, to ensure product offerings meet their mission-critical needs.

  • Lead relationships and dialogue with third-party DoD payload providers (i.e., C5ISR systems), ensuring successful integration of priority third-party payloads onto Urban Sky's Microballoon platform.


Qualifications:

  • Bachelor's degree in engineering, aerospace, business, or a related field; advanced degree (MBA or technical MS) preferred.

  • Direct experience working with and developing Department of Defense (DoD) products, including familiarity with DoD procurement processes, requirements, and mission objectives.

  • Thorough understanding of DoD requirements with regards to networking, cybersecurity, regulations, etc.

  • 7+ years of product management experience, with at least 3 years in a leadership role, ideally in aerospace, remote sensing, or a related high-tech industry.

  • Proven track record of developing and launching complex technical products, with strong understanding of hardware and software integration.

  • Exceptional communication and leadership skills, with the ability to influence stakeholders, manage cross-functional teams, and build relationships with government and commercial customers.


Nice-to-Haves/Preferred Skills:

  • Direct experience working with the U.S. Army Special Operations Forces (SOF), including familiarity with their procurement processes, requirements, and mission objectives.

  • Background in stratospheric or high-altitude systems, remote sensing, or earth observation technologies.

  • Knowledge of government contracting, compliance standards, or regulatory frameworks relevant to aerospace and defense industries.

  • Established network within the aerospace or government sectors to facilitate partnerships and customer engagement.

Requirements:

  • Must be US Citizen or Permanent Resident

  • Must be located near Denver, CO

Benefits:

  • Equity Compensation in the form of Company Stock Options

  • Medical, Vision and Dental

  • Unlimited Vacation Days

  • Cell Phone Bill Stipend

Urban Sky is required to post this salary range per Colorado law. Your salary will be determined based on your abilities and experience.

Colorado Pay Transparency
$185,000—$240,000 USD

NOTE: Research suggests that women and BIPOC individuals may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage anyone who believes that they have the skills and the passion necessary to succeed here to apply for this role.

This position may require the candidate to deal with commodities, software, technology, defense articles, and/or technical data which are subject to the Export Administration Regulations and/or the International Traffic in Arms Regulations. Additional information may be requested so as to determine whether export authorization is required from the Bureau of Industry and Security and/or the Directorate of Defense Trade Controls. If authorization is required, employment will be contingent upon the Company successfully obtaining such authorization from the relevant government agency.

Urban Sky is an equal opportunity employer, and we value diversity. All employment is decided on the basis of qualifications, merit, and business need.

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