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Permanent Remote Call Monitoring Jobs in High Point, NC

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

Supervise and support a team of remote Chat Support Agents. * Monitor daily team performance ... Previous experience in customer service, chat support, call center operations, or a related field.

TEKsystems

Payments Operations Specialist

Greensboro, NC · Remote

$47K - $58K/yr

This role also supports back-end payment operations, including OFAC screening, fraud monitoring ... Job Type & Location This is a Permanent position based out of Greensboro, NC. Pay and Benefits The ...

TEKsystems

Payments Operations Specialist

Greensboro, NC · Remote

$47K - $58K/yr

Monitor payment queues, exceptions, failures, suspicious activity, and escalate as needed * Review ... APRP Job Type & Location This is a Permanent position based out of Greensboro, NC. Pay and Benefits ...

TEKsystems

Implementation Specialist

Winston Salem, NC · On-site +1

$85K - $100K/yr

Coordinate cross-functional teams, monitor implementation success, and drive continuous process ... REMOTE CANDIDATES WILL NOT BE CONSIDERED *** Job Type & Location This is a Permanent position based ...

Aprio

Senior Associate, Compliance as a Service

Asheboro, NC · On-site +1

$80K - $132K/yr

Monitor regulatory developments and industry trends to stay current on compliance requirements and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

ASCENSUS

Senior Associate General Counsel

Greensboro, NC · Remote

$140/hr

Desire to work in a fast-paced and demanding enviro environment For all virtual remote positions ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Aprio

Tax Administration Manager

Asheboro, NC · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Aprio

Tax Administration Manager

Greensboro, NC · On-site +1

Monitor administrative capacity, coverage, and workload trends; proactively identify gaps and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

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Permanent Remote Call Monitoring information

See High Point, NC salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for permanent remote call monitoring in High Point, NC is $15.36, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.92 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in High Point, NC?

For Permanent Remote Call Monitoring jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in High Point, NC look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in High Point, NC are:

What cities near High Point, NC are hiring for Permanent Remote Call Monitoring jobs?

Cities near High Point, NC with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in High Point, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,949 per year, or $15.4 per hour.

NORTH CAROLINA only - Work at Home Call Center Representative

InfoCision

Denton, NC • Remote

$10/hr

Full-time, Other

Re-posted 25 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $10.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

Pay

Hours and flexibility

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