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Permanent Remote Call Monitoring Jobs in Gurnee, IL

Hitachi

Tax Analyst

Schaumburg, IL · On-site +1

$66K - $91K/yr

Remote (4) days/Onsite (1) day FLSA STATUS: Exempt TRAVEL REQUIRED : Minimal POSITIONS SUPERVISED ... permanent differences (gifts, entertainment, club dues, non-deductible items, etc.); and timing ...

Lake County, IL

Service Cooordinator

Waukegan, IL · On-site +1

$27.92/hr

Waukegan, IL Job Type: Full-Time Remote Employment: Flexible/Hybrid Job Number: 16409 Department ... Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks ...

Aprio

Tax Manager

Schaumburg, IL · On-site +1

$98K - $164K/yr

Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Aprio

Tax Manager

Libertyville, IL · On-site +1

$98K - $164K/yr

Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Gurnee, IL

Permanent Remote Call Monitoring information

See Gurnee, IL salary details

$10

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for permanent remote call monitoring in Gurnee, IL is $16.52, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.22 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Gurnee, IL?

For Permanent Remote Call Monitoring jobs in Gurnee, IL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Gurnee, IL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Gurnee, IL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Customer Operations Specialist (Billing & Data) - Remote

Deerfield, IL • Remote

DivIHN Integration Inc
Software Development • 51 - 200 employees
Learn more about DivIHN Integration Incexternal

Contractor

Re-posted 11 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact our Talent Specialist, Remy at (224) 394-4902
 
Title: Customer Operations Specialist (Billing & Data) - Remote
Duration: 6 Months
Location: Deerfield, IL
 
Remote allowed, but prefer someone local to DF in case onsite meetings are needed
 
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
 
Description:
 
Summary
This position will be an integral part of the Capital Services and Support team. The primary function of this position is to support the back-office customer operation functions associated with monthly cycler rental billing and entry of data into the GSP system.
 
Job Responsibilities
• Enter individual billing agreements in GSP per each cycler shipped based on the daily shipment of cycler rental devices.
• Identify when patients have more than one cycler assigned so retrieval of one of the devices can be arranged.
• Identify when patients have more than one billing agreement active to determine if new billing agreement is required.
• Update and maintain data in designated Excel workbooks and tracking files.
 
Job Requirements
• Ability to organize workload and prioritize tasks
• Attention to detail with a high level of accuracy and ability to self-check
• Ability to clearly identify and resolve routine and some non-routine issues on a timely basis
• Effective written and verbal communication skills
• Ability to learn new systems quickly (i.e. JD Edwards, and GSP)
• Working knowledge of Excel
• Must have the ability to meet deadlines and handle multiple projects; should be able to ask the right questions and lead conversations in order to solve customer or internal issues
• Must be able to work effectively within a cross functional group to address business issues and ensure milestones are met
 
Qualifications
• 2 – 5 years customer operations experience
• Minimum requirements: High school degree or equivalent; 4-year college degree (preferred)

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.