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Permanent Remote Call Monitoring Jobs in Edmonton, AB

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Lead UI/UX Designer

Edmonton, AB · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Measures and monitors design quality after releases. * Participate in the design leadership ...

Targeted Talent

Lead UI/UX Designer

Edmonton, AB · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Measures and monitors design quality after releases. * Participate in the design leadership ...

Capital Power

Sr SME, Fleet Turnarounds

Edmonton, AB · On-site +1

CA$145K - CA$236K/yr

One Permanent Full Time Position. The Senior SME, Fleet Turnarounds is responsible for the overall ... Establishing performance metrics, monitoring turnaround results, and implementing continuous ...

WSP

Intermediate Hydrogeologist

Edmonton, AB · On-site +1

CA$93K - CA$124K/yr

Lead and execute hydrogeological field investigations in diverse and remote environments. * Plan ... Install monitoring and pumping wells, vibrating wire piezometers, and oversee drilling operations.

WSP

Intermediate Hydrogeologist

Edmonton, AB · On-site +1

CA$93K - CA$124K/yr

Lead and execute hydrogeological field investigations in diverse and remote environments. * Plan ... Install monitoring and pumping wells, vibrating wire piezometers, and oversee drilling operations.

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Edmonton, AB

Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What job categories do people searching Permanent Remote Call Monitoring jobs in Edmonton, AB look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Permanent Remote Call Monitoring jobs?

Cities near Edmonton, AB with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Senior Industrial Maintenance, Reliability & Condition Monitoring Consultant

Spartan Controls Ltd.

Edmonton, AB • Remote

Full-time

Posted 26 days ago

Job description

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond.  We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.

Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes.  By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity.  

Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career.  Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.

Summary

The Senior Industrial Maintenance, Reliability & Condition Monitoring Consultant helps asset-intensive organizations improve safety, availability, reliability, and lifecycle cost. This permanent employment opportunity, is a  client-facing role that combines maintenance and reliability expertise with modern technology, data analysis, and change leadership to assess current performance, define improvement roadmaps, and build business cases that deliver measurable value.

Role and Responsibilities
  • Lead maintenance, reliability, and condition monitoring engagements from assessment through implementation and value realization.
  • Perform current-state and gap assessments covering governance, work processes, asset strategies, workforce capability, data, systems, technology, and performance.
  • Benchmark practices, identify risks and opportunities, and develop prioritized multi-year roadmaps with quick wins, pilots, implementation sequencing, change management, and benefit tracking.
  • Build business cases and ROI models using downtime, production impact, maintenance cost, risk reduction, lifecycle value, implementation cost, payback, and sensitivity analysis.
  • Develop and optimize asset criticality, RCM, FMEA, preventive and risk-based maintenance, root cause analysis, defect elimination, planning, scheduling, and work execution practices.
  • Design and improve condition monitoring programs for rotating, fixed, instrumentation, electrical, and process assets.
  • Facilitate cross-functional workshops, establish governance and performance measures, coach client teams, and deliver clear executive recommendations.
Modern Technology & Digital Reliability
  • Advise on fit-for-purpose use of CMMS/EAM, asset performance management, mobile work management, and integrated reliability workflows.
  • Assess asset hierarchy, master data, failure coding, work history, data quality, and system integration readiness.
  • Develop practical use cases for IIoT sensors, wireless monitoring, historians, dashboards, analytics, AI, machine learning, digital twins, remote support, and connected-worker tools.
  • Integrate condition monitoring technologies across various asset classes (rotating, static, instrumentation, electrical, etc.) into maintenance decision-making.
  • Evaluate and pilot technologies based on operational value, interoperability, scalability, cybersecurity, governance, adoption, and total cost of ownership.
  • Ensure analytical alerts and AI recommendations include clear ownership, human validation, work initiation, feedback, and performance review.
Qualifications and Skills
  • Degree or technical diploma in engineering, technology, maintenance, reliability, or a related field.
  • 10 or more years of industrial maintenance, reliability, condition monitoring, asset management, or operational improvement experience.
  • Experience as a Maintenance, Reliability or Operations Manager is an asset.
  • Demonstrated success in consulting, current-state and gap assessments, roadmap development, implementation planning, and business case or ROI development.
  • Hands-on knowledge of condition monitoring and failure analysis across relevant industrial asset classes.
  • Experience with CMMS/EAM, asset performance management, historians, visualization, analytics, or related platforms.
  • Professional or technical certifications such as P.Eng., CMRP, CRL, MMP, vibration, thermography, lubrication, or asset management are preferred.
  • Experience in asset-intensive industries and willingness to travel to client and industrial sites.
Measures of Success
  • Clear, evidence-based assessments and practical, prioritized roadmaps.
  • Finance-ready business cases supported by credible assumptions and benefit ownership.
  • Improved safety, availability, reliability, cost, risk, and workforce capability.
  • Technology solutions that are adopted, integrated into workflows, and deliver measurable value.
  • Safe, ethical, high-quality engagements delivered on time and within scope and budget.
Professional Attributes

A credible and pragmatic advisor who is comfortable in the field, technical workshops, and executive settings. The successful candidate balances proven reliability fundamentals with emerging technology and remains focused on adoption, measurable value, and sustainable client outcomes.

Competencies
  • Maintenance and reliability: Asset strategy, lifecycle management, precision maintenance, work management, and continuous improvement.
  • Condition monitoring: Technology selection, diagnostics, fault severity assessment, and corrective action.
  • Assessment and planning: Maturity assessment, gap prioritization, roadmap development, and implementation planning.
  • Business acumen: Quantification of downtime, risk, cost, avoided loss, payback, NPV, ROI, and uncertainty.
  • Digital fluency: Ability to connect operational needs with practical, secure, and scalable technology solutions.
  • Consulting leadership: Facilitation, stakeholder alignment, change leadership, analytical problem-solving, and executive communication.
  • Safety and integrity: Commitment to safe work, compliance, confidentiality, and objective advice.

Spartan recognizes that there are many ways in which candidates develop knowledge, abilities, and competencies throughout their careers. We encourage applications from candidates with a variety of backgrounds and we do consider qualifications and competencies that are equivalent to those specifically mentioned above.

Close Date: September 4, 2026 (11:59 pm MST)

IND123

 Requisition ID: 1845

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