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Permanent Remote Call Monitoring Jobs in Edmonton, AB

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Senior Infrastructure Analyst

Edmonton, AB · Remote

$110K - $125K/yr

This is a permanent position, remote! Our client is a large fintech firm with a product that you've ... Strong experience with systems administration , design , implementation , monitoring , support ...

Targeted Talent

Lead UI/UX Designer

Edmonton, AB · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Measures and monitors design quality after releases. * Participate in the design leadership ...

Targeted Talent

Lead UI/UX Designer

Edmonton, AB · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Measures and monitors design quality after releases. * Participate in the design leadership ...

WSP

Intermediate Hydrogeologist

Edmonton, AB · On-site +1

CA$93K - CA$124K/yr

Lead and execute hydrogeological field investigations in diverse and remote environments. * Plan ... Install monitoring and pumping wells, vibrating wire piezometers, and oversee drilling operations.

WSP

Intermediate Hydrogeologist

Edmonton, AB · On-site +1

CA$93K - CA$124K/yr

Lead and execute hydrogeological field investigations in diverse and remote environments. * Plan ... Install monitoring and pumping wells, vibrating wire piezometers, and oversee drilling operations.

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Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Edmonton, AB?

For Permanent Remote Call Monitoring jobs in Edmonton, AB, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Edmonton, AB look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Permanent Remote Call Monitoring jobs?

Cities near Edmonton, AB with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Java Developer (Intermediate to Senior)

Edmonton, AB • Remote

Targeted Talent
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Targeted Talentexternal

Full-time

Medical, Dental, PTO

Re-posted 29 days ago

Job description

We are looking for an experienced Intermediate Java Developer for our client. This is a permanent position that is remote to start with later relocation to Calgary or Winnipeg. Our client is a global enterprise company with a product that you've likely used. 

You Have:

  • Experience with Java 8 lambdas and streaming functionalities 
  • Solid understanding of consuming, producing, and designing RESTful web services (Spark Java, SNS/SQS, AMQ, RabbitMQ)
  • Solid understanding of microservices and message-based architecture
  • Experience with Test Driven Development (TDD),  building monitoring metrics and code reviews 
  • Experience with AWS (RDS, ECS, Cloudwatch, Elasticache, SNS/SQS, Lambdas, S3)
  • Experience with relational data, unconstructured or cached data (MySQL, Redis, Elasticsearch)

Bonus Points:

  • Experience with MongoDB, MariaDB, Memcached, PSQL

Perks:

  • Competitive Salary
  • Individual performance bonus
  • Health and dental benefits 
  • 3 weeks vacation 
  • Relocation Package 
  • RSP matching 

If this opportunity sounds like something that fits your career path, please apply to this posting; we'd love to talk to you!

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About Targeted Talent

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Your single source for HR professional services, we offer job seekers specialized employment services, spanning contract, permanent positions, and project solutions for highly specialized and managerial level talent needs. Our team of specialized recruiters and consultants abilities extend far beyond resume or career counseling. With hundreds of collaborators strategically located throughout the country, our organization possess the local market knowledge and industry relationships that make successful geography-specific reach possible.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Vancouver, BC, CA

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