Schedule: 5 days per week, 8 hour shifts per day Monday- Friday with rotating weekends Call Center ... their permanent residence in one of the following locations to be considered for this position:
Schedule: 5 days per week, 8 hour shifts per day Monday- Friday with rotating weekends Call Center ... their permanent residence in one of the following locations to be considered for this position:
Permanent Remote Call Monitoring information
See Crestview, FL salary details
$8.94 - $10.05
2% of jobs
$10.05 - $11.16
8% of jobs
$11.16 - $12.26
12% of jobs
$12.44 is the 25th percentile. Wages below this are outliers.
$12.26 - $13.37
18% of jobs
The median wage is $13.85 / hr.
$13.37 - $14.48
23% of jobs
$14.48 - $15.59
12% of jobs
$15.61 is the 75th percentile. Wages above this are outliers.
$15.59 - $16.70
12% of jobs
$16.70 - $17.81
5% of jobs
$17.81 - $18.91
4% of jobs
$18.91 - $20.02
2% of jobs
$20.02 - $21.13
2% of jobs
$8
$14
$21
How much do permanent remote call monitoring jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for permanent remote call monitoring in Crestview, FL is $14.55, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $16.06 per hour, depending on experience, location, and employer.
What is a permanent remote call monitoring?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Crestview, FL?
For Permanent Remote Call Monitoring jobs in Crestview, FL, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Crestview, FL look for?
The top searched job categories for Permanent Remote Call Monitoring jobs in Crestview, FL are:
What cities near Crestview, FL are hiring for Permanent Remote Call Monitoring jobs?
Cities near Crestview, FL with the most Permanent Remote Call Monitoring job openings:
Benefits Customer Service Representative - Remote in Florida $21/Hr
Crestview, FL • Remote
$21.87/hr
Full-time
Posted 8 days ago
Job description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a FT, temporary role. The pay is $21.87 per hour. This is open to applicants located in and working from the following states only: Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida
Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department.
Schedule:
5 days per week, 8 hour shifts per day
Monday- Friday with rotating weekends
Call Center Hours of operation: 8am-8pm
Location:
100% Remote position
Equipment will be provided
Employee will need to have efficiently working wi-fi, wi-fi will need to pass minimum speed test during interview process
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida
Pay rate: $21.87 per hour
Responsibilities
The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP's systems.
- Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
- Handle a variety of call types including benefit eligibility, enrollment, and claims status.
- Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
- Demonstrate strong listening skills and patience to understand and address member needs.
- Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
- Navigate multiple systems to resolve complex issues and advocate for members.
- Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
- Make outbound calls as needed for surveys and to resolve outstanding issues.
- Communicate clearly and concisely, both verbally and in writing.
- Adapt to changes and demonstrate flexibility in a dynamic environment.
#LI-Remote
About Veteran Resources
Sourced by ZipRecruiter
Industry
Technology, communication and media
Company size
11 - 50 Employees
Headquarters location
Walnut Creek, CA, US
Year founded
2008