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Permanent Remote Call Monitoring Jobs in Angleton, TX

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer. * Properly triage calls and determine routing based on the nature of the call.

Globe Life / AO

Be Seen First

Sales Representative Entry Level - Work From Home

Houston, TX · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

Globe Life / AO

Be Seen First

Sales Representative Entry Level - Work From Home

Houston, TX · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

Globe Life / AO

Be Seen First

Sales Representative Entry Level - Work From Home

Houston, TX · Remote

$60K - $70K/yr

We provide unions with permanent benefits to give them the protection they need throughout their ... Remote work from home option * 100% Commission Pay ONLY * Residual Income * Paid Weekly * Ability ...

Aston Carter

B2B Collections Specialist

Houston, TX · Remote

$17.75 - $23.75/hr

Maintain a call volume of approximately 30-35 collection calls per day while sustaining high ... Monitor and resolve financial discrepancies on customer accounts, including payment misapplications ...

Qcells

Senior Substation Engineer - Level 4

Houston, TX · On-site +1

$145K - $165K/yr

Permanent, Full-Time Work Status (Remote/Hybrid/In-Office): Remote SENIOR HV ENGINEER - LEVEL 4 ... Lead SCADA system integration efforts, supporting remote monitoring, fault detection, and ...

Qcells

Director of EPC Warranties

Houston, TX · On-site +1

Permanent, Full-Time Work Status: Hybrid/Remote DIRECTOR OF EPC WARRANTIES Hanwha Qcells USA Corp ... track, monitor and control costs of warranty claims Oversees the warranty claims reporting by ...

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for permanent remote call monitoring in Angleton, TX is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $15.72 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Angleton, TX? For Permanent Remote Call Monitoring jobs in Angleton, TX, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Angleton, TX look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Angleton, TX are:
What cities near Angleton, TX are hiring for Permanent Remote Call Monitoring jobs? Cities near Angleton, TX with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Customer Support Representative - CS

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$16.25 - $20.75/hr

Other

Medical, Retirement, PTO

Posted yesterday

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

43rd of 232 rated social care providers

Job description

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas 77043]

Hours: 6am - 6pm

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Diploma/GED/Some college

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to Offer:

  • Competitive Salaries
  • Comprehensive Healthcare Benefits
  • 401(k) Retirement Plan
  • Paid Time Off
  • Opportunities to advance and grow your career
  • And More!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

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