ZipRecruiter

Log In

2

Permanent Remote Call Monitoring Jobs in Nevada (NOW HIRING)

Nifty After Fifty

Digital Media Coordinator

Las Vegas, NV · On-site +1

$18 - $20/hr

Digital Media Coordinator - REMOTE Las Vegas Encore Wellness is seeking a skilled digital media ... At Encore, whether you are part of our Call Center team and making outreach calls to inform ...

next page

Showing results 1-20

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Nevada

Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Nevada? For Permanent Remote Call Monitoring jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Nevada look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Nevada are:
What cities in Nevada are hiring for Permanent Remote Call Monitoring jobs? Cities in Nevada with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Digital Media Coordinator

Digital Media Coordinator

Nifty After Fifty

Las Vegas, NV • On-site, Remote

$18 - $20/hr

Part-time

Retirement

Re-posted 4 days ago

Job description

Digital Media Coordinator - REMOTE Las Vegas
https://encorewellness.com/virtual-fitness-classes-for-seniors-at-home-exercises/
Encore Wellness is seeking a skilled digital media coordinator to join our Virtual Wellness team! At Encore, whether you are part of our Call Center team and making outreach calls to inform potential members of the benefits of our program, on the front lines in one of our centers in our gym or physical therapy departments, or on our Wellness Everywhere virtual team connecting with members, nation wide virtually; you will be able to see and feel the difference you are making on a daily basis.
*This position will work remotely, but candidate(s) must live in Las Vegas, NV*
This is a part-time role, approximately 20-24 hours per week.
Essential Duties and Responsibilities
Included, but not limited to:
  • Work closely with the Digital Media Supervisor to attain video production targets.
  • Edit video content for social media, on-demand library, and live class recordings, including emergency or unplanned streams and orientation content.
  • Create graphics, flyers, and thumbnails using Canva and AI tools.
  • Mix basic audio tracks for use in live classes.
  • Review and edit/enhance class descriptions, program descriptions, captions, and video titles.
  • Proofread newsletters, social posts, and other department media.
  • Maintain organized file management and track work using shared tools.
  • Collaborate with Virtual Instructors to ensure timely production and delivery of engaging fitness content; providing feedback and ensuring alignment with the platform's goals and target audience.
  • Organize content calendars and promotional/marketing materials, ensuring accuracy of diverse mix of workout types, durations, and difficulty levels.
  • Build and update the quarterly class schedule calendar (PDF), used internally, on the website, in emails, and on Facebook.
  • Curate and post content on various social media platforms, emphasizing engagement and community building.
  • Independently plan and execute recurring content features.
  • Repurpose and edit existing content for new promotional use across social media and email.
  • Respond to comments and messages, fostering a positive and supportive online community.
  • Support the planning and execution of digital marketing campaigns to promote virtual offerings and platform features.
  • Monitor performance across digital media channels using available platform reporting tools (such as Meta Business Suite); provide regular summaries of engagement trends and recommend content adjustments based on findings.
  • Help maintain a consistent brand voice and messaging across all digital channels.
  • Actively engage with members, addressing inquiries, and encouraging user-generated content.
  • Stay updated on digital media trends and tools, exploring new technologies that can enhance the platform's digital presence.
  • Collaborate with cross-functional teams to align digital media efforts with overall business goals.
  • Demonstrate goal-directed behavior.
  • Demonstrate communication ability and creates mechanisms to facilitate effective communication within the department and the organization.
  • Exhibit excellent time management skills by adhering to deadlines.

Qualifications:
  • Experience in social media management, video editing, or digital content creation preferred.
  • Strong understanding of digital platforms and social media.
  • Proficient in Adobe Creative Suite (Premiere Pro required; After Effects, Photoshop, or InDesign a plus), Canva, and general computer/cloud file management.
  • Creative mindset with the ability to generate ideas for content.
  • Highly organized, able to manage multiple projects simultaneously, and meet deadlines.
  • Self-motivated; ability to work independently to achieve objectives.
  • Passion for wellness and a commitment to promoting a healthy lifestyle.
  • While working from home, employee must have a clean, organized, dedicated workspace with reliable internet upload and download speeds suitable for video work, and be able to dedicate full time and attention to work during scheduled hours in a distraction-free environment.

Benefits:
  • 401(k) (Traditional & Roth Options), following 90 days
  • Paid Holidays, including one for your Birthday!
  • Competitive pay, depending on experience ($18- 20/hr)
  • Monday - Friday schedule, no weekends

Background checks are part of our employment process.

Apply