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Permanent Remote Call Monitoring Jobs in Massachusetts

This is a remote role reporting to the Chief Financial Officer and will require periodic travel for ... Monitor investor sentiment, analyst commentary, trading dynamics, peer company disclosures ...

Regional Facility Manager

Braintree, MA · Remote

$69K - $89K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction ...

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Help monitor service health, failure rates, and performance; participate in alert triage for ...

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

You are the person customers meet during a proof-of-concept, the person on the call when something ... remote resolution is not possible * Serve as the technical escalation point between customers and ...

Showing results 41-60

Permanent Remote Call Monitoring information

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Massachusetts?

For Permanent Remote Call Monitoring jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Massachusetts look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Massachusetts are:

What cities in Massachusetts are hiring for Permanent Remote Call Monitoring jobs?

Cities in Massachusetts with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Massachusetts as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 3% Part Time, and 3% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Senior Principal Technical Program Manager, FedRAMP & Public Sector

Autodesk

Boston, MA • On-site, Remote

$126K - $126K/yr

Full-time

Re-posted 12 days ago


Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

25th of 245 rated software companies


Job description

Job Requisition ID #

26WD99407

Position Overview

Autodesk is seeking a Senior Principal Technical Program Manager to lead security-focused technical programs for Autodesk's FedRAMP and Public Sector cloud initiatives. This role is part of our Trust organization, reporting to the Senior Director of Information Security Engineering. This rolecoordinatescross-functional execution across security, compliance, engineering, infrastructure, operations, and product teams to deliver secure, compliant, and operationally ready cloud services for regulated environments.

This is a senior individual contributor role for someone who canoperateindependently in ambiguous, high-risk programs. The ideal candidate brings deep technical program management experience, strong cloud security fluency, and the ability to translate FedRAMP and Public Sector requirements into clear execution plans, ownership models, control-readiness milestones, dashboards, and executive-level decisions.This role is not customer-facing, but may require coordination with internal compliance partners, third-party assessors, auditors, regulators, agency sponsors, orauthorizationstakeholders.

This role is remote-friendly within North America. For those who prefer in-office or hybrid work, the role can be based in San Francisco, CA; Portland, OR; Boston, MA; or Denver, CO.
Travel requirements are approximately 20%.

In accordance with U.S. government contracting and FedRAMP compliance obligations, this role requires U.S. citizenship or U.S. lawful permanent residency. Employment is contingent upon meeting all applicable government security and eligibility requirements.

Responsibilities

  • Coordinatestrategicsecurityprograms for Autodesk's FedRAMP and Public Sector cloud initiatives, including planning, execution, dependency management, risk management, and leadership reporting

  • Translate FedRAMP, Public Sector, cloud security, compliance, and operational-readiness requirements into actionable engineering plans and measurable program outcomes

  • Establish andmaintainprogram operating models, including RACIs, decision forums, execution cadences, escalation paths, and stakeholder communication mechanisms

  • Drive cross-functional alignment across engineering, security, compliance, infrastructure, operations, product, legal, and business teams.Maintain trusted systems of record across Jira, Confluence, dashboards, and reporting tools, ensuring work has clear owners, due dates, status, blockers, dependencies, and decision paths

  • Identifyand manage technical, compliance, operational, organizational, and schedule risks; escalate with clear options, tradeoffs, and recommendations

  • Facilitate senior-level decision-making across complex technical and regulatory topics, including service onboarding, identity and access management, third-party services, operational readiness, and secure cloud delivery

  • Create scalable program mechanisms that support FedRAMP execution while extending to broader Public Sector requirements over time

  • Coach and guide other TPMs, workstream leads, and partner teams on effective regulated-cloud program execution

Minimum Qualifications

  • 12+ years with abachelor'sdegree,10+ with amaster's,or equivalent practical experience

  • 10+ yearsleading complex technical initiatives in technical, engineering, orsecurity program management, or equivalent experience

  • 5+ yearsleadinghigh-impact,cross-functional programs across engineering, security, compliance, cloud infrastructure, operations, and product teams

  • Demonstrated security leadership translating complex cloud security, compliance, and risk requirements into executable engineering programs across IAM, vulnerability management, secure SDLC, incident response, logging/monitoring, change management, privileged access, encryption, and controls

  • Working knowledge of FedRAMP, NIST 800-53, RMF, cloud security, regulated SaaS, orsimilarsecurityandcompliance frameworks

  • Strong technical fluencyincloud platforms, SaaS architecture,IAM, service onboarding, secure SDLC, operational readiness, and incident,change, andproblem management

  • Excellent communication and stakeholder management skills, including influencing senior leaders and technical teams without direct authority

Preferred Qualifications

  • Direct experience with FedRAMP authorization programs, continuous monitoring, audit readiness, control implementation, POA&M/remediation tracking, or federal cloud operations

  • Experience with AWS GovCloud, Azure Government, DoD IL, CMMC, ITAR,StateRAMP,IRAP, Cyber Essentials Plus, and/or similar Public Sector requirements

  • Experience using Jira, Confluence, dashboards, GRC tools, service catalogs, and evidence repositories to manage enterprise-scale programs

  • Experience leadingregulated-cloudservice onboarding, platform modernization, regionalization, identity/security modernization, or operational-readiness programs

  • CISSP,PMP,PgMP, CSM,SAFe,CEH, CRISC, CCSK, or similar certification is helpful but notrequired

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $149,000 and $266,200. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.


Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging


In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).


What Autodesk employees say

Pay

Hours and flexibility

Workplace

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About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982