... are call center environment. This position oversees five teams focused on: * Production ... Drive the shift to proactive service management through monitoring, automation, and preventative ...
... are call center environment. This position oversees five teams focused on: * Production ... Drive the shift to proactive service management through monitoring, automation, and preventative ...
$105K - $138K/yr
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... monitoring tools. * Experience supporting enterprise-scale or regulated contact center environments.
Quick apply
$105K - $138K/yr
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... monitoring tools. * Experience supporting enterprise-scale or regulated contact center environments.
Senior Amazon Connect Developer
Concord, NC · Remote
$105K - $138K/yr
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... monitoring tools. * Experience supporting enterprise-scale or regulated contact center environments.
Senior Amazon Connect Developer
Concord, NC · Remote
$105K - $138K/yr
Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... monitoring tools. * Experience supporting enterprise-scale or regulated contact center environments.
Meteorologist
Goodland, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Goodland, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Goodland, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Goodland, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Dodge City, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Dodge City, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Dodge City, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
Meteorologist
Dodge City, KS · On-site +1
$40K/yr
... to fill full-time permanent positions at multiple NWS locations as vacancies occur. The ... Using current hydro-meteorological data to monitor conditions and assist with forecast preparation ...
REGIONAL MANAGER
Wichita, KS · On-site +1
$69K - $93K/yr
Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...
REGIONAL MANAGER
Wichita, KS · On-site +1
$69K - $93K/yr
Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...
Quality Analyst Lead
Wichita, KS · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ...
Quick apply
Quality Analyst Lead
Wichita, KS · Remote
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ...
Pump Solutions Consultant
Merriam, KS · Remote
$55K - $60K/yr
Overland Park, KS | Hybrid/Remote Available Based on Territory Department: Sales & Business ... Our customers call us when everything else has failed. And the Pump Solutions Consultant is often ...
Pump Solutions Consultant
Merriam, KS · Remote
$55K - $60K/yr
Overland Park, KS | Hybrid/Remote Available Based on Territory Department: Sales & Business ... Our customers call us when everything else has failed. And the Pump Solutions Consultant is often ...
Quality Analyst Lead
Wichita, KS · Remote
Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Quality Analyst Lead
Wichita, KS · Remote
Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Quality Analyst Lead
Wichita, KS · Remote
Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
Quality Analyst Lead
Wichita, KS · Remote
Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...
VP BPO Sales
Kansas, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Quick apply
VP BPO Sales
Kansas, KS · Remote
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
... after a bad call. Run discovery for AI-specific UX problems. Partner with Product and AI ... Familiarity with agentic product design patterns such as agent monitoring, verification, override ...
... after a bad call. Run discovery for AI-specific UX problems. Partner with Product and AI ... Familiarity with agentic product design patterns such as agent monitoring, verification, override ...
... after a bad call. Run discovery for AI-specific UX problems. Partner with Product and AI ... Familiarity with agentic product design patterns such as agent monitoring, verification, override ...
... after a bad call. Run discovery for AI-specific UX problems. Partner with Product and AI ... Familiarity with agentic product design patterns such as agent monitoring, verification, override ...
$95K - $128K/yr
Location: Remote (U.S. or Canada) Type: US Applicants - Full-Time; Canadian Applicants ... You are the person we call when a client asks a complex or novel security question, when an AI ...
$95K - $128K/yr
Location: Remote (U.S. or Canada) Type: US Applicants - Full-Time; Canadian Applicants ... You are the person we call when a client asks a complex or novel security question, when an AI ...
StackAdapt is a remote first company. This role is open to applicants currently located in Canada ... Monitor changes in patent law and the evolving AI regulatory landscape to proactively advise on ...
StackAdapt is a remote first company. This role is open to applicants currently located in Canada ... Monitor changes in patent law and the evolving AI regulatory landscape to proactively advise on ...
Physical Measurements Sales Representative
Lenexa, KS · On-site +1
$95K - $97K/yr
... and environmental monitoring systems in the world. Ground-breaking scientific research ... Submit accurate and timely reports: call logs, forecasts, lost orders, expense reports
Physical Measurements Sales Representative
Lenexa, KS · On-site +1
$95K - $97K/yr
... and environmental monitoring systems in the world. Ground-breaking scientific research ... Submit accurate and timely reports: call logs, forecasts, lost orders, expense reports
Tax Manager
Topeka, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Tax Manager
Topeka, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Tax Manager
Overland Park, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Tax Manager
Overland Park, KS · On-site +1
$98K - $164K/yr
Monitor deadlines, budgets, and deliverables to ensure timely and efficient service. * Participate ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...
Permanent Remote Call Monitoring information
What is a permanent remote call monitoring?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Kansas?
For Permanent Remote Call Monitoring jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Kansas look for?
The top searched job categories for Permanent Remote Call Monitoring jobs in Kansas are:
What cities in Kansas are hiring for Permanent Remote Call Monitoring jobs?
Cities in Kansas with the most Permanent Remote Call Monitoring job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
This job post has expired 1 day ago. Applications are no longer accepted.
AssistRx rating
7.2
Based on 20 frontline employees who took The Breakroom Quiz
137th of 224 rated it services
Job description
A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist℠, AssistRx's flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand - accuracy, adherence and, most importantly, access and speed to therapy.
The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment.
This position oversees five teams focused on:
The role is both operational and transformational:
A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives.
Leadership & Strategy
Infrastructure & Service Operations
Transformation & Solution Design
AI Enablement & Innovation
Requirements
Qualifications
Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred
10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions
Demonstrated success driving operational transformation, service maturity, and metrics-driven service management and continuous improvement
Strong financial management, vendor oversight, and stakeholder management skills, with experience managing executive leadership, business unit leaders, and technology leaders
Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices
Eligible to work in the United States
Some travel will be required
Available during Eastern Time business hours
Direct experience leading cloud migration across legacy and hybrid environments preferred
Experience with large-scale telephony infrastructure in a call center environment preferred
Experience with automation, analytics, or AI-driven operations preferred
Healthcare or other regulated environment experience preferred
Benefits
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.
The Vice President, Infrastructure Services owns the strategy, delivery, and continuous improvement of enterprise infrastructure and end-user technology services, ensuring reliable, scalable, and cost-effective operations that support business continuity in a healthcare call center environment.
This position oversees five teams focused on:
- Production Infrastructure
- Telephony
- Commercial off-the-shelf (COTS) support
- End-user technology and support
- Project Management Office
The role is both operational and transformational:
- Lead the shift from reactive to proactive support
- Drive metrics-driven service management
- Design and execute a phased migration from colocation infrastructure to secure hybrid/cloud platforms
- Modernize and scale telephony technologies
- Adopt AI and automation technologies to improve resilience and efficiency
A successful candidate will partner closely with business and technology leaders to align infrastructure with corporate objectives.
Leadership & Strategy
- Define and execute the enterprise infrastructure strategy, aligned to business goals, including the roadmap for migrating from colocation to secure hybrid/cloud platforms and for embedding AI and automation
- Lead and develop multi-disciplinary teams, fostering accountability, innovation, and a culture of service excellence
- Build leadership bench strength and grow organizational capability in automation, platform engineering, and data-driven operations
Infrastructure & Service Operations
- Oversee the design, implementation, and operation of core infrastructure-servers, storage, cloud platforms, telephony, and end-user computing-ensuring high availability, performance, and reliability
- Lead end-user technology services, including device lifecycle management and service desk operations
- Lead incident, problem, and change management with a focus on root-cause resolution and operational stability
Transformation & Solution Design
- Own solution design for infrastructure and workplace technology, translating business needs into scalable, supportable architectures
- Define and execute migration strategies (rehost, replatform, refactor, retire) with clear governance and business-case alignment
- Drive the shift to proactive service management through monitoring, automation, and preventative maintenance, using cloud adoption to improve resiliency, observability, and standardization
- Establish service levels, KPIs, and operational reporting to improve performance and user experience
AI Enablement & Innovation
- Identify, prioritize, and operationalize AI use cases across infrastructure and service operations (e.g., predictive monitoring, intelligent ticket routing, virtual support agents, capacity forecasting)
- Establish governance, standards, and measurable outcomes for AI adoption, ensuring cloud and data platforms provide the scalable foundation required
Requirements
Qualifications
Bachelor's degree in IT, Computer Science, Engineering, or a related field; advanced degree preferred
10+ years of progressive leadership in IT infrastructure and service operations, including enterprise infrastructure, end-user computing, and service desk functions
Demonstrated success driving operational transformation, service maturity, and metrics-driven service management and continuous improvement
Strong financial management, vendor oversight, and stakeholder management skills, with experience managing executive leadership, business unit leaders, and technology leaders
Strong knowledge of hybrid/cloud platforms, endpoint management, and ITSM practices
Eligible to work in the United States
Some travel will be required
Available during Eastern Time business hours
Direct experience leading cloud migration across legacy and hybrid environments preferred
Experience with large-scale telephony infrastructure in a call center environment preferred
Experience with automation, analytics, or AI-driven operations preferred
Healthcare or other regulated environment experience preferred
Benefits
- Supportive, progressive, fast-paced environment
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, and short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.
About AssistRx
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Orlando, FL, US
Year founded
2009