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Permanent Hybrid Call Center Jobs (NOW HIRING)

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM ...

SkySource Solutions

Be Seen First

Call Centre Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

... a Permanent Employee About the Role As a Client Service Center Representative , you will be the ... Hybrid Work Opportunity Initially, all employees will work onsite for: * Training period

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Hybrid Opportunity - Inbound Call Center Representative Job Responsibilities: * Answer inbound calls regarding retirement and benefits plans * Provide accurate information and assist customers with ...

Randstad

CALL CENTER - MEDICAL

Providence, RI

$23/hr

HIRING NOW - MEDICAL CALL CENTER We are seeking an efficient, patient-focused Call Center ... Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one ...

New

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle ... Office-based, Remote, or Hybrid work environment. * May require evening, weekend, or holiday shifts.

SelecSource

Call Center/ Sales Rep

Mcdonough, GA · Remote

$22/hr

Hybrid Pay: $22.00/hour Schedule: 1st Shift (9:00AM TO 6:00PM) Position Overview We are seeking a motivated Call Center / Sales Representative to join our team! This is a hybrid position, with ...

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Permanent Hybrid Call Center information

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How much do permanent hybrid call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for permanent hybrid call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a permanent hybrid call center?

Permanent hybrid call center jobs are positions where employees work both remotely (from home) and onsite at a call center location on a regular, ongoing basis. This hybrid work arrangement is permanent, meaning it is not just temporary or in response to specific events. Employees typically split their workweek between remote and in-office shifts, offering flexibility and maintaining team collaboration. These roles often involve customer service, technical support, or sales over the phone or via online channels. Hybrid schedules can vary depending on company policies and operational needs.

What skills and qualifications are needed to thrive as a permanent hybrid call center representative?

To thrive as a Permanent Hybrid Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and ticketing platforms is often required. Outstanding interpersonal skills, adaptability, and time management help representatives excel in both remote and on-site environments. These skills and qualities are essential for delivering consistent, high-quality customer service and efficiently resolving client issues across multiple channels.

What are common challenges faced by employees in a permanent hybrid call center role, and how can they be managed?

Working in a permanent hybrid call center—where duties are split between remote and in-office environments—can present unique challenges such as adapting to different work settings, maintaining consistent communication with team members, and ensuring reliable technology access at home. To manage these challenges, it's helpful to establish a dedicated workspace, use collaboration tools effectively, and stay proactive about communicating with supervisors and colleagues. Many companies also provide training and regular check-ins to support hybrid teams, helping staff stay connected and productive regardless of location.

What is the difference between Permanent Hybrid Call Center vs Customer Service Representative?

AspectPermanent Hybrid Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHybrid setup with remote and on-site workTypically office or remote, depending on employer
Industry UsageCommon in call centers across various industriesCommon in retail, telecom, and service sectors
Job FocusHandling calls, customer inquiries, and supportAssisting customers, resolving issues, providing information

The Permanent Hybrid Call Center and Customer Service Representative roles both involve customer interaction and require similar credentials. The key difference is that the hybrid role offers a flexible work environment combining remote and on-site work, while the Customer Service Representative may work primarily in an office or remotely. Both positions are vital in customer support across industries, but the hybrid setup provides more flexibility for employees.

What cities are hiring for Permanent Hybrid Call Center jobs?

Cities with the most Permanent Hybrid Call Center job openings:

What are the most commonly searched types of Hybrid Call Center jobs?

The most popular types of Hybrid Call Center jobs are:

What states have the most Permanent Hybrid Call Center jobs?

States with the most job openings for Permanent Hybrid Call Center jobs include:

Permanent Hybrid Call Center jobs near you

Hybrid Collections Specialist

National Service Bureau

Sarasota, FL • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Benefits:
  • Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)
  • Hybrid schedule of work from home and in-office days 
  • Paid Time Off
  • 401(k) plan + employer matching contributions
  • Medical, Dental, Vision Insurance with employer contributions 
  • Company provided EAP (Employee Assistance Program)
  • Full time, Monday to Friday schedule
National Service Bureau (NSB) is looking for Hybrid Collections Specialists to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.
 
Hybrid Call Center Representative Essential Job Functions: 
·         Communicate via phone with people with all backgrounds and personalities
·         Make outbound calls (75+/day)
·         Utilize software to note accounts and communicate with insurance companies
·         Negotiate and lead conversations to recover the highest balances for our clients 
·         Communicate with team members to coordinate on accounts
·         Document accounts with proper notes to ensure quick communication
·         Adhere to company policies and procedures
 
Hybrid Call Center Representative Job Requirements: 
  • Training in-office
  • Ability to work a Hybrid schedule of work from home and in-office days once you meet the collector target metrics
  • Secure home office consisting of:
    • Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi) 
    • Internet speed required to be at 100 Mbps down, 10 Mbps up, and Latency of 100 ms or below
    • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.) 
    • Clear and professional backdrop 
  • Strong ability for empathy
  • High level of professionalism 
  • Great communication skills
  • Ability to stay motivated and positive 
  • Attention to detail
  • Experience with time management
  • Computer and typing skills
  • Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.
NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.
Training Schedule
  • First Week (Sarasota Office): 10:00 AM – 6:00 PM EST
  • Applied Training (About 6 Weeks): 9:00 AM – 6:00 PM EST
  • After Training: You’ll transition into a regular schedule of either 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM EST 
NSB Core Values:
  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable
 NSB Culture & Environment:
  • Diverse and friendly team
  • Emphasis on work/life balance
  • No nights/weekends
  • Positive environment
  • Performance-based incentives
  • Advancement opportunities
We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually. 
We are excited for you to join us! 
 

To stay up to date on our latest postings we invite you to:
 Like us on FaceBook:
https://www.facebook.com/nationalservicebureau/
Follow us on LinkedIn:
https://www.linkedin.com/company/national-service-bureau-inc./mycompany/
Visit our careers page:
https://national-service-bureau.careerplug.com/account

Flexible work from home options available.