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Performance Management Coordinator information

What is a performance management coordinator?

Performance Management Coordinators are professionals responsible for overseeing and improving employee performance within an organization. They typically manage performance appraisal processes, facilitate feedback between managers and staff, and help implement strategies to align individual objectives with organizational goals. Their work ensures that employees are evaluated fairly and that their development is supported through ongoing feedback, training, and goal-setting. Performance Management Coordinators often collaborate with HR teams to analyze performance data and make recommendations for improvement.

How does a performance management coordinator typically collaborate with department managers to support employee development?

A Performance Management Coordinator works closely with department managers to ensure that performance appraisal processes are consistent and effective across the organization. This often involves facilitating regular check-ins, providing training on feedback best practices, and helping managers set clear, measurable objectives for their teams. Coordinators also assist in interpreting evaluation data and identifying development opportunities, enabling managers to support their employees’ growth. Effective collaboration helps create a culture of continuous improvement and accountability.

What are the key skills and qualifications needed to thrive as a performance management coordinator, and why are they important?

To thrive as a Performance Management Coordinator, you need a strong understanding of human resources principles, data analysis, and employee performance evaluation, typically supported by a bachelor’s degree in HR, business, or a related field. Familiarity with HRIS systems, performance management software, and data reporting tools is commonly required. Exceptional communication, organizational, and problem-solving skills help you facilitate feedback, align goals, and support employee development. These skills are vital for ensuring effective performance processes that drive organizational growth and employee engagement.

What is the difference between Performance Management Coordinator vs HR Specialist?

AspectPerformance Management CoordinatorHR Specialist
Required CredentialsBachelor's degree in HR, Business, or related field; certifications like SHRM-CP often preferredBachelor's degree in HR, Business, or related; certifications like SHRM-CP common
Work EnvironmentCorporate offices, HR departments, or consulting firmsCorporate HR teams, recruitment agencies, or consulting firms
Employer & Industry UsageUsed across various industries to focus on performance processesUsed in HR departments to handle broader HR functions including recruitment and compliance

The Performance Management Coordinator primarily focuses on developing, implementing, and monitoring employee performance programs. In contrast, the HR Specialist handles a wider range of HR functions, including recruitment, employee relations, and compliance. While both roles require similar credentials and work in HR environments, the Coordinator specializes in performance processes, making it a more targeted role within HR teams.

What are the most commonly searched types of Performance Management jobs in Missouri?

The most popular types of Performance Management jobs in Missouri are:

What cities in Missouri are hiring for Performance Management Coordinator jobs?

Cities in Missouri with the most Performance Management Coordinator job openings:

Performance Management Coordinator jobs near you

Workforce Management Coordinator

Gateway Fiber

O Fallon, MO • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 15 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 101 rated telecommunications companies

Job description

Job Title:Workforce Management Coordinator

Location:O'Fallon, MO

Start Date:Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill our Workforce Management Coordinator role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway's Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway Fiber is seeking a detail-oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage. Your attention to detail and organization will contribute to the smooth execution of new customer activations, ultimately enhancing customer satisfaction.

  • Actively manage technician routes and schedules to optimize technician utilization.
  • Maintain technician schedules, skills, and availability
  • Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed.
  • Liaise with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures
  • Dispatch "No-Light" orders for same day service calls.
  • Work within our Billing and Routing systems, continuing learning and growth with our application.

The successful candidate will bring the following to the table:

  • Excellent attention to detail and organizational skills.
  • Proficiency in using ticketing systems and software for data entry and tracking.
  • Strong communication skills to collaborate effectively with internal teams.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Basic knowledge of telecommunications and activation processes is a plus.
  • Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting
  • High school diploma or equivalent.

What's in it for you?

  • Seeing your work make a positive difference in the lives of our served communities
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • To learn skills and participate in critical projects in all areas of the business.

What Gateway Fiber employees say

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