Performance Improvement Project Manager Jobs in Reston, VA

Computer World Services Corp (CWS) is seeking an exceptional candidate to serve as a Project Manager on the National Institutes of Health (NIH) Center for Information Technology (CIT) Operations Management Services (OMS) project. CIT requires support for information technology (IT) service monitoring and continuous improvement of centralization and consolidation efforts to improve the quality of monitoring IT services, and to increase event management efficiencies in creating meaningful alerts leading to identification and resolution of incidents, root causes of problems in an expedited manner, as well as disaster recovery. The 24x7x365 IT operations teams are consolidated to create the centralized OMS Monitoring Team Technology Operations Center (TOC) for all CIT services.
The Project Manager will report to the contract Program Manager and support the NIH Center for Information Technology (CIT) by providing Operations Management Services (OMS). This role involves managing and coordinating various operational and project activities, integrating performance data into actionable reports, and executing Continual Service Improvement (CSI) processes. The Project Manager will work closely with the Program Manager and other internal and external stakeholders to ensure the successful delivery of IT services and infrastructure optimization, in addition to updating WEB User Interfaces both internal and external.
Key Tasks & Responsibilities

• Successfully manage and coordinate efforts among operational and project activities:

-Coordinate with OMS teams (Change Management, Problem Management, Monitoring, and The Technical Operations Center) to ensure operational tasks are efficiently executed.
-Serve as a liaison between internal and external stakeholders.
-Attend meetings, record minutes, and provide status updates to the OMS team.
-Manage, track, and report on milestones and deliverables.

• Integrate performance and execution data into actionable reports:

-Produce internal and external documents and reports including SOPs, contingency plans, executive status reporting, project plans, incident communications, RCA reports, and Disaster Recovery reports.
-Provide regularly updated metrics integrated into strategic reports and executive dashboards. As well as updates.

• Dashboards when needed.
• Execute a meaningful Continual Service Improvement (CSI) process:

-Identify and manage risks using a risk register.
-Evaluate processes for accuracy and recommend enhancements.
-Review reports for clarity, meaningfulness, and sustainability, then recommending improvements.

• Project Life Cycle Management:

-Manage and execute all tasks using a project management life cycle methodology.
-Coordinate all project management activities with the Program Manager.
-Develop and maintain standard project artifacts such as Work Breakdown Schedule templates, risk and issues worksheets, status dashboards, etc.

• Provide recommendations and reporting:

-Provide recommendations to the Program Manager for improving the overall quality of services, including implementation plans, schedules, savings, benefits, and impacts.
-Develop and present reports for Program Manager approval within specified timelines.
-Submit Monthly Progress Reports (MPR) to Program Manager per the approved schedule.

• Support OMS TOC (Technical Operations Center):

-Will be trained in Incident Management to support the contract.

• Other duties as assigned by Program Management.

Education & Experience

• Bachelor's degree in business or related IT field.
• Six (6) consecutive years of demonstrated successful management of multifaceted technical programs and Performance Work Statements preferred.
• Experience in developing and implementing complex contract program initiatives and change control processes.
• Proven experience with ServiceNow creating reports and generating dashboards.
• Demonstrated experience with SharePoint navigating and modifying libraries and documents and familiarity with basic security setup in SharePoint.
• Experience with Power BI and website management.
• Experience writing reports for executive leadership.
• Ability to review and comprehend Service Level Agreements and requirements documents.
• Experience analyzing IT service performance using metric and data analysis tools.
• Experience interfacing with customers to gather and interpret IT requirements.
• Experience delivering project management automated solutions.
• Working knowledge of information technology terminologies.
• Excellent interpersonal and communication skills.
• Excellent team building and documentation skills including developing and using Work Breakdown Structures, integrated project schedules, and System Development Life Cycle methodologies.
• Proven ability to work both independently and collaboratively within a team environment.

Certifications

• ITIL 4 certification (Required)
• Certified Project Management Professional (PMP) (Preferred)

Security Clearance

• Must be able to obtain government customer Public Trust Moderate (Tier 2) clearance.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This is a hybrid position. Telework as approved by Program Manager and Government Customer.
• Will require local travel to customer site in Bethesda, MD.
• This position may require working outside of regular business hours, including nights, weekends, and holidays to support after-hour emergencies or surge support.

$80,000 - $105,000 a year
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.