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Performance Assurance Analyst Jobs (NOW HIRING)

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Analyze performance from quality assurance data and communicate trends to management. * Share performance data from quality monitoring and reviews with the team to identify potential training needs.

Cloud and Things

Quality Assurance Analyst

Albany, NY · On-site +1

Performance & Goals * and Learning Management. This role requires strong analytical skills to ... The QA Analyst should have experience with HR systems testing , preferably in SAP SuccessFactors or ...

NAVA Software Solutions

QA Analyst

Omaha, NE · On-site

NAVA Software solutions is looking for a QA Analyst Details: QA Analyst Location:Omaha NE - Onsite ... and performance testing activities. Desired: * Knowledge of Banking Industry: Payments, Tax ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL

Analyze performance from quality assurance data and communicate trends to management. * Share performance data from quality monitoring and reviews with the team to identify potential training needs.

Valicy

Quality Assurance Analyst

Greenville, NC

The QA Analyst will play a critical role in ensuring our products meet established standards for quality, functionality, performance, reliability, stability, security, and interoperability. This ...

AssuranceAmerica

Quality Assurance Analyst

Atlanta, GA · On-site

... performance issues • Provide resource planning, management, and resolution of issues that impede the test effort • Evaluate performance of new releases to ensure consistent quality • Analyze ...

SOSi

Quality Assurance Analyst

Fort Belvoir, VA · On-site

The QA Analyst designs and executes tests to validate functionality, performance, security, accessibility, and data integrity of Microsoft Power Platform solutions, including Power Apps, Power BI ...

SOSi

Quality Assurance Analyst

Fort Belvoir, VA

The QA Analyst designs and executes tests to validate functionality, performance, security, accessibility, and data integrity of Microsoft Power Platform solutions, including Power Apps, Power BI ...

SOSi

Quality Assurance Analyst

Fort Belvoir, VA · On-site

The QA Analyst designs and executes tests to validate functionality, performance, security, accessibility, and data integrity of Microsoft Power Platform solutions, including Power Apps, Power BI ...

The Chemours Company

Assurance Analyst

Wilmington, DE · On-site

In key sectors such as clean energy, advanced electronics, high-performance computing and AI ... Chemours is seeking an Assurance Analyst to join our Chemours Assurance Services (CAS) Internal ...

pds

Quality Assurance Analyst

Wichita, KS · On-site +1

Quality Assurance Analyst - Be the Quality Champion Behind Aviation Excellence Location: Boston, MA ... Monitor supplier quality performance and support continuous improvement initiatives. Quality ...

The Chemours Company

Assurance Analyst

Wilmington, DE · On-site

In key sectors such as clean energy, advanced electronics, high-performance computing and AI ... Chemours is seeking an Assurance Analyst to join our Chemours Assurance Services (CAS) Internal ...

IFAS LLC

Quality Assurance Analyst

Charleston, SC · On-site

$49K - $61K/yr

This position serves as a Quality Assurance Analyst responsible for reviewing employee output, providing performance feedback, and assisting with coaching and training to support employee development ...

Divine Global Solutions

QA Analyst

Lexington, SC · On-site

$53/hr

Perform functional, regression, integration, and performance testing * 2+ years knowledge of manual ... Proven experience as a QA Analyst, Software Tester, or similar role * Proficiency with test ...

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Performance Assurance Analyst information

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How much do performance assurance analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for performance assurance analyst in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $34.13 and $43.27 per hour, depending on experience, location, and employer.

What is a performance assurance analyst?

Performance Assurance Analysts are professionals who monitor, evaluate, and improve the efficiency and effectiveness of business operations, processes, or systems. They collect and analyze performance data, identify areas for improvement, and ensure that organizational goals and standards are consistently met. Their work often involves collaborating with various departments to implement best practices and corrective actions to enhance overall performance. Typically found in sectors such as utilities, telecommunications, and IT, these analysts play a vital role in maintaining high-quality service delivery and regulatory compliance.

What are the key skills and qualifications needed to thrive as a performance assurance analyst?

To thrive as a Performance Assurance Analyst, you need strong analytical skills, a background in data analysis or business intelligence, and typically a bachelor's degree in a relevant field like business, IT, or engineering. Familiarity with performance monitoring tools, data visualization software (such as Tableau or Power BI), and experience with SQL or similar databases are commonly required. Attention to detail, problem-solving abilities, and effective communication are essential soft skills for interpreting data and collaborating with stakeholders. These skills ensure accurate performance measurement, support process improvements, and help organizations achieve operational excellence.

What are some typical challenges a performance assurance analyst faces when monitoring organizational performance metrics?

A Performance Assurance Analyst often encounters challenges such as ensuring data accuracy across multiple sources, aligning performance metrics with evolving business goals, and communicating insights to stakeholders with varying technical backgrounds. They may also need to address discrepancies or gaps in data collection processes and navigate tight deadlines while preparing detailed performance reports. Successfully managing these challenges requires strong analytical skills, attention to detail, and effective cross-functional collaboration.
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Performance Assurance Analyst jobs near you
Infographic showing various Performance Assurance Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $81,741 per year, or $39.3 per hour.

Quality Assurance Analyst

Unifin, Inc

Niles, IL • On-site

Full-time

Posted 25 days ago

Job description

About the Company
Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **
Be one of us, and be part of our success story!
Your Role
The Quality Assurance Analyst is responsible for reviewing and evaluating key business processes on an ongoing basis to ensure execution complies with Regulation E requirements. When issues are identified, the QA Analyst works with management and relevant business units to remediate them in a timely manner and confirm that corrective actions are implemented as intended.
Key Responsibilities
  • Extract, clean, transform, and validate data for management reporting and business decision-making in support of Regulation E adherence.
  • Develop and maintain strong working relationships with business units and stakeholders, including Banking Operations, Customer Service, Risk Management, and Information Security.
  • Work with relevant business units to execute identified opportunities and perform follow-up quality assurance to confirm remediation was effective.
  • Identify and monitor trends to support continuous improvement.
  • Provide reporting and status updates to senior management and analysts regarding potential areas for improvement.
  • Conduct and analyze reports to determine whether remediation is required and develop remediation plans.
  • Summarize report results and remediation plans while adhering to strict compliance and regulatory requirements.
  • Conduct daily, weekly, and monthly sample testing, including call listening, case reviews, opportunity tracking, and reporting findings.
  • Monitor, evaluate, and score dispute cases against established quality assurance instruments and standards.
  • Review, evaluate, and score open and closed customer-issue tickets against established quality assurance instruments and standards.
  • Analyze performance from quality assurance data and communicate trends to management.
  • Share performance data from quality monitoring and reviews with the team to identify potential training needs.
  • Participate, as needed, in calibration sessions, employee communication sessions, and creation of communication tools.
  • Provide clearly written feedback to management for group and individual coaching related to compliance audits and performance improvement.
  • Provide timely, accurate, and courteous responses to floor questions regarding quality within timeframes established by management.
  • Assist with escalations as needed and initiate outbound calls for customer follow-up and resolution.
  • Maintain awareness of system speed and outages, and communicate issues to management for resolution.
  • Assist Customer Service Representatives by proactively identifying and communicating issues or problems.
  • Handle special projects as necessary.

About You
For you to become a successful candidate for this role:
  • 2+ years of work experience in compliance, risk management, customer service, or banking operations; financial services industry experience preferred.
  • Previous Quality Assurance Analyst experience in a dispute call-center environment required; Regulation E experience preferred.
  • Ability to comprehend and retain complex information to ensure compliance with regulatory requirements.
  • Comprehensive understanding of processes related to financial and banking laws and regulations.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills with the ability to build relationships.
  • Strong analytical, research, organizational, and problem-solving skills.
  • Proficiency with Microsoft Office, especially Excel, required; experience with relational databases such as Teradata, Oracle, and SQL Server preferred.

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.
We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!

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