Performance Analytics Specialist Jobs (NOW HIRING)

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Reporting & Analytics Specialist to support KITS and our government customer in Washington, DC. The position is hybrid, requires 2 days onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Solutions (KITS) is seeking a detail-oriented Reporting / Analytics Specialist with a minimum of 3 years of experience to build and maintain reports, dashboards, and data visualizations that support infrastructure operations, service management, and program decision-making for a federal civilian customer. The ideal candidate is comfortable working with SQL and enterprise BI tools, and can translate operational data from ITSM, monitoring, and infrastructure systems into clear, actionable insights for both technical and non-technical stakeholders.

The Reporting / Analytics Specialist will be responsible for designing, building, and maintaining dashboards and reports using enterprise BI tools, extracting and transforming data from ITSM, monitoring, and infrastructure systems to support reporting needs, and supporting monthly and quarterly program reporting.

Key responsibilities include but are not limited to:

• Design, build, and maintain dashboards and reports using Power BI, Tableau, or equivalent BI tools to track infrastructure health, SLA/OLA performance, and operational KPIs.
• Extract, clean, and transform data from ITSM (e.g., ServiceNow Performance Analytics), monitoring/observability platforms, and infrastructure systems to support reporting needs.
• Write and optimize SQL queries against operational data sources to support ad hoc and recurring reporting requirements.
• Partner with the Automation / Tooling / Analytics Lead and functional teams (server/cloud, storage/backup, database, monitoring/SRE) to define reporting requirements and key metrics.
• Support monthly and quarterly program reporting, including modernization progress, incident trends, and capacity/utilization metrics.
• Maintain data quality and documentation for reporting data sources, definitions, and calculation logic.
• Support FinOps-related reporting on cloud cost, utilization, and rightsizing opportunities.
• Present findings and recommendations to technical and program stakeholders in a clear, actionable format.

Education and Experience:
Required:

• Bachelor's degree in Data Analytics, Information Systems, Computer Science, or related field, or equivalent professional experience
• Minimum of 3 years of experience in a reporting, business intelligence, or data analytics role
• Strong SQL skills, including the ability to write and optimize queries against operational data
• Experience building dashboards and reports in Power BI, Tableau, or a similar BI tool
• Working knowledge of data modeling and data quality/validation practices

Required Skills and Competencies:

• Strong written and verbal communication skills, with the ability to translate data into actionable insight for varied audiences

Security Requirement:

• Ability to obtain Public Trust

Desired Skills and Competencies:

• Experience working in a federal government IT environment
• Microsoft Certified: Power BI Data Analyst Associate or Tableau Desktop Specialist certification
• Experience with ServiceNow Performance Analytics or similar ITSM reporting modules
• Familiarity with Python for data manipulation (e.g., pandas)

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352