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Penndot Customer Service Jobs (NOW HIRING)

Northeast Title & Tag Inc

Title & Tag Agent

Honesdale, PA · On-site

$16 - $18/hr

What You'll Do: * Assist customers with a wide variety of DMV-related services, including vehicle ... Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations

STI

Help Desk Support :: Harrisburg, PA

Harrisburg, PA · On-site

$20.25 - $27.75/hr

PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

PennDOT is not responsible for parking costs. The work hours for this position will be 7:30 AM - 4 ... Monitor incident queues for issues and take ownership and assist customers as required * Keep all ...

County of Chester, PA

Dispatcher

PA · On-site

$21.14/hr

Supports customer service goals by giving feedback on critical areas such as bid runs, consumer ... FTA, PennDOT, etc. Upholds and enforces all Substance Abuse Policy regulations, Collective ...

County of Chester

Dispatcher

West Chester, PA · On-site

Supports customer service goals by giving feedback on critical areas such as bid runs, consumer ... FTA, PennDOT, etc. Upholds and enforces all Substance Abuse Policy regulations, Collective ...

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Penndot Customer Service information

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How much do penndot customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for penndot customer service in the United States is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a PennDOT Customer Service representative?

PennDOT Customer Service representatives are professionals who assist customers with issues related to the Pennsylvania Department of Transportation. They handle inquiries about driver’s licenses, vehicle registration, road conditions, and other transportation services. Their role involves providing information, resolving concerns, processing requests, and guiding citizens through PennDOT procedures either by phone, email, or in person. They play a key role in ensuring a positive experience for anyone interacting with PennDOT.

What are the key skills and qualifications needed to thrive as a PennDOT Customer Service representative?

To thrive as a PennDOT Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with PennDOT systems, database software, and telephone or email support platforms is typically required. Patience, attention to detail, and a customer-focused attitude help individuals excel in handling diverse inquiries and resolving issues. These skills are crucial for ensuring efficient, accurate service and maintaining public satisfaction with PennDOT operations.

What are some common challenges faced by PennDOT Customer Service representatives and how can they be addressed?

PennDOT Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer inquiries, and managing frustrated or upset callers. To address these challenges, representatives rely on thorough training, access to up-to-date resources, and strong teamwork. Effective communication skills and patience are crucial, and support from supervisors and colleagues helps ensure that even difficult situations are resolved professionally. Continuous learning about PennDOT policies and procedures also empowers representatives to provide accurate and efficient assistance.

What is the difference between Penndot Customer Service vs Penndot Highway Maintenance Worker?

AspectPenndot Customer ServicePenndot Highway Maintenance Worker
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical skills often preferred
Work EnvironmentOffice settings, customer interaction pointsOutdoor, construction sites, roadways
Employer & Industry UsagePennsylvania Department of Transportation, public servicePennsylvania Department of Transportation, infrastructure maintenance
Common Search & Comparison IntentCustomer service roles, public interactionRoad maintenance, infrastructure work

Penndot Customer Service roles focus on assisting the public, handling inquiries, and managing documentation in office settings. In contrast, Penndot Highway Maintenance Workers perform outdoor maintenance tasks, repair roads, and ensure infrastructure safety. Both roles are essential to PennDOT but differ significantly in environment and daily responsibilities.

What job categories do people searching Penndot Customer Service jobs look for?

The top searched job categories for Penndot Customer Service jobs are:

Penndot Customer Service jobs near you
Infographic showing various Penndot Customer Service job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $40,526 per year, or $19.5 per hour.

Title & Tag Agent

Northeast Title & Tag Inc

Honesdale, PA • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Job Title: Title & Tag Agent
Locations: Lackawanna, Monroe, Luzerne & Wayne Counties (PA)
Join the growing team at Northeast Title & Tag – part of Team Thompson!

About Us:
Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers.
As part of Team Thompson, our Title & Tag Agents are more than just clerks — they’re knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you.
What You'll Do:

  • Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more
  • Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations
  • Communicate clearly and kindly with customers — both in person and over the phone
  • Maintain organized records and files in accordance with company and state guidelines
  • Operate point-of-sale systems and process customer payments
  • Deliver excellent service in a fast-paced office environment, where multitasking is a must
Training & Growth Opportunities:

  • Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send
  • Opportunity to obtain your insurance license if you’re interested in exploring a sales or customer advisor path
  • Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!)
  • Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here
Who You Are:

  • Friendly, reliable, and eager to learn
  • Able to handle customer interactions with professionalism and empathy
  • Detail-oriented and organized — you enjoy checking boxes and getting things right the first time
  • Comfortable working with computers and handling paperwork
  • Ready to grow with a company that invests in its people
Preferred (but not required):

  • Prior experience in a customer service, dealership, notary, or DMV-related role
  • Notary Public certification
  • Bilingual or multilingual
Minimum Requirements:

  • 1+ year of customer service experience
  • Valid driver’s license
  • Must be able to pass a background check
  • Ability to obtain Notary Public certification within 90 days of hire
Why Work With Us?

  • Family-owned, fast-growing company with long-term career potential
  • Supportive, team-oriented culture
  • Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more
  • We believe in promoting from within and helping our team members succeed
Ready to join a company where your growth is only limited by your ambition? Apply now and become part of Team Thompson at Northeast Title & Tag.