Penndot Customer Service Jobs (NOW HIRING)

Salary: $41,506.00 - $61,927.00 Annually
Location : Dauphin County, PA
Job Type: Non-Civil Service Permanent Full-time
Job Number: N-2026-56091
Department: Department of Transportation
Division: TR Drvr Lcnsng
Opening Date: 08/12/2026
Closing Date: 8/16/2026 11:59 PM Eastern
Job Code: 00103
Position Number: 00162342
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST04
Bureau / Division Code: 00087200
Bureau / Division: Transportation/Bureau of Driver Licensing
Worksite Address: 1101 S. Front Street
City: Harrisburg, Pennsylvania
Zip Code: 17104
Contact Email: ra-pddotcentraljobs@pa.gov
THE POSITION
Do you enjoy working with people and value strong customer service? Would you thrive in a career supporting customers by helping them navigate important driver licensing information with accuracy and care? As a Clerical Assistant 3 with the Pennsylvania Department of Transportation (PennDOT), you will become part of a busy unit that keeps driver licensing records accurate and up to date. Your efforts will help customers find answers, complete requirements, and move forward with confidence. This position provides a supportive environment where your attention to detail and commitment to service really matter. Every day offers a chance to make someone's experience easier and more positive!
DESCRIPTION OF WORK
This position provides customer service and clerical support for a range of driver licensing cases, including suspensions and record reviews. The primary focus of this role is to ensure that customers receive accurate information and that driver records are properly updated. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance: Respond to phone calls and provide clear information about suspensions, Problem Driver Pointer System (PDPS) issues, Commercial Driver License Information System (CDLIS) matters, and commercial licensing requirements
• Record Explanation: Review and explain sanctioned driver records so customers understand requirements for restoring or maintaining driving privileges
• Case Verification: Analyze documents submitted by customers and complete follow-up research with agencies to confirm accuracy
• Data Processing: Enter information into PennDOT systems to update driver records and process forms and documents
• Document Production: Prepare and send official documents or license products based on reviews of customer records and agency contacts
• Report Review: Examine daily and weekly reports related to CDLIS and PDPS and take needed actions to update driver records

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.
How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
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*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?

• Yes
• No

02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time moderately complex clerical experience do you possess?

• 1 year or more
• 6 months but less than 1 year
• Less than 6 months
• None

04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• 15 but less than 30 credits
• Less than 15 credits
• None

Required Question