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Penfed Jobs in Reston, VA (NOW HIRING)

Cloud Engineer III

Mclean, VA · Hybrid

$56.25 - $75.25/hr

Overview PenFed is hiring a (Hybrid) Cloud Engineer III at our Tysons, Virginia location. The primary purpose of this job is to lead and be responsible for designing, implementing, supporting, and ...

Observability Engineer II

Mclean, VA · Hybrid

$53.25 - $73/hr

Overview PenFed is hiring a (Hybrid) Observability Engineer II at our Tysons, Virginia location. The primary purpose of this job is to lead the design, implementation, and ongoing support of ...

Sr. AI Program Analyst

Mclean, VA · Hybrid

$117K - $117K/yr

Overview PenFed is hiring a (Hybrid) Senior AI Program Analyst at our Tysons, Virginia or San Antonio, Texas location. The Senior AI Program Analyst supports the scaling of the enterprise Responsible ...

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Penfed information

See Reston, VA salary details

$181K

$184.7K

$187.3K

How much do penfed jobs pay per year?

As of Jun 10, 2026, the average yearly pay for penfed in Reston, VA is $184,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $183,100.00 and $186,200.00 per year, depending on experience, location, and employer.

What is PenFed and what do employees do there?

PenFed, short for Pentagon Federal Credit Union, is one of the largest credit unions in the United States. Employees at PenFed work in a variety of roles, including customer service, financial advising, loan processing, IT, and management. Their main goal is to provide members with banking services such as savings accounts, loans, and credit cards, while ensuring excellent member support and financial guidance. Working at PenFed often involves helping members manage their finances, assisting with loan applications, and supporting the organization's technology and operations. The company is known for its member-focused approach and offers opportunities for career development in the financial services sector.

What is the difference between Penfed vs Customer Service Representative?

AspectPenfedCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require financial or customer service certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFinancial institution, call centers, branchesCall centers, retail locations, or remote
Employer & Industry UsageCredit unions, financial servicesBanking, finance, retail
Common Search & ComparisonFinancial services roles, credit union jobsCustomer support, banking jobs

Penfed and Customer Service Representative roles often overlap in financial services, requiring similar credentials and work environments. Penfed employees typically work in credit union settings, focusing on member services, while Customer Service Representatives may work in various banking or retail environments. Both roles involve assisting customers, but Penfed positions are specific to credit unions and financial products.

What are the key skills and qualifications needed to thrive as a PenFed employee, and why are they important?

To thrive at PenFed, you generally need a background in finance, customer service experience, and relevant educational qualifications such as a degree in business or finance. Familiarity with banking software, loan processing systems, and compliance certifications like NMLS are often required. Strong interpersonal skills, attention to detail, and a commitment to ethical standards help employees excel in a member-focused environment. These skills ensure high-quality service, regulatory compliance, and member satisfaction in the competitive financial services industry.

What are some typical challenges someone might face when working at PenFed Credit Union, and how can they be addressed?

At PenFed Credit Union, employees may encounter challenges such as adapting to fast-paced changes in financial regulations, meeting high customer service expectations, and staying current with evolving digital banking technologies. To address these, PenFed provides comprehensive training programs and ongoing professional development opportunities. Collaborating closely with experienced team members and staying proactive in communication can also help new hires navigate these challenges effectively and foster a supportive work environment.

What is a Penfed job?

A PenFed job refers to a position at Pentagon Federal Credit Union (PenFed), one of the largest credit unions in the United States. PenFed offers careers in various fields, including banking, finance, customer service, and technology. Employees often enjoy competitive benefits, career growth opportunities, and a mission-driven work environment. Positions can range from entry-level roles to senior leadership.

What cities near Reston, VA are hiring for Penfed jobs? Cities near Reston, VA with the most Penfed job openings:
Infographic showing various Penfed job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 61% Physical, 32% Hybrid, and 7% Remote job distribution, with an average salary of $184,663 per year, or $88.8 per hour.
Manager, Consumer Lending Policy & Risk Analytics

Manager, Consumer Lending Policy & Risk Analytics

PenFed Credit Union

Mclean, VA • Hybrid

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.


PenFed Credit Union rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Overview

PenFed is hiring a (Hybrid) Manager, Consumer Lending Policy & Risk Analytics at our Tysons, Virginia or Irving, Texas location.  The primary focus of this job is to manage credit analysis to drive sustainable growth in consumer credit policy and conduct credit risk monitoring to ensure policy performance. You will explore utilizing AI in your analysis and collaborate in building advanced valuation and risk detection models. You will conduct hands-on analysis and have people management opportunities. You have a direct influence on strategic goal setting for the broader Consumer Lending Policy and Analytics team and positively impact on PenFed’s credit product experience for millions of PenFed members.


Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Develop and manage automated and judgmental decisions within credit policies for both new account acquisition and accounts on book, from approve/decline, line assignment and/or portfolio risk management.
  • Individual contributor or manage one analyst to achieve team’s strategic goals, training and assisting development of skills and cultivating credit culture.
  • Drive monitoring and analyses of credit risk for both organic and acquired portfolio, prepare related management reporting package and provide insights on root causes, emerging credit trends and implications on Allowance for Loan Losses.
  • Define risk segmentation, lead analysis for credit policy optimization and risk mitigation strategies, focusing on new account acquisition or existing account management policies.
  • Collaborate with modeling teams to build and validate risk and/or NPV valuation models using both internal and external data sources, implement models in policy optimization, and/or monitor model performance on an ongoing basis.
  • Provide ongoing or ad-hoc risk analytics to support credit or new product expansion.
  • Independently lead the effort for any ad hoc analysis and deep dive to understand the business drivers of credit trends, derive actionable insights and make sound business recommendations
  • Collaborate with business line product managers in optimizing marketing campaigns used in acquisitions and/or customer management that align with the credit policies and scoring models.
  • Participate in external and internal audits, and regulatory examinations as needed.
  • Identify required data and work with data stewards to understand data source, ensure data quality and retrieve data on a timely basis. Contribute to credit data mart and corporate database designs.
  • Explore creative ways to incorporate AI into credit analysis and BAU process.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelor’s degree in business, finance, economics, computer science, engineering, math, statistics, or other quantitative discipline required, MBA or master’s degree preferred.
  • Minimum of eight (8) years’ experience in credit risk policy & analysis, credit risk management or modeling in the financial services industry.
  • Minimum of three (3) years of supervisory / assistant manager experience required.

  • Experience in Consumer Lending products including Credit Card, Auto Loan and Unsecured Personal Loan is required.

  • Expert level skills in various data analysis and visualization tools including SQL, Excel, and PowerPoint are required.

  • Proficiency with statistical tools R & Python and Tableau experience strongly preferred.

  • Excellent written, verbal communication and presentation skills.

  • Curiosity, attention to details, strong critical thinking and problem-solving skills.

  • Ability to work effectively in ambiguous situations, ability to prioritize among multiple projects.

  • Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment.

  • Specific experience with underwriting strategy, risk models and credit policy design in Personal loans and BNPL required.
  • Experience working with data engineering/ analytics engineering teams.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

Ths position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • Bachelor’s degree in business, finance, economics, computer science, engineering, math, statistics, or other quantitative discipline required, MBA or master’s degree preferred.
  • Minimum of eight (8) years’ experience in credit risk policy & analysis, credit risk management or modeling in the financial services industry.
  • Minimum of three (3) years of supervisory / assistant manager experience required.

  • Experience in Consumer Lending products including Credit Card, Auto Loan and Unsecured Personal Loan is required.

  • Expert level skills in various data analysis and visualization tools including SQL, Excel, and PowerPoint are required.

  • Proficiency with statistical tools R & Python and Tableau experience strongly preferred.

  • Excellent written, verbal communication and presentation skills.

  • Curiosity, attention to details, strong critical thinking and problem-solving skills.

  • Ability to work effectively in ambiguous situations, ability to prioritize among multiple projects.

  • Self-motivated and strong interpersonal skills to actively lead and implement ideas in a cross-functional team environment.

  • Specific experience with underwriting strategy, risk models and credit policy design in Personal loans and BNPL required.
  • Experience working with data engineering/ analytics engineering teams.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

Ths position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

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