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Penfed Jobs in Reston, VA (NOW HIRING)

Teller

Washington, DC

$18 - $22.75/hr

Overview PenFed is hiring a Teller to work onsite at our Pentagon Branch located in Alexandria, Virginia. The primary purpose of this job is to assist with members service needs in form of selling of ...

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Teller

Woodbridge, VA

$15.75 - $19.75/hr

Overview PenFed is hiring a Teller to work onsite at our Woodbridge, Virginia branch. The primary purpose of this job is to assist with members service needs in form of selling of products ...

Job Overview PenFed is hiring a Retail Banker to work onsite at our Kingstowne branch located in Alexandria, Virginia. The primary purpose of this job is to extend member relationships by offering ...

Overview PenFed is hiring a Retail Banker to work onsite at our Kingstowne branch located in Alexandria, Virginia. The primary purpose of this job is to extend member relationships by offering ...

Overview PenFed is hiring a (Hybrid) Enterprise Data Steward at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of this job is to drive adoption of PenFed's Enterprise Data ...

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Penfed information

See Reston, VA salary details

$181K

$184.7K

$187.3K

How much do penfed jobs pay per year?

As of Jun 10, 2026, the average yearly pay for penfed in Reston, VA is $184,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $183,100.00 and $186,200.00 per year, depending on experience, location, and employer.

What is PenFed and what do employees do there?

PenFed, short for Pentagon Federal Credit Union, is one of the largest credit unions in the United States. Employees at PenFed work in a variety of roles, including customer service, financial advising, loan processing, IT, and management. Their main goal is to provide members with banking services such as savings accounts, loans, and credit cards, while ensuring excellent member support and financial guidance. Working at PenFed often involves helping members manage their finances, assisting with loan applications, and supporting the organization's technology and operations. The company is known for its member-focused approach and offers opportunities for career development in the financial services sector.

What is the difference between Penfed vs Customer Service Representative?

AspectPenfedCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require financial or customer service certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFinancial institution, call centers, branchesCall centers, retail locations, or remote
Employer & Industry UsageCredit unions, financial servicesBanking, finance, retail
Common Search & ComparisonFinancial services roles, credit union jobsCustomer support, banking jobs

Penfed and Customer Service Representative roles often overlap in financial services, requiring similar credentials and work environments. Penfed employees typically work in credit union settings, focusing on member services, while Customer Service Representatives may work in various banking or retail environments. Both roles involve assisting customers, but Penfed positions are specific to credit unions and financial products.

What are the key skills and qualifications needed to thrive as a PenFed employee, and why are they important?

To thrive at PenFed, you generally need a background in finance, customer service experience, and relevant educational qualifications such as a degree in business or finance. Familiarity with banking software, loan processing systems, and compliance certifications like NMLS are often required. Strong interpersonal skills, attention to detail, and a commitment to ethical standards help employees excel in a member-focused environment. These skills ensure high-quality service, regulatory compliance, and member satisfaction in the competitive financial services industry.

What are some typical challenges someone might face when working at PenFed Credit Union, and how can they be addressed?

At PenFed Credit Union, employees may encounter challenges such as adapting to fast-paced changes in financial regulations, meeting high customer service expectations, and staying current with evolving digital banking technologies. To address these, PenFed provides comprehensive training programs and ongoing professional development opportunities. Collaborating closely with experienced team members and staying proactive in communication can also help new hires navigate these challenges effectively and foster a supportive work environment.

What is a Penfed job?

A PenFed job refers to a position at Pentagon Federal Credit Union (PenFed), one of the largest credit unions in the United States. PenFed offers careers in various fields, including banking, finance, customer service, and technology. Employees often enjoy competitive benefits, career growth opportunities, and a mission-driven work environment. Positions can range from entry-level roles to senior leadership.

What cities near Reston, VA are hiring for Penfed jobs? Cities near Reston, VA with the most Penfed job openings:
Infographic showing various Penfed job openings in Reston, VA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 61% Physical, 32% Hybrid, and 7% Remote job distribution, with an average salary of $184,663 per year, or $88.8 per hour.
Teller

$18 - $22.75/hr

Full-time

Posted yesterday


PenFed Credit Union rating

7.1

Company rating: 7.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Overview

PenFed is hiring a Teller to work onsite at our Pentagon Branch located in Alexandria, Virginia.  The primary purpose of this job is to assist with members service needs in form of selling of products, completing teller transactions, accurate balancing and performing additional operational duties.  This position can also assist in the training of other branch employees.  This position will play a vital role in delivering Best in Class Member Experience.  The incumbent will work directly with the Branch Service Representative (BSR) sales team utilizing sales techniques to uncover member needs while creating a positive member experience.

This PenFed Financial Center is located within the Pentagon, located at Pentagon, Concourse Level, Arlington, VA 20301.  A requirement for this position is the ability to obtain a badge issued by the Department of War to have full building access.  Although not a PenFed policy/requirement, the Department of War’s policy, as has been communicated to PenFed, is that non-U.S. citizens and/or non-permanent residents are not eligible for badge access at the Pentagon building. 


Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Assist & Greet current prospective members in person or on the phone.
  • Evaluate needs of potential members and offers appropriate financial products and services.
  • Identify sales opportunities using open ended questions to uncover financial needs, while presenting options and alternative solutions.
  • Maintain knowledge of PenFed’s products and services such as membership, checking, credit cards, loans, etc.
  • Provide ongoing relationship with current members to gain additional services. Utilize sales techniques to uncover member needs and match to the credit union products and services.
  • Assist and educate members on the use of PenFed Online (PFOL), mobile banking and other remote channels of banking. Assist members and explains all PenFed products and services.
  • Resolve complex member problems using various PenFed channels within delegated limits as appropriate.
  • Prepare loan documents for review and disbursement as necessary.
  • Maintain knowledge of operations, security, balancing procedures and rules and regulations concerning the ATMs and operations.
  • Maintain knowledge of PenFed policies and procedures.
  • Remain current on outside competitive products.
  • Conduct quality assurance monitoring of documents to be sent to Member Records.
  • Provide input to and assists in the implementation of new marketing projects.
  • Conduct member transactions when requested.
  • Maintain teller cash drawer limits within PenFed policies and procedures.
  • Balance cash drawer daily and prepares individual settlement sheets.
  • Maintain accurate records of deposits, withdrawals, official checks, POS, and share drafts.

  • Assist with the daily balancing and closing out of the branch.

  • Assist in training of new teammates.

  • Perform various Universal Representative (UR) responsibilities that may include, but not limited to, determining loan payoffs, cashes checks, furnishing loan and share balances, provide account numbers, and disburses share withdrawals after verifying proper identification.

  • Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.

  • Provide support to other branches to include working weekends and/or extended hours as required to operate the business.

  • Support additional PenFed initiatives to support needs of members, and business.

  • If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.


Qualifications

Equivalent combination of education and experience is considered.

  • High School Diploma or G.E.D. is required.
  • Minimum of one (1) year of superior customer service experience is required.
  • Teller experience is preferred.
  • Valid Notary Public, preferred.
  • Bilingual-Spanish preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Qualifications:

Equivalent combination of education and experience is considered.

  • High School Diploma or G.E.D. is required.
  • Minimum of one (1) year of superior customer service experience is required.
  • Teller experience is preferred.
  • Valid Notary Public, preferred.
  • Bilingual-Spanish preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

There are no additional certifications required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call may be required.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What PenFed Credit Union employees say

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