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Penfed Jobs in Reston, VA (NOW HIRING)

Teller

Woodbridge, VA · On-site

$18.25 - $19.75/hr

Overview PenFed is hiring a Teller to work onsite at our Woodbridge, Virginia branch. The primary purpose of this job is to assist with members service needs in form of selling of products ...

Overview PenFed is hiring a Retail Banker to work onsite at our DOE Independence Financial Center located in Washington, DC. The primary purpose of this job is to extend member relationships by ...

Director, Compensation

Mclean, VA · Hybrid

$97K - $224K/yr

Overview PenFed is hiring a (Hybrid) Director, Compensation at our Tysons, Virginia location. The primary purpose of this role is to lead PenFed's compensation function, including the design ...

Salesforce Delivery Manager

Mclean, VA · Hybrid

$84K - $200K/yr

Overview PenFed is hiring a (Hybrid) Delivery Manager, Member Rewards at our Tysons, Virginia location. The primary purpose of this position is to lead the strategy, delivery, and ongoing management ...

Retail Banker

Washington, DC · On-site

$20.50 - $23/hr

Overview PenFed is hiring a Retail Banker to work onsite at our DC VA Medical Center branch located in Washington, DC. The primary purpose of this job is to extend member relationships by offering ...

Compliance Officer

Mclean, VA · Hybrid

$60K - $117K/yr

Overview PenFed is hiring a (Hybrid) Compliance Officer at our Eugene, Oregon; Omaha, Nebraska or Tysons, Virginia location. The primary purpose of this job is to implement and administer all aspects ...

Enterprise Data Steward

Mclean, VA · Hybrid

$84K - $193K/yr

Overview PenFed is hiring a (Hybrid) Enterprise Data Steward at our Tysons, Virginia or San Antonio, Texas location. The primary purpose of this job is to drive adoption of PenFed's Enterprise Data ...

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Penfed information

See Reston, VA salary details

$181K

$184.7K

$187.3K

How much do penfed jobs pay per year?

As of Jul 26, 2026, the average yearly pay for penfed in Reston, VA is $184,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $183,100.00 and $186,200.00 per year, depending on experience, location, and employer.

What is PenFed and what do employees do there?

PenFed, short for Pentagon Federal Credit Union, is one of the largest credit unions in the United States. Employees at PenFed work in a variety of roles, including customer service, financial advising, loan processing, IT, and management. Their main goal is to provide members with banking services such as savings accounts, loans, and credit cards, while ensuring excellent member support and financial guidance. Working at PenFed often involves helping members manage their finances, assisting with loan applications, and supporting the organization's technology and operations. The company is known for its member-focused approach and offers opportunities for career development in the financial services sector.

What is the difference between Penfed vs Customer Service Representative?

AspectPenfedCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require financial or customer service certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentFinancial institution, call centers, branchesCall centers, retail locations, or remote
Employer & Industry UsageCredit unions, financial servicesBanking, finance, retail
Common Search & ComparisonFinancial services roles, credit union jobsCustomer support, banking jobs

Penfed and Customer Service Representative roles often overlap in financial services, requiring similar credentials and work environments. Penfed employees typically work in credit union settings, focusing on member services, while Customer Service Representatives may work in various banking or retail environments. Both roles involve assisting customers, but Penfed positions are specific to credit unions and financial products.

What are the key skills and qualifications needed to thrive as a PenFed employee, and why are they important?

To thrive at PenFed, you generally need a background in finance, customer service experience, and relevant educational qualifications such as a degree in business or finance. Familiarity with banking software, loan processing systems, and compliance certifications like NMLS are often required. Strong interpersonal skills, attention to detail, and a commitment to ethical standards help employees excel in a member-focused environment. These skills ensure high-quality service, regulatory compliance, and member satisfaction in the competitive financial services industry.

What are some typical challenges someone might face when working at PenFed Credit Union, and how can they be addressed?

At PenFed Credit Union, employees may encounter challenges such as adapting to fast-paced changes in financial regulations, meeting high customer service expectations, and staying current with evolving digital banking technologies. To address these, PenFed provides comprehensive training programs and ongoing professional development opportunities. Collaborating closely with experienced team members and staying proactive in communication can also help new hires navigate these challenges effectively and foster a supportive work environment.

What is a Penfed job?

A PenFed job refers to a position at Pentagon Federal Credit Union (PenFed), one of the largest credit unions in the United States. PenFed offers careers in various fields, including banking, finance, customer service, and technology. Employees often enjoy competitive benefits, career growth opportunities, and a mission-driven work environment. Positions can range from entry-level roles to senior leadership.

What cities near Reston, VA are hiring for Penfed jobs? Cities near Reston, VA with the most Penfed job openings:
Infographic showing various Penfed job openings in Reston, VA as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 76% Physical, 21% Hybrid, and 3% Remote job distribution, with an average salary of $184,663 per year, or $88.8 per hour.
Sr Manager, Money Movement Product Strategy

Sr Manager, Money Movement Product Strategy

PenFed Credit Union

Mclean, VA • Hybrid

$84K - $136K/yr

Full-time

Posted 25 days ago


PenFed Credit Union rating

7.6

Company rating: 7.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Overview

PenFed is hiring a (Hybrid) Sr Manager, Money Movement Product Strategy at our Tysons, Virginia or Omaha, Nebraska location.  The primary purpose of this position is to have full end to end responsibilities, including P&L, for PenFed’s ATMs and assigned money movement products, including the day-to-day monitoring & servicing, vendor management and internal partner relationships that foster best in class solutions.  


Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

  • Oversee the day-to-day operations of PenFed’s managed services & branded ATM fleet as well as other assigned money movement products.
  • Have direct responsibility for the departmental P&L and all related operating expenses.
  • Be responsible for identifying and implementing new features and functionalities that will increase cardmember acceptance and favorable transaction interactions.
  • Stay current on relevant industry and competition trends.
  • Ensure applicable compliance and regulatory requirements are met (examples, ADA and Reg Z, Reg E, Reg CC, etc.)
  • Review monthly transactions and performance reports and make recommendations regarding high and low performing locations, based on KPI’s, to move, remove or add new ATMs.
  • Publish a quarterly dashboard for each supported product/service.
  • Regular and proactively liaison with the Global Fixed Assets, Security, Fraud, and the Branch Operations teams on ATM moves, adds and removals.
  • Lead calls with internal and external teams to review project plans, issues/opportunity progress and resolution.
  • Spearhead ongoing ‘look/tone and feel’ improvements to showcase PenFed ATMs, ATM surrounds and brand standards.
  • Monitor monthly recurring vendor invoices for accuracy and received/processed timely.
  • Monitor non-recurring invoices for accuracy and received/processed timely.
  • Closely monitor and resolve any accounting and GL reconciliations outages.
  • Develop and maintain processes to ensure PenFed GFA, Accounting and Finance, Business Development and Corporate Security Teams have updated information about PenFed’s ATMs.
  • Proficient in debit network fees, transaction routing and contractual obligations with applicable vendors including Visa, AllPoint and Co-op.
  • Work closely with vendors and other PenFed departments to coordinate effective and efficient ATM, surrounds and or signage installs, moves and de-installs.
  • Review and update the intranet tab and Operational Knowledge in Salesforce
  • Ensure the Enterprise Risk Management Register (ERM) is accurate and up to date on a quarterly basis.
  • Regularly review applicable Policies and Procedures and draft updates and changes to Management for approval.
  • Regularly review and update department procedures as needed.
  • Oversee the Branch and ATM Locator Service on PenFed Online and PenFed mobile to optimize best in class experience and overall accuracy.
  • Interact and support other PenFed departments and/or branch staff, and vendors to resolve issues within delegated authority.
  • Lead and delegate all departmental projects to ensure timely and flawless execution.
  • Lead and delegate all merger activities to ensure timely and flawless execution.
  • Train new/existing staff in all existing and new department functions.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelor’s degree in a related field is required.
  • Minimum of seven (7) years’ experience with ATMs, debit networks, routing, interchange, coordinating equipment implementation and installation required.
  • Minimum of two years of direct supervisory experience.
  • Must be proficient in Microsoft Office products.
  • Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional certifications required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency

The anticipated starting salary range for this role is $84,700.00 - $136,806.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • Bachelor’s degree in a related field is required.
  • Minimum of seven (7) years’ experience with ATMs, debit networks, routing, interchange, coordinating equipment implementation and installation required.
  • Minimum of two years of direct supervisory experience.
  • Must be proficient in Microsoft Office products.
  • Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional certifications required.
 

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on call may be required.

Pay Transparency

The anticipated starting salary range for this role is $84,700.00 - $136,806.00
This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

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