Pega Support Manager Jobs (NOW HIRING)

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Sr - Pega Developer within PNC's Treasury Management Service & Implementations Technology organization, you will be based in Pittsburgh, PA; Dallas, TX.
The Software Engineer Sr will join a highly visible team within Corporate & Institutional Banking that is transforming how large commercial clients establish and manage banking relationships. And develop enterprise-scale automation solutions that streamline complex account onboarding, compliance validation, customer due diligence, and servicing processes for large corporations operating across multiple locations.
This role combines deep Pega Platform expertise with strong technical design capabilities, solution architecture experience, and a passion for building scalable business process automation solutions in a fast-paced Agile environment.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionCore Responsibilities

• Lead the technical design, architecture, and development of complex enterprise applications using the Pega Platform to automate banking onboarding, compliance, and servicing workflows.
• Translate business requirements into scalable Pega solutions that support customer validation, due diligence, compliance verification, and operational process automation.
• Design and develop sophisticated Case Management, Business Process Management (BPM), workflows, stages, case types, business rules, and decisioning capabilities.
• Build and maintain applications utilizing Pega Constellation and modern Pega Infinity 24+ capabilities to deliver intuitive and responsive user experiences.
• Develop and configure Data Pages, Data Transforms, Decision Tables, Activities, Report Definitions, and reusable application components.
• Design and implement integrations using REST APIs, SOAP Web Services, JSON, XML, DX APIs, messaging frameworks, and external systems.
• Partner with architects, project managers, business analysts, QA teams, and stakeholders to ensure successful solution delivery.
• Apply Pega Guardrails, platform best practices, and enterprise development standards to ensure maintainable and scalable applications.
• Develop responsive user interfaces utilizing Pega UI/SAIL, views, sections, harnesses, portals, and Constellation-based experiences.
• Perform application performance tuning, troubleshooting, root cause analysis, and production issue resolution.
• Manage deployments across development, QA, UAT, and production environments utilizing Git, Jenkins, CI/CD, and DevOps practices.
• Participate in code reviews, technical design discussions, sprint planning, estimation sessions, and architecture reviews.
• Provide leadership, mentorship, and technical guidance to junior and mid-level developers.
• Contribute to modernization initiatives leveraging Generative AI and AI-driven capabilities within the Pega ecosystem.
• Support critical production incidents and release activities, including occasional off-hours support. Production incidents and weekend release events are infrequent, generally occurring fewer than six times annually.

Preferred Skills & Experience

• 5+ years of overall software development experience in enterprise application development environments.
• 3-4+ years of hands-on development experience using the Pega Platform to build workflow-driven business applications.
• Strong expertise in Pega 7.x, Pega 8.x, and modern Pega Infinity 24+ environments for enterprise application development.
• Experience designing solutions with Pega Constellation to create modern, responsive user experiences.
• Strong knowledge of Case Management for managing end-to-end business processes and customer onboarding workflows.
• Expertise in Business Process Management (BPM) and workflow automation for complex operational processes.
• Hands-on experience developing Pega Rules, Process Models, Data Pages, Data Transforms, Decision Tables, Activities, and Report Definitions to implement business logic and decisioning.
• Experience configuring Security, Access Groups, and application architecture components within the Pega Platform.
• Hands-on experience building user interfaces with Pega UI/SAIL, views, sections, harnesses, and portals.
• Strong experience developing integrations using REST APIs and SOAP Web Services to connect enterprise systems.
• Experience working with JSON, XML, external APIs, and third-party system integrations.
• Experience utilizing DX APIs to support modern user interface and integration strategies.
• Strong knowledge of SQL for querying, reporting, performance optimization, and database troubleshooting.
• Experience working with relational databases such as Oracle, SQL Server, or PostgreSQL.
• Working knowledge of Java/J2EE for extending platform functionality and supporting custom implementations.
• Understanding of HTML, CSS, and JavaScript for front-end customization and user interface enhancements.
• Experience with application performance tuning, debugging, monitoring, and issue resolution.
• Experience utilizing Git, Jenkins, CI/CD pipelines, and DevOps practices for automated builds and deployments.
• Experience creating technical designs, application architecture documentation, and solution blueprints.
• Strong understanding of Agile and Scrum methodologies with experience participating in sprint ceremonies and iterative delivery.
• Excellent communication skills with the ability to collaborate across technical and business teams.
• Basic understanding of banking operations, customer onboarding, compliance processes, and financial services workflows.
• Experience implementing Generative AI solutions or AI-powered capabilities within enterprise applications.
• Experience with Pega Customer Service, Customer Decision Hub (CDH), Decisioning, or other Pega industry frameworks.
• Experience with cloud-based Pega deployments and automated deployment strategies.
• Experience designing solutions using event-driven architecture, messaging platforms, or microservices.
• Experience supporting large-scale enterprise platforms serving high-volume business users and transactions.
• One or more Professional Pega certifications, including: Certified Pega Lead System Architect (CLSA), Certified Pega Senior System Architect (CSSA), Certified Pega System Architect (CSA), Certified Pega Decisioning Consultant (CPDC)
• Prior experience within Banking, Financial Services, Corporate Banking, or Institutional Banking environments.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Pega Architecture, Pega BPM, Pega Software Application Development, Process Improvements, Release Management, Software Solutions, User Experience (UX) DesignCompetenciesApplication Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/DocumentationWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Language AssessmentsNo Required or Preferred Language AssessmentsBenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.