Peer Moderator Jobs in California (NOW HIRING)

Purpose of position

To provide administrative support to the Inflight department with primary focus on the Inflight Training and Inflight Regulatory and Standards business units.  

Key responsibilities

• Schedule all third-party training requirements, including month end invoicing and billings.
• Schedule meetings, conference calls and appointments while managing competing priorities.
• Attend conference calls and meetings, prepare minutes as required and conduct follow-up when necessary.
• Act as the Inflight Moderator for JazzNet responsible for the development and updating of all pages.
• Manage Cheers for Peers program.
• Oversee and coordinate necessary repairs to the training facilities (including IT issues).
• Coordinate new hire flight attendant process in consultation with the Inflight Training Quality & Standards Manager and Inflight Training Delivery Leads.
• Source new training equipment, with authorization from Inflight Training Quality & Standards Manager.
• Collaborate with Flight Operations and Inflight Regulatory and Standards on the creation of monthly Briefing Topic of the Month.
• Develop and maintain departmental electronic forms.
• Collaborate in the development and publication of the Inflight newsletter, including drafting and posting internal memos and ensuring content is uploaded to JazzNet.
• Maintain and update the current part-time trainers list, ensuring accuracy in UKG, distribute updates via Teams, and provide the finalized monthly list to the union.
• Maintain and update new hire attrition documentation, including tracking and reporting on reasons for employee departure.
• Manage third party and Toronto (YYZ) classroom spreadsheet.
• Update Return to Work Checklists verifying training information with training plans.
• Assist with the onboarding of new trainers, i.e. pass card requests, JazzNet access, Handheld Device (HHD) name list to Air Canada.
• Manage JazzNet new hire Flight Attendant page & Inflight Training page – JazzNet moderator.
• Track and monitor training iPad usage and data overages, including reviewing and approving related billing to ensure cost control and compliance with company standards.
• Support the Inflight Training management team in administrative functions and projects as assigned.
• Support the Inflight Training management team with data entry, review, analyzing and production of statistical reports.
• Support the planning, coordination and ongoing initiatives, providing project management support and oversight to ensure alignment with operational and organizations objectives.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
• Perform other related duties, as assigned.

Required qualifications

• Minimum one (1) year experience in office administration.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, OneDrive).
• Excellent written and oral communication skills in English as need to communicate with internal and external customers outside Quebec.  
• Ability to multi-task and work with little supervision.
• Excellent interpersonal skills.
• Ability to listen to and support internal and external customers.
• Excellent Time Management and Organizational skill.
• Ability to work independently or in a teamwork environment.
• Occasional Travel.

Note: French (oral and written) language fluency or working knowledge required for positions in Montreal.

Preferred qualifications

• Degree/Diploma in Office Administration.
• French language fluency or working knowledge.
• Familiarization with etrip, eforms, Jazznet, Crewtrac, etc.
• Professionalism and ability to deal with highly sensitive/confidential information.
• Able to work in high pace operational setting, deadline driven.
• Ability to multi-task and work with little supervision.
• Solid understanding of Industry language.