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Peacock Job Jobs (NOW HIRING)

NBCUniversal

Director, Brand Partnerships

Manhattan, NY · Hybrid

Partner with the Vice President, Peacock Brand Partnerships to develop and execute the go-to-market strategy for sponsorship and emerging formats to drive revenue growth for Peacock. * Collaborate ...

New

NBCUniversal

Sr. Financial Analyst, FP&A

Manhattan, NY · Hybrid

$80K - $95K/yr

Reporting to the Senior Manager of FP&A, this key role on the Peacock finance team will assist in the planning and reporting of NBCUniversal's Peacock streaming business financial results. This role ...

NBCUniversal

Sr. Financial Analyst, FP&A

Manhattan, NY · Hybrid

$80K - $95K/yr

Reporting to the Senior Manager of FP&A, this key role on the Peacock finance team will assist in the planning and reporting of NBCUniversal's Peacock streaming business financial results. This role ...

NBCUniversal

Director, Brand Partnerships

Manhattan, NY · Hybrid

Partner with the Vice President, Peacock Brand Partnerships to develop and execute the go-to-market strategy for sponsorship and emerging formats to drive revenue growth for Peacock. * Collaborate ...

New

NBCUniversal

Sr. Financial Analyst, FP&A

New York, NY · Hybrid

$80K - $95K/yr

Reporting to the Senior Manager of FP&A, this key role on the Peacock finance team will assist in the planning and reporting of NBCUniversal's Peacock streaming business financial results. This role ...

Genesis Global Group

Front Desk - Hotel

Princeton, NJ · On-site

$15 - $18.75/hr

The Peacock Innis the only boutique hotel situated in the heart of downtown Princeton, New Jersey. This landmark is an attractive colonial-style mansion that has been transformed into a modern luxury ...

Genesis Global Group

Front Desk - Hotel

Princeton, NJ · On-site

$15 - $19/hr

The Peacock Innis the only boutique hotel situated in the heart of downtown Princeton, New Jersey. This landmark is an attractive colonial-style mansion that has been transformed into a modern luxury ...

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Front Desk - Hotel

Princeton, NJ

$15 - $19/hr

The Peacock Inn is the only boutique hotel situated in the heart of downtown Princeton, New Jersey. This landmark is an attractive colonial-style mansion that has been transformed into a modern ...

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How much do peacock job jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for peacock job in the United States is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.
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Peacock Job jobs near you
Infographic showing various Peacock Job job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,744 per year, or $17.2 per hour.
Lead (Tier 2) Customer Experience Specialist

Lead (Tier 2) Customer Experience Specialist

Peacock Alley

Dallas, TX • On-site

$20 - $23/hr

Full-time

Posted 22 days ago

Job description

Replies within 24 hours
Peacock Alley has established itself as a prominent premium bed and bath liner provider over the last 50 years. Our collections originate from the finest mills in Italy, Portugal, and other nations with a long-standing legacy in textile manufacturing. We take pride in creating our exquisite products through meticulous manual processes, including cutting, sewing, and embroidery, all done at our workshop in Dallas, Texas.
The Customer Experience Specialist - Tier 2 serves as an elevated point of contact for customers, handling routine, and complex and escalated inquiries that require a higher level of expertise, judgment, and product knowledge. This position is responsible for delivering a white-glove service experience that reflects our brand's commitment to excellence - across in-store, phone, and online channels. In addition to advanced customer-facing responsibilities, this role provides essential administrative support to the broader business operations.
  • Interact with customers to provide basic or scripted information in response to routine inquiries about products, orders, and services across multiple channels including phone, email, live chat, and in-store support
  • Serve as the escalation point for complex or unresolved customer inquiries referred from other representatives, ensuring timely and satisfactory resolution
  • Handle high-sensitivity customer situations including order disputes, product complaints, return/exchange exceptions, and shipping or fulfillment issues with professionalism and discretion
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Identify patterns in escalated issues and communicate recurring concerns to management to support continuous service improvement
  • Collaborate cross-functionally with store teams, fulfillment, and vendors to resolve complex customer cases efficient
  • Maintain thorough and accurate documentation of all customer interactions and resolutions in the Zoho
  • Perform a variety of administrative duties to support day-to-day business operations, including data entry, report preparation, correspondence, and file maintenance
  • Assist with order management tasks including order entry, tracking, and coordination with fulfillment and logistics partners
  • Support inventory-related administrative functions as needed
  • Assist with scheduling, communications, or operational projects as directed by management

Qualifications, Experience, and Education
  • High school diploma or equivalent required; some college preferred
  • Minimum 2-3 years of customer service experience, preferably in a retail, luxury goods, or creative or design environment
  • Demonstrated ability to handle escalated or complex customer issues with poise and professionalism
  • Strong listening, written and verbal communication skills in English
  • Proficiency with Microsoft Office Suite and/or Google Workspace; experience with Zoho or similar CRM or ERP platforms a plus
  • Ability to work in a fast-paced, multi-channel environment while maintaining attention to detail

Preferred Qualifications
  • Prior experience in a senior customer service role
  • Background in luxury retail, home décor, interior design, or a related field
  • Familiarity with e-commerce platforms and online order management
  • Bilingual (English/Spanish) a plus

Important Job Details:
  • This ON-SITE position's work location is 2050 Postal Way, Dallas, TX 75212.
  • Typical work schedule is M - F, 8 to 5, but we offer some flexiblity with regular work schedules.
  • The hiring pay range for this non-exempt role is $20.00 to $23.00 per hour, with final pay depending on experience and qualifications.

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