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Pcce Engineer Jobs (NOW HIRING)

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

krg technology inc

Telecom Engineer

Columbus, GA · On-site

Candidate must have experience in a call center environment to include the following : a. UCCE, UCCX or PCCE experience b. CVP scripting experience c. Cisco Call Manager d. Cisco Unity Additional ...

Threadneedle group

Contact Center Engineer

Minneapolis, MN · On-site

$120K - $147K/yr

Contact Center Engineer is responsible for the design, implementation, integration, and continual ... Strong hands‑on experience with Cisco UCCE and/or PCCE environments. * Experience with Cisco ...

New

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

Technical experience maintaining Cisco (UCCE/PCCE) Contact Center Enterprise system applications ... Experience engineering and maintaining large Call Center software suites (i.e. Calabrio, 2Ring ...

Threadneedle group

$120K - $147K/yr

Contact Center Engineer is responsible for the design, implementation, integration, and continual ... Strong hands‑on experience with Cisco UCCE and/or PCCE environments. * Experience with Cisco ...

New

Presidio

Sr. Contact Center Engineer

$107K - $146K/yr

Support migrations from Cisco UCCE/PCCE and other legacy platforms to Webex Contact Center ... Mentor engineers, lead design reviews, and set internal standards for CCaaS and AI-driven delivery ...

Presidio, Inc

$77K - $105K/yr

Support migrations from Cisco UCCE/PCCE and other legacy platforms to Webex Contact Center. * Serve ... Mentor engineers, lead design reviews, and set internal standards for CCaaS and AI-driven delivery ...

Presidio

Engineer, Managed Services Contact Center

The Role The Engineer, Managed Services Contact Center is a position that supports the Contact ... Cisco ICM/UCCE/PCCE * Cisco CVP * Cisco IPIVR * eGain EIM/WIM * VXML Gateway configuration * H323 ...

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How much do pcce engineer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for pcce engineer in the United States is $48.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.22 and $58.89 per hour, depending on experience, location, and employer.

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Infographic showing various Pcce Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $100,702 per year, or $48.4 per hour.

Genesys Contact Center Engineer

Washington, DC • On-site

Systems Integration, Inc.
See more jobs at Systems Integration, Inc.external

$58.25 - $78/hr

Contractor

Re-posted 25 days ago

Job description

We are seeking a Part-time Genesys Contact Center Engineer to support the configuration, maintenance, and optimization of Genesys Cloud Contact Center solutions. This role is ideal for a self-motivated professional with hands-on experience in Genesys Cloud and a strong understanding of contact center technologies. The contractor will work remotely and independently, collaborating with internal teams or clients to deliver high-quality solutions.
Responsibilities and Duties
  • Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email).
  • Perform troubleshooting, updates, and patching of Genesys Cloud environments.
  • Collaborate with cross-functional teams to ensure seamless integration and performance.
  • Provide support for Packaged Contact Center Enterprise (PCCE) environments.
  • Monitor system performance and implement optimizations for high availability.
  • Develop and maintain documentation for configurations and procedures.
  • Train internal teams or clients on Genesys Cloud usage and best practices.
  • Stay current with Genesys Cloud updates, features, and industry trends.
  • Negotiate and fulfill contract terms with clients.
  • Manage own business operations including invoices and taxes.
  • Market services and maintain client relationships.
  • Ensure compliance with relevant laws and industry standards.
  • Resolve issues related to service delivery independently.

Job Requirements:
  • Genesys Cloud Certification (required).
  • Minimum 2 years of hands-on experience with Genesys Cloud.
  • NICE CXONE experience preferred.
  • 4+ years of experience in cloud contact center environments.
  • Strong understanding of voice/UC technologies and PCCE support.
  • Bachelor's degree in IT, Computer Science, or equivalent experience.
  • Excellent communication, problem-solving, and documentation skills.
  • Ability to work independently and manage multiple projects.
  • Strong Customer Service skills
  • Strong Troubleshooting Capabilities
  • Proven Computer Networking skills
  • Microsoft Server 2003/2008/2012
  • Microsoft Exchange
  • Active Directory
  • Hardware and software installation
  • Ability to handle and prioritize tasks each day.
  • Fully remote.
  • Flexible hours based on project needs.
  • Reports directly to VP IT

Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

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