Job Summary:
IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business specializing in providing innovative solutions and world-class services to Federal Government clients. The PC Technician will provide technical, operational, and training support for PC desktop hardware and software, primarily serving the Army Corps of Engineers' Revolutionary Information Technology Services program.
Responsibilities:
โข Install and test output devices, PCโs, and other peripherals, configure the operating system, load shrink-wrap programs, and other application software programs.
โข Troubleshoot output devices, PCโs, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve output device system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.
โข Ensuring printer firmware and CAC software are in compliance, and work instructions are current.
Qualifications:
Required:
โข AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
โข 4+ years of professional, applicable experience
โข Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
โข Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
โข May need to travel
โข Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After-hours support may be required on an infrequent basis
โข Prior experience in the maintenance and repair of printers manufactured by HP, Ricoh, Xerox, and Lexmark. Experience should include the use of vendor proprietary configuration tools, monitoring tools, and coordinating third-party warranty repairs
โข Experience installing and configuring firmware and CAC authentication software on printer devices
โข Experience supporting Windows 10 and MS Office 2013
โข Experience using Remedy or a similar ticketing system
โข Strong analytical and follow-through skills
โข Strong verbal and written communication skills
โข Demonstrated experience writing process documentation
โข Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
โข Ability to work well independently on defined tasks
โข Ability to work well as part of a team
โข Secret Clearance required prior to start
Preferred:
โข Prior USACE/ACE-IT experience
โข Experience working in a DoD environment
โข Experience supporting Office 365
โข Knowledge of PowerShell scripting a plus
โข Experience using SharePoint to organize and store documents
โข Army MOS 25B experience desired
Company:
IronArch Technology is a federal consultancy company. Founded in 2013, the company is headquartered in Mclean, USA, with a team of 51-200 employees. The company is currently Growth Stage.