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Pbx Operator Jobs in Raleigh, NC (NOW HIRING)

Sheraton

Night Auditor

Chapel Hill, NC · On-site

$16 - $18/hr

Thorough knowledge of PBX Operator responsibilities. * Thorough knowledge of "wake up call" procedures. * Thorough knowledge of all emergency procedures and alarm systems to include the fire panel.

Sheraton

Night Auditor

Chapel Hill, NC · On-site

$12.50 - $16.50/hr

... PBX Operator responsibilities. • Thorough knowledge of "wake up call" procedures. • Thorough knowledge of all emergency procedures and alarm systems to include the fire panel. • Handle all ...

Home2 Suites by Hilton

Night Auditor

Raleigh, NC · On-site

$17/hr

Thorough knowledge of PBX Operator responsibilities. * Thorough knowledge of "wake up call" procedures. * Thorough knowledge of all emergency procedures and alarm systems to include the fire panel.

Hampton Inn & Suites

Night Auditor

Chapel Hill, NC · On-site

$16 - $19/hr

Thorough knowledge of PBX Operator responsibilities. * Thorough knowledge of "wake up call" procedures. * Thorough knowledge of all emergency procedures and alarm systems to include the fire panel.

Vulcan Elements

Operator

Durham, NC

$17 - $22.25/hr

As an Operator on the metals team you will be responsible for the safe and reliable execution of high-temperature metallurgical processes within Vulcan's operations. This is a hands-on operational ...

Becton Dickinson

Operator 2-Forklift Operator

Four Oaks, NC · On-site

$15 - $19.75/hr

Adhere to all forklift operation procedures discussed at the forklift operators qualification/certification meeting. Re-Warehousing * Must be able to identify pallet ID tags and document information.

Virlina Turf LLC

Operator (DryJect)

Cary, NC · On-site

$300/day

Operators usually have a schedule that enables flexibility. An example would be someone who has a small lawn care company or gutter cleaning business that can schedule their jobs on days that no jobs ...

Virlina Turf LLC

Operator (DryJect)

Cary, NC · On-site

$300/day

Operators usually have a schedule that enables flexibility. An example would be someone who has a small lawn care company or gutter cleaning business that can schedule their jobs on days that no jobs ...

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Pbx Operator information

See Raleigh, NC salary details

$10

$19

$26

How much do pbx operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for pbx operator in Raleigh, NC is $19.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $21.25 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

How do you become a Pbx operator?

To become a PBX operator, individuals typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required; some employers may prefer candidates with previous experience in call centers or administrative roles.

Is being a Pbx operator a stressful job?

Being a PBX operator can be moderately stressful due to the need to handle multiple calls efficiently and maintain clear communication. The job often requires attention to detail, good customer service skills, and the ability to work in a fast-paced environment, but it generally involves routine tasks with predictable schedules. Stress levels vary depending on the work environment and call volume.
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Raleigh, NC as of September 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,429 per year, or $19.4 per hour.

Telephone(PBX) Operator

Raleigh, NC • On-site

Concord Hospitality
Hospitality Services • 5 - 10K employees
Learn more about Concord Hospitalityexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Key responsibilities

  • Provides guest information, directions, and local area details over the phone and in person.

  • Handles guest check-in, check-out, reservations, and room blocking procedures.

  • Responds to guest inquiries, complaints, and emergency procedures in a professional manner.

Concord Hospitality rating

7.3

Company rating: 7.3 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

Job description

Description
  • MUST BE AVAILABLE TO WORK 3:00pm-11:00pm shifts

    • As a Phone Operator, you will:
    Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation. Be able to accurately give directions and information regarding the immediate and metro area. Reads logbook(s) and memos daily. Keeps up to date on in-house groups and functions. "Posts up" demonstrating a readiness to help. Follows security procedures regarding room keys, masters, etc. Each associate will be required to follow the rules as found in the Marriott/Concord Hospitality Associate Handbook. Assists in pre-registration and blocking of reservations when necessary. Have thorough knowledge of hotel credit and check cashing policies and procedures. Handles guest check-in and check-outs in a courteous and professional manner. Have knowledge of reservations and procedures take same day reservations. Know the cancellation procedures and walk procedures. Promotes guest-related programs (Marriott Rewards, Comment Cards, etc.). Maintains neatness and order in the work area. Handles multiple tasks during peak times. Demonstrates thorough knowledge of emergency procedures. Possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control. Is open to a flexible schedule. Offers the hotel guests the best possible service through courteous and proper phone answering procedures. Understands various payment options and procedures of Room Service. Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner. Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc. Take Room Service Orders as outlined in the New Hire Guide. Able to operate and explain TDD operation for guests; always has equipment ready to receive TTY calls. Prepare wake-up call sheets; records the guests name and room number under the requested time; repeats information to the guest to ensure proper handling of wake-up.
  • Handles mail and messages per outlined procedures.
    • Attends all scheduled department meetings.
    Benefits of Working for Concord Hospitality
    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
    Why Concord?
    Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
    "We Are Concord! "We support diversity and inclusion through our mission to be a "Great Place to Work for All.
    Qualifications
    WILLING TO TRAIN
    Behaviors
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
    • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
    Motivations
    • Preferred
      Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
    • Preferred
      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    • Preferred
      Goal Completion: Inspired to perform well by the completion of tasks
    • Preferred
      Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
    Experience
    • Preferred
      WILLING TO TRAIN
    Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    What Concord Hospitality employees say

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