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Pbx Manager Jobs in Reno, NV (NOW HIRING)

J&J Ventures

PBX Operator/Dispatch

Reno, NV · On-site

$17/hr

Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager * Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and ...

CoralTree Hospitality

PBX Operator

Olympic Valley, CA

$25/hr

The PBX Operator is responsible for providing exceptional telephone and communication services to ... The ideal candidate is personable, calm under pressure, highly organized, and able to manage ...

Everline Resort & Spa

PBX Operator

CA · On-site

$25/hr

The PBX Operator is responsible for providing exceptional telephone and communication services to ... The ideal candidate is personable, calm under pressure, highly organized, and able to manage ...

Meruelo Group

Call Center Manager

Reno, NV · On-site

SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...

All JobsPbx JobsPbx Manager JobsPbx Manager Jobs in Reno, NV

Pbx Manager information

See Reno, NV salary details

$20K

$57.2K

$122K

How much do pbx manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for pbx manager in Reno, NV is $57,230.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,689.00 and $72,697.00 per year, depending on experience, location, and employer.

What is a PBX manager?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.

What are the key skills and qualifications needed to thrive as a PBX manager?

To thrive as a PBX Manager, you need a solid understanding of telecommunications systems, network infrastructure, and experience with PBX phone systems, often supported by relevant certifications or a degree in information technology. Familiarity with PBX platforms (like Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in managing system issues and coordinating with staff and vendors. These skills are vital to ensure reliable business communications, minimize downtime, and maintain seamless operations.

What are some common challenges PBX managers face when maintaining and upgrading telecommunication systems?

PBX Managers often encounter challenges such as ensuring minimal downtime during system upgrades or maintenance, integrating new communication technologies with legacy systems, and maintaining robust security against cyber threats. Coordinating with IT teams, vendors, and end-users to manage expectations and provide training on new features is also a key part of the role. Staying updated with the latest telephony trends and compliance requirements is essential for long-term system efficiency and reliability.

What is the difference between Pbx Manager vs Network Administrator?

AspectPbx ManagerNetwork Administrator
Primary FocusManaging PBX systems, call routing, and telephony infrastructureManaging computer networks, servers, and data communication
Required CertificationsTelephony or VoIP certifications, such as Cisco CCNA VoiceNetwork certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecom rooms, data centers, office environmentsServer rooms, data centers, office networks
Industry UsageTelecommunications, large enterprises with extensive phone systemsIT departments across various industries

The Pbx Manager primarily oversees telephony systems and call management, while the Network Administrator handles overall network infrastructure. Both roles require technical certifications and work in similar environments, but their focus areas differ significantly within the IT and communications sectors.

What job categories do people searching Pbx Manager jobs in Reno, NV look for?

The top searched job categories for Pbx Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for Pbx Manager jobs?

Cities near Reno, NV with the most Pbx Manager job openings:

Pbx Manager jobs near you
Infographic showing various Pbx Manager job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $57,230 per year, or $27.5 per hour.

PBX Operator/Dispatch

J&J Ventures

Reno, NV • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Description
Golden Route Operations has been the lead Slot Route Company to partner with in Nevada. GRO provides our employees with a supportive and dynamic work environment where innovation, collaboration, and integrity drive our success. Together we aim to deliver exceptional service and exceed the expectations of our clients and customers. We provide eligible employees with a comprehensive benefits package including health, dental and vision insurance, life and disability insurance, paid time off, and a 401(k) retirement plan.
Summary:
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.
Essential Functions and Responsibilities:
  • Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
  • Maintain route status in the designated tracking system.
  • Answers all phone calls in a professional and courteous manner.
  • Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
  • Refer all unresolved challenges/issues to immediate Supervisor.
  • Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
  • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
  • Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
  • Perform other duties as assigned.

Qualifications:
  • Previous experience in a high-volume call center preferred.
  • Pleasant personality, team-oriented and enjoys working with and assisting people.
  • Familiar with and knowledgeable of the area road system preferred.
  • Proven experience providing high level of guest service.
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Strong computer skills.
  • At least 21 years of age.
  • High school diploma or equivalent preferred.
  • Ability to apply common sense reasoning to variety of situations.
  • Ability to functionally communicate occupational-based English, both written and verbal.
  • Obtain and maintain all work cards as required by the company.
  • Verify right to work in the United States.

Work Cards:
  • NV Gaming

Physical Requirements:
  • Occasionally push/pull up to 15 lbs
  • Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
  • Occasionally squat kneel, sit, reach, bend, twist.
  • Frequently sit and work at a desk or computer.
  • Occasionally standing or walking.
  • Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:
  • Indoor
  • Smoky and noisy

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