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Pbm Implementation Jobs in Boston, MA (NOW HIRING)

SmithRx

Business Systems Analyst

Boston, MA · On-site +1

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... to implement approved ticket requests. * Oversee and troubleshoot integrations between Salesforce ...

SmithRx

Senior Staff Software Engineer, Platform

Boston, MA · On-site +1

$133K - $175K/yr

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by ... Demonstrated experience designing and implementing scalable APIs; a solid understanding of design ...

Point32health

Clinical Utilization Management Pharmacist

Canton, MA

$125K - $149K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... or implementation of new programs Performs other roles/duties and projects as assigned by the ... preferably PBM and/or managed care setting Expert knowledge of the principles and practices of ...

Point32Health

Clinical Utilization Management Pharmacist

Canton, MA · On-site

$125K - $149K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... implementation of new programs • Performs other roles/duties and projects as assigned by the ... PBM and/or managed care setting • Expert knowledge of the principles and practices of ...

Point32Health

Clinical Utilization Management Pharmacist

Canton, MA · On-site

$125K - $149K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... implementation of new programs • Performs other roles/duties and projects as assigned by the ... PBM and/or managed care setting • Expert knowledge of the principles and practices of ...

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All JobsPbm Implementation JobsPbm Implementation Jobs in Boston, MA

Pbm Implementation information

See Boston, MA salary details

$15

$37

$78

How much do pbm implementation jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for pbm implementation in Boston, MA is $37.03, according to ZipRecruiter salary data. Most workers in this role earn between $27.40 and $37.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a PBM Implementation specialist?

To thrive as a PBM Implementation Specialist, you need a solid understanding of pharmacy benefit management, project management skills, and familiarity with healthcare regulations, often supported by a relevant bachelor’s degree. Experience with PBM software platforms, data integration tools, and possibly certifications like PMP are highly valued. Outstanding problem-solving, attention to detail, and strong communication skills set top performers apart in this role. These skills are essential for ensuring seamless implementation of PBM solutions, minimizing errors, and maintaining compliance in a complex, regulated environment.

What is a PBM Implementation specialist?

A PBM Implementation specialist is a professional who manages and oversees the process of integrating pharmacy benefit management (PBM) services for clients, such as health plans or employers. Their role involves coordinating system setups, benefit configurations, and data transfers to ensure accurate and efficient delivery of prescription drug benefits. They work closely with internal teams and clients to understand requirements, resolve issues, and ensure a smooth transition to PBM services. Strong communication, project management, and technical skills are essential in this role.

What are some common challenges faced during PBM implementation projects, and how can they be addressed?

One of the main challenges in PBM (Pharmacy Benefit Management) implementation is coordinating between multiple stakeholders, such as clients, vendors, and internal IT teams, to ensure accurate data integration and system configuration. This role often requires managing tight deadlines and rapidly resolving issues that arise during system testing and member migration. To address these challenges, strong project management skills, clear communication, and a proactive approach to identifying potential risks are essential. Collaboration with cross-functional teams and maintaining detailed documentation can also help ensure a smooth implementation process.

What is the difference between Pbm Implementation vs Pbm Analyst?

AspectPbm ImplementationPbm Analyst
CredentialsRelevant certifications, technical skillsSame certifications, analytical skills
Work EnvironmentProject-based, cross-functional teamsData analysis, reporting focus
Industry UsageHealthcare, pharmacy benefit managementHealthcare, insurance, benefits analysis
Primary FocusImplementing PBM systems and processesAnalyzing data, generating insights

While both roles require similar credentials and operate within the healthcare and PBM industry, Pbm Implementation focuses on deploying and configuring PBM systems, whereas Pbm Analysts analyze data to optimize benefits and costs. The implementation role is more project-oriented, while analysts focus on data insights.

What are popular job titles related to Pbm Implementation jobs in Boston, MA?

For Pbm Implementation jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Pbm Implementation jobs in Boston, MA look for?

The top searched job categories for Pbm Implementation jobs in Boston, MA are:

What cities near Boston, MA are hiring for Pbm Implementation jobs?

Cities near Boston, MA with the most Pbm Implementation job openings:

Pbm Implementation jobs near you

Business Systems Analyst

SmithRx

Boston, MA • On-site, Remote

Full-time

Posted 23 days ago

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
  • Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
  • Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

The Business Systems Analyst (BSA) will serve as the operational anchor and triage resource for the Business Systems team. This individual is responsible for establishing, scaling, and managing the Jira intake queue for business system enhancements and support tickets coming from Sales, Marketing, Revenue Operations, Account Management, Customer Support, and Product/Engineering.

The ideal candidate has sharp systems-thinking abilities, SaaS tools experience, strong Salesforce administration skills, and a proven track record of triaging incoming requests, analyzing technical feasibility, defining clear acceptance criteria, and prioritizing work in an active fast-moving and agile environment.

What you will do:

  • Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
  • Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
  • Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
  • Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
  • Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects.
  • Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
  • Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
  • Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

What you will bring to SmithRx:

  • Bachelor's degree or equivalent experience
  • 4+ years of relevant experience
  • 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
  • Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
  • Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
  • Ability to create reports and dashboards to support business decision-making.
  • Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
  • The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
  • Excellent communication skills and experience collaborating with cross-functional teams.

What SmithRx Offers You:

  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Discretionary Paid Time Off
  • Paid Company Holidays
  • Wellness Benefits
  • Commuter Benefits
  • Paid Parental Leave benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Location: U.S. Remote

Zone A includes the following locations:

  • San Francisco Bay Area - California
  • Metro New York City - Connecticut, New Jersey, New York and Pennsylvania
Zone A Pay Range
$112,200—$132,000 USD

Zone B includes the following locations:

  • California - outside of San Francisco Bay Area
  • Metro Denver / Boulder - Colorado
  • Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
  • Metro Boston / Cambridge - Massachusetts and New Hampshire
  • Metro Austin - Texas
  • Metro Seattle - Washington
Zone B Pay Range
$102,900—$121,000 USD

Zone C includes all other locations not listed above, including:

  • Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
  • Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range
$93,500—$110,000 USD

Compensation & Benefits

  • Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
  • Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.