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Payments Support Jobs in Alaska (NOW HIRING)

Vitus Energy LLC

IT Support Specialist I

Anchorage, AK · On-site

Provide basic troubleshooting and escalation support for fuel-site, point-of-sale, payment-terminal, and communications systems. Security and Documentation * Follow company cybersecurity, acceptable ...

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Payments Support information

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

What job categories do people searching Payments Support jobs in Alaska look for?

The top searched job categories for Payments Support jobs in Alaska are:

What cities in Alaska are hiring for Payments Support jobs?

Cities in Alaska with the most Payments Support job openings:

Payments Support jobs near you
Infographic showing various Payments Support job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

IT Support Specialist I

Vitus Energy LLC

Anchorage, AK • On-site

Full-time

Posted 12 days ago

Job description

Description
Position Summary
Vitus Energy / Alaska Fuel Holdings is seeking an IT Support Specialist I to provide day-to-day technical support for employees, offices, remote Alaska locations, and company vessels. This is an entry-level to early-career position working under the direction of the Systems Manager. The successful candidate will serve as the first point of contact for common IT problems, prepare and deploy computers and mobile devices, maintain accurate equipment and support records, and assist with the operation of the company's Microsoft Office 365, network, communications, and business systems.
This position is ideal for someone with strong troubleshooting skills who wants hands-on experience across a broad IT environment. Training and guidance will be provided for company-specific systems.
Primary Responsibilities
User Support
  • Respond to and document employee support requests through the company's ManageEngine ServiceDesk system.
  • Troubleshoot Windows, Microsoft 365, Outlook, Teams, printers, scanners, shared drives, and common application issues.
  • Escalate server, network, security, and business-critical issues when appropriate.

Computer and Account Administration
  • Configure, deploy, replace, and retire Windows workstations and laptops.
  • Install approved software, Windows updates, drivers, and security tools.
  • Assist with Microsoft 365, Active Directory, email, shared mailbox, distribution group, and user account administration.

Network and Infrastructure Support
  • Perform basic troubleshooting of wired and wireless networks, switches, access points, internet connections, and cabling.
  • Assist with Sophos firewall, Peplink router, Starlink, VPN, and remote-site connectivity issues under the direction of the Systems Administrator.
  • Document network connections, device assignments, equipment locations, and configuration changes.

Business Systems Support
  • Provide basic support for QuickBooks Enterprise, Remote Desktop, Dropbox, Adobe Acrobat, and other approved business applications.
  • Assist users with access to file shares and company data while following established security-group and permission procedures.
  • Provide basic troubleshooting and escalation support for fuel-site, point-of-sale, payment-terminal, and communications systems.

Security and Documentation
  • Follow company cybersecurity, acceptable-use, access-control, and data-protection policies.
  • Help identify phishing messages, suspicious activity, malware warnings, and unauthorized software.
  • Assist with endpoint-security alerts, software updates, password resets, and account-access issues..

Minimum Qualifications
  • High school diploma or equivalent.
  • At least one to three years of technical-support, help-desk, computer-repair, or related experience; relevant education or certifications may substitute for experience.
  • Working knowledge of Windows 11 and Microsoft 365 applications.
  • Basic understanding of computer hardware, printers, networking, Wi-Fi, IP addressing, and user accounts.
  • Strong customer-service and communication skills.
  • Ability to lift and carry computers, UPS units, monitors, and other equipment weighing up to approximately 50 pounds.
  • Valid driver's license and ability to travel locally between company facilities.
  • Ability to pass any employment, security, or background screening required for access to company systems and facilities.

Preferred Qualifications
  • Associate Degree or above in an IT related field.
  • CompTIA A+, Network+, Microsoft, or similar entry-level certification.
  • Experience with Active Directory, Microsoft 365 administration, Group Policy, or Entra ID.
  • Experience with ManageEngine ServiceDesk or another ticketing and endpoint-management platform.

Work Environment
This is primarily an on-site position based in Anchorage, Alaska. Work includes office-based support, equipment staging, and occasional visits to warehouses, fuel facilities, docks, or vessels. Some troubleshooting may involve noisy, cold, outdoor, industrial, or confined work areas.
Occasional after-hours, and weekend, assistance may be required for urgent operational issues, planned maintenance, employee onboarding, or equipment replacement. Travel to remote Alaska locations may occasionally be available or required depending on operational needs and the employee's experience.
Career Development
This position is intended to develop into an IT Support Specialist II, Network Support Specialist, or Junior Systems Administrator role as the employee gains experience with the company's infrastructure and demonstrates the ability to manage more advanced assignments independently.
Physical Demand/Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, talk and hear. The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Visual Acuity: must be adequate to perform all required tasks in a safe manner.
The noise level in the work environment is usually quiet to moderate but may be loud on occasion. Work is usually done in an office setting and sometimes at a client facility or job site. Work may require occasional weekend and/or evening work. The employee is occasionally exposed to moving mechanical parts, vehicles and equipment.
The employee must be able to physically travel by air within the State of Alaska.
Disclaimer:
The above job description covers the principal duties and responsibilities of the job. The description shall not however, be construed as a complete job listing of all duties, which may be required from day-to-day.

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