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Payment Fraud Operation Manager Jobs (NOW HIRING)

Collectorsuniverse

Head of Fraud Operations

Santa Ana, CA · On-site +1

$139K - $200K/yr

The Head of Fraud Operations runs the operational engine of fraud prevention across Collectors ... management, and manual review at scale. * Strong command of fraud typologies in payments and ...

Kraken International

Demonstrated experience managing both strategic fraud/payments programs and front-line, high-volume analyst operations * Proven track record with Card, Third-Party, and Peer-to-Peer payment fraud ...

Worthland

Lead Risk Manager, Payment Fraud

Boston, MA · Hybrid

$150K - $180K/yr

Lead Risk Manager, Payment Fraud Toronto Onsite | Full-Time | Hybrid after onboarding | Reports to CEO | LMIA / PNP sponsorship available About the Client Our client is one of Canada's fastest ...

Worthland

Lead Risk Manager, Payment Fraud

New York, NY · Hybrid

$150K - $180K/yr

Lead Risk Manager, Payment Fraud Toronto Onsite | Full-Time | Hybrid after onboarding | Reports to CEO | LMIA / PNP sponsorship available About the Client Our client is one of Canada's fastest ...

UMB Financial

Fraud Prevention Analyst

Kansas City, MO · Hybrid

$59K - $86K/yr

... Operations to protect UMB and clients against multi-channel payment fraud loss or loss due to ... Ability to manage time and meet deadlines - works under limited supervision. * Ability to work ...

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Payment Fraud Operation Manager information

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$31.5K

$73.7K

$135.5K

How much do payment fraud operation manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for payment fraud operation manager in the United States is $73,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What does a Payment Fraud Operation Manager do?

A Payment Fraud Operation Manager oversees the detection, investigation, and prevention of fraudulent payment activities within an organization. They develop and implement strategies to identify suspicious transactions, manage a team responsible for monitoring fraud, and collaborate with other departments to minimize financial losses. Additionally, they stay updated on the latest fraud trends and ensure compliance with relevant regulations to protect both the company and its customers.

What are the key skills and qualifications needed to thrive as a Payment Fraud Operation Manager?

To thrive as a Payment Fraud Operation Manager, you need expertise in fraud detection, risk analysis, and payment processing, typically supported by a bachelor’s degree in finance, business, or a related field. Familiarity with fraud monitoring systems, data analytics tools, and relevant certifications like CFE (Certified Fraud Examiner) are highly valued. Strong leadership, problem-solving, and communication skills help manage teams and coordinate investigations effectively. These skills ensure the organization can proactively identify, mitigate, and respond to payment fraud, minimizing financial losses and maintaining customer trust.

What are some common challenges faced by Payment Fraud Operation Managers, and how can they effectively address them?

Payment Fraud Operation Managers often deal with rapidly evolving fraud tactics and the pressure to minimize financial losses while ensuring a seamless customer experience. Staying ahead of new fraud schemes requires continuous learning, investment in advanced detection technologies, and cross-functional collaboration with IT, compliance, and customer service teams. Effective managers also prioritize staff training and regularly review fraud policies to adapt to emerging threats, fostering a proactive and resilient operational environment.

What are popular job titles related to Payment Fraud Operation Manager jobs?

For Payment Fraud Operation Manager jobs, the most frequently searched job titles are:

Sr Manager, Fraud Operations, Investigations, & Grey Markets

San Diego, CA

PlayStation Global
Manufacturing • 1 - 5K employees
Learn more about PlayStation Globalexternal

Full-time

Posted 13 days ago

Job description

Senior Manager, Fraud Operations, Investigations & Grey Markets

San Diego, CA  or San Mateo, CA

Role Overview

As the Senior Manager, Fraud Operations, Investigations & Grey Markets, you will lead a global team responsible for fraud investigations, operational risk mitigation, and grey market enforcement across the PlayStation ecosystem. You will drive operational excellence, develop investigative capabilities, and partner across Fraud Strategy, Data Science, Product, Commerce, Customer Experience, Legal, and Trust & Safety to identify emerging threats and implement scalable controls.

This role requires a strategic leader who can balance operational effectiveness, customer experience, and business growth while building high-performing teams and programs. You will oversee complex investigations, establish operational frameworks, and develop proactive strategies to combat fraud abuse, account compromise, reseller abuse, entitlement exploitation, and grey market activity.

What You'll Be Doing
  • Lead and develop a global team responsible for fraud and abuse monitoring, investigations, and grey market enforcement across the PlayStation ecosystem.
  • Oversee fraud and abuse detection, monitoring, and investigative programs to identify and mitigate account compromise, payment fraud, entitlement abuse, reseller activity, and other emerging threats.
  • Own chargeback operations and dispute management strategies, partnering with Payments, Data Science, and external partners to optimize recovery rates, reduce fraud losses, and improve customer outcomes.
  • Drive PlayStation's grey market strategy by identifying unauthorized reseller activity, promotional abuse, and marketplace manipulation, while implementing effective mitigation and enforcement actions.
  • Partner with cross-functional teams to develop scalable fraud and abuse prevention strategies and operational controls.
  • Translate operational insights and investigative findings into policies, automation opportunities, and product enhancements that reduce risk while preserving customer experience.
  • Establish and manage operational KPIs, service levels, and quality standards to drive team performance, operational excellence, and measurable business impact.
  • Provide executive reporting on fraud trends, emerging risks, operational performance, and strategic initiatives.
  • Lead workforce planning, process improvement, and capability development to ensure the organization can effectively address evolving fraud threats at scale.
What We're Looking For
  • 12+ years of experience in fraud operations, investigations, trust & safety, chargeback operations, or a related field.
  • 5+ years of people leadership experience.
  • Proven experience building and scaling fraud operations, investigations, chargeback management, and risk programs in a digital commerce, marketplace, fintech, gaming, or technology environment.
  • Deep understanding of fraud typologies, account security, payment fraud, chargeback and dispute management, digital commerce abuse, and grey market activity.
  • Demonstrated success leading cross-functional initiatives and influencing stakeholders across partner teams.
  • Strong analytical, operational, and strategic problem-solving skills, with the ability to translate data and insights into business outcomes.
  • Exceptional communication and executive presentation skills.
  • Bachelor's degree or equivalent experience in Business, Finance, Economics, Computer Science, or a related field.
Preferred Skills
  • Experience in gaming, digital entertainment, eCommerce, or subscription-based businesses.
  • Experience leading global teams and driving operational transformation through automation and technology.
  • Japanese language skills
 

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