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Payment Fraud Manager Jobs (NOW HIRING)

HEB

Fraud Analysis Manager

San Antonio, TX · On-site

$89K/yr

In this role, you'll manage a team of fraud analysts working account takeovers, payment fraud, and refund abuse, while identifying the trends and patterns that connect individual cases to broader ...

HEB

Fraud Analysis Manager

San Antonio, TX · Hybrid

In this role, you'll manage a team of fraud analysts working account takeovers, payment fraud, and refund abuse, while identifying the trends and patterns that connect individual cases to broader ...

Hanover Community Bank

Fraud Manager

Hauppauge, NY · On-site

$94K - $116K/yr

Hanover Bank is looking for a full-time Fraud Manager to join our team. The Fraud Officer is ... Monitor and analyze all real-time payment channels for high-risk payment transactions and Online ...

Hanover Community Bank

Fraud Manager

Hauppauge, NY · On-site

$94K - $116K/yr

Hanover Bank is looking for a full-time Fraud Manager to join our team. The Fraud Officer is ... Monitor and analyze all real-time payment channels for high-risk payment transactions and Online ...

Winston Staffing Services

Be Seen First

Fraud Manager

Hauppauge, NY · On-site

$95K - $115K/yr

Fraud Manager Location: Hauppauge, NY Employment Type: Full-Time- Direct Hire About the Opportunity ... Payment Channel Monitoring: Continuously monitor real-time payment channels and online account ...

Winston Staffing

Fraud Manager

Hauppauge, NY · On-site

Fraud Manager Location: Hauppauge, NY Employment Type: Full-Time- Direct Hire About the Opportunity ... Payment Channel Monitoring: Continuously monitor real-time payment channels and online account ...

Hanover Bank

Fraud Manager

Hauppauge, NY · On-site

$94K/yr

... payment channels for high-risk payment transactions and Online Account opening decisions. • ... and keep management informed of ongoing risk or fraud-related activities. • Create fraud ...

Jdgroupnam

E-Commerce Fraud Manager

Indianapolis, IN · On-site

Analyzes both internal and external payment/fraud performance on a daily, weekly and monthly basis ... The candidate must have prior management experience of at least two direct reports. Required ...

Worthland

Lead Risk Manager, Payment Fraud

Boston, MA · Hybrid

$150K - $180K/yr

Lead Risk Manager, Payment Fraud Toronto Onsite | Full-Time | Hybrid after onboarding | Reports to CEO | LMIA / PNP sponsorship available About the Client Our client is one of Canada's fastest ...

Weave

Fraud Analyst

Lehi, UT · On-site

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented Fraud Analyst to be the cornerstone of our fraud management program. In this role, you will play a critical part in ...

Worthland

Lead Risk Manager, Payment Fraud

New York, NY · Hybrid

$150K - $180K/yr

Lead Risk Manager, Payment Fraud Toronto Onsite | Full-Time | Hybrid after onboarding | Reports to CEO | LMIA / PNP sponsorship available About the Client Our client is one of Canada's fastest ...

Finish Line

E-Commerce Fraud Manager

Indianapolis, IN · On-site

The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce ... Analyzes both internal and external payment/fraud performance on a daily, weekly and monthly basis ...

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Fraud Analysis Manager

San Antonio, TX • On-site

HEB
Retail • 10K+ employees
Learn more about HEBexternal

$89K/yr

Full-time

Posted 10 days ago

Key responsibilities

  • Lead a team of fraud analysts responsible for investigating online fraud cases, including account takeovers, payment fraud, and refund abuse

  • Oversee daily fraud detection workflows, case management, and resolution processes to ensure timely and accurate investigations

  • Monitor fraud trends, escalate emerging threats, and collaborate with cross-functional teams and external vendors to improve fraud detection tools and rules

Job description

Responsibilities
Role Summary
As the Fraud Manager, you will lead H-E-B's Fraud team, owning the day-to-day investigation, detection, and resolution of suspected fraudulent transactions across the business. In this role, you'll manage a team of fraud analysts working account takeovers, payment fraud, and refund abuse, while identifying the trends and patterns that connect individual cases to broader fraud activity. You'll be responsible for making sure investigations are timely, accurate, and consistent, and for building the workflows, tools, and documentation that let the team scale. You will also be responsible for working with the Digital Trust team to implement tooling and rules with external vendors, as well as ensure we have programs to deal with different fraud vectors. You will also partner with the in-store Loss Prevention team to ensure we have a strong omnichannel fraud program.
Success in this role requires equal parts people leadership and analytical rigor: you're as comfortable coaching an analyst through a tricky case as you are spotting an emerging fraud pattern in the data or briefing senior leadership on what it means for the business.
What You'll Do
  • Lead a team of fraud analysts responsible for investigating online fraud cases, including account takeovers, payment fraud, and refund abuse
  • Oversee daily fraud detection workflows, case management, and resolution processes to ensure timely and accurate investigations
  • Monitor fraud trends and escalate emerging threats to senior leadership and cross-functional partners
  • Identify opportunities to improve fraud detection rules, workflows, and tools in collaboration with data science and engineering teams
  • Partner with external vendors to ensure we are leveraging the right fraud tooling and creating the right rules
  • Develop and maintain standard operating procedures (SOPs) for fraud investigations and case documentation
  • Partner with Customer Service, Digital Trust, Legal, Loss Prevention and Risk/ Security teams to coordinate fraud response efforts
  • Communicate investigation outcomes and fraud trends to internal stakeholders and support cross-functional initiatives
  • Train and mentor fraud analysts, ensuring adherence to best practices and continuous skill development
  • Conduct quality reviews of investigations and provide coaching to improve accuracy and consistency
  • Establish operational objectives and work plans for the team, delegating assignments and ensuring adherence to budgets, schedules, and performance requirements
  • Exercise supervision over team costs, methods, and staffing, including hiring, firing, and performance/pay reviews

What You'll Bring
  • Bachelor's/Master's degree in a relevant field, and/or at least 5-10 years of equivalent work experience within the fraud space
  • Experience leading successful projects and coaching/mentoring others in a group or team/department
  • Excellent leadership, analytical, and project management skills
  • Strong written and verbal communication
  • CFE (Certified Fraud Examiner) or comparable certification preferred

Requirements
  • 5 days a week in office - San Antonio or Austin; if based in Austin, expected in San Antonio at least once a week (San Antonio Preferred)
  • Occasional travel by car or plane with overnight stays

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