At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
Fiduciary Case Manager (Representative Payee Program) Position Summary The Fiduciary Case Manager is responsible for administering social security benefits on behalf of individuals served by The Arc ...
Fiduciary Case Manager (Representative Payee Program) Position Summary The Fiduciary Case Manager is responsible for administering social security benefits on behalf of individuals served by The Arc ...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 ...
Loan Processor - Support
Boca Raton, FL · On-site
$20.90 - $24.20/hr
In this role, you will help confirm that payment requests, supporting records, and payee details are properly aligned before funds are released. Responsibilities: • Examine incoming payment ...
Quick apply
Loan Processor - Support
Boca Raton, FL · On-site
$20.90 - $24.20/hr
In this role, you will help confirm that payment requests, supporting records, and payee details are properly aligned before funds are released. Responsibilities: • Examine incoming payment ...
Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office * Prepare daily bank deposits for operating and ...
Quick apply
Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office * Prepare daily bank deposits for operating and ...
Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office * Prepare daily bank deposits for operating and ...
Address income payment with residents/responsible party; obtain direct deposit and when rep payee is needed file rep payee with Social Security office * Prepare daily bank deposits for operating and ...
Ensure yearly reporting of all Representative Payee are completed and submitted to Social Security, along with ensuring all LTC Medicaid Eligible Resident receive entitled PNA. * Manage the flow of ...
Quick apply
Ensure yearly reporting of all Representative Payee are completed and submitted to Social Security, along with ensuring all LTC Medicaid Eligible Resident receive entitled PNA. * Manage the flow of ...
Ensure yearly reporting of all Representative Payee are completed and submitted to Social Security, along with ensuring all LTC Medicaid Eligible Resident receive entitled PNA. * Manage the flow of ...
Ensure yearly reporting of all Representative Payee are completed and submitted to Social Security, along with ensuring all LTC Medicaid Eligible Resident receive entitled PNA. * Manage the flow of ...
Client Services Specialist
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Client Services Specialist
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Client Services Specialist
Boca Raton, FL · On-site
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Client Services Specialist
Boca Raton, FL · On-site
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Client Services Specialist
Boca Raton, FL · On-site
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Client Services Specialist
Boca Raton, FL · On-site
$16 - $21.25/hr
Responsible for reviewing agreements, payee schedules, W-9s, ACH, Warehouse and all necessary documentation * Review and store all documentation, correspondence and rate information in a designation ...
Familiarity with representative payee issues, onset arguments, GRID rules, VE hypotheticals, RFC framing, or other hearing-stage strategy * Interest in legal ops / process design / using tech to ...
Familiarity with representative payee issues, onset arguments, GRID rules, VE hypotheticals, RFC framing, or other hearing-stage strategy * Interest in legal ops / process design / using tech to ...
Familiarity with representative payee issues, onset arguments, GRID rules, VE hypotheticals, RFC framing, or other hearing-stage strategy * Interest in legal ops / process design / using tech to ...
Familiarity with representative payee issues, onset arguments, GRID rules, VE hypotheticals, RFC framing, or other hearing-stage strategy * Interest in legal ops / process design / using tech to ...
Financial Specialist
Miami Gardens, FL · On-site
Monitors and issues monthly SSA Organizational Representative Payee check vouchers. * Transmits instructions and/or sensitive information to and from staff members. Answers incoming calls, takes ...
Financial Specialist
Miami Gardens, FL · On-site
Monitors and issues monthly SSA Organizational Representative Payee check vouchers. * Transmits instructions and/or sensitive information to and from staff members. Answers incoming calls, takes ...
Financial Specialist
Miami Gardens, FL · On-site
Monitors and issues monthly SSA Organizational Representative Payee check vouchers. * Transmits instructions and/or sensitive information to and from staff members. Answers incoming calls, takes ...
Financial Specialist
Miami Gardens, FL · On-site
Monitors and issues monthly SSA Organizational Representative Payee check vouchers. * Transmits instructions and/or sensitive information to and from staff members. Answers incoming calls, takes ...
Mortgage Servicing Specialist
Tampa, FL · On-site
Late notices, Credit Reporting, Upload Payee Insurance Code file for vendor, Address payment exceptions (unapplied balances and loans paid ahead), PMI batch posting and PMI Cancellations. * Monitors ...
Mortgage Servicing Specialist
Tampa, FL · On-site
Late notices, Credit Reporting, Upload Payee Insurance Code file for vendor, Address payment exceptions (unapplied balances and loans paid ahead), PMI batch posting and PMI Cancellations. * Monitors ...
Social Services Assistant
Mount Dora, FL · On-site
... payee paperwork as needed. • Social Services Assistant is encouraged to attend extraneous meetings for marketing purposes etc. under the direction of the Administrator and Social Services Director.
Social Services Assistant
Mount Dora, FL · On-site
... payee paperwork as needed. • Social Services Assistant is encouraged to attend extraneous meetings for marketing purposes etc. under the direction of the Administrator and Social Services Director.
... loss payee information. * Monitor all cancellation/non renewal notices to obtain new coverage information from member or agent. Prepare force placed insurance as necessary to protect VyStar ...
... loss payee information. * Monitor all cancellation/non renewal notices to obtain new coverage information from member or agent. Prepare force placed insurance as necessary to protect VyStar ...
... loss payee information. * Monitor all cancellation/non renewal notices to obtain new coverage information from member or agent. Prepare force placed insurance as necessary to protect VyStar ...
... loss payee information. * Monitor all cancellation/non renewal notices to obtain new coverage information from member or agent. Prepare force placed insurance as necessary to protect VyStar ...
Payee information
See Florida salary details
$8.44 - $9.49
7% of jobs
$9.49 - $10.53
7% of jobs
$10.53 - $11.58
0% of jobs
$12.50 is the 25th percentile. Wages below this are outliers.
$11.58 - $12.62
12% of jobs
The median wage is $13.17 / hr.
$12.62 - $13.67
45% of jobs
$14.15 is the 75th percentile. Wages above this are outliers.
$13.67 - $14.71
7% of jobs
$14.71 - $15.76
4% of jobs
$15.76 - $16.80
3% of jobs
$16.80 - $17.85
3% of jobs
$17.85 - $18.89
8% of jobs
$18.89 - $19.94
2% of jobs
$8
$13
$19
How much do payee jobs pay per hour?
What jobs pay 4000 a week without a degree?
What are the key skills and qualifications needed to thrive as a Payee, and why are they important?
How much money does a payee make?
What are Payees?
What is the job of a payee?
What are some common challenges faced by payees when managing multiple client accounts simultaneously?
What is the difference between Payee vs Payor?
| Aspect | Payee | Payor |
|---|---|---|
| Role | Receives payments | Provides payments |
| Work environment | Finance, accounting, or administrative settings | Finance, accounting, or business settings |
| Credentials | May require basic financial literacy | May require financial or managerial credentials |
| Usage in industry | Commonly used in invoicing, billing, and payment processing | Commonly used in budgeting, payroll, and payment authorization |
The main difference between a Payee and a Payor lies in their roles in financial transactions. The Payee is the individual or entity receiving funds, while the Payor is the one making the payment. Both roles are essential in financial processes, with the Payee focusing on receiving and managing funds, and the Payor on initiating and authorizing payments.
What jobs pay $700 a day?

Zelis rating
7.6
Based on 11 frontline employees who took The Breakroom Quiz
155th of 245 rated software companies
Job description
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
Directs overall call center operations, setting strategic direction and driving performance across multiple regions or business units.
Position Overview:
Zelis is seeking an experienced Call Center Director to lead our Payments Optimization contact center operations. This role is responsible for driving performance across a multi-channel environment, including voice, email, and chat, while delivering a high-quality, consistent customer experience.
The Director will oversee all aspects of operations, including staffing, training, quality, and performance management, and will lead both internal teams and BPO partners. This role requires a strategic leader who can improve efficiency, elevate service delivery, and align operations with business objectives.
Success in this role means advancing the service model through AI, automation, and scalable processes, while building a culture of accountability, continuous improvement, and strong team engagement. This position follows a hybrid schedule, with an expectation to work onsite at the Zelis St. Petersburg office two days per week.
What You'll Do:
Strategy & Service Model
- Define and execute a service strategy across all channels.
- Advance the service model through AI, automation, and self-service capabilities.
- Forecast demand and set performance targets to improve customer satisfaction and efficiency.
Operations & Performance
- Oversee daily operations, ensuring SLAs, quality standards, and regulatory requirements are met.
- Optimize staffing, workflows, and resource allocation across channels.
- Track and improve KPIs including service levels, productivity, and customer outcomes.
Team Leadership
- Lead and develop managers and support teams.
- Foster a culture of accountability, engagement, and continuous improvement.
- Oversee training to build capabilities across voice and digital channels.
BPO & Vendor Management
- Manage BPO partner to ensure performance, quality, and cost efficiency.
- Establish clear metrics, governance, and accountability for outsourced operations.
Quality & Customer Experience
- Maintain quality assurance programs across all channels.
- Drive improvements in first contact resolution, response times, and overall experience.
- Use customer insights and data to inform decisions and improvements.
Technology & Innovation
- Oversee contact center technologies including telephony, CRM, and workforce tools.
- Implement AI-driven solutions such as chatbots and intelligent routing.
- Partner with IT to align technology with business needs.
Financial & Cross-Functional Leadership
- Manage budget, forecasting, and cost optimization.
- Partner across teams to align service delivery with broader business objectives.
What You'll Bring to Zelis:
- Bachelor's degree or equivalent experience.
- 15+ years in contact center operations, including 5+ years in leadership.
- Demonstrated experience leading multi-channel operations (voice, email, chat), with exposure to BPO/vendor management.
- Strong leadership and people management capabilities, with a track record of mentoring, developing, and inspiring high-performing teams.
- Proven ability to develop and execute strategic plans, including implementation of AI, automation, or digital service solutions that drive measurable outcomes.
- Deep understanding of contact center operations, including workforce management, performance metrics, and quality assurance.
- Strong analytical and problem-solving skills, with the ability to leverage data to inform decisions and improve performance.
- Excellent communication and interpersonal skills, with the ability to effectively engage stakeholders at all levels of the organization.
- Customer-centric mindset with a passion for delivering exceptional service experiences.
- Ability to operate effectively in a fast-paced, dynamic environment and adapt to evolving priorities.
- Healthcare, insurance, or medical industry experience preferred.
- Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
About Zelis
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Bedminster, NJ, US
Year founded
2016