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Patron Services Representative Jobs (NOW HIRING)

THE OLD GLOBE

Ticket Services Representative

San Diego, CA · On-site

$19.75 - $20.75/hr

The Old Globe seeks Ticket Services Representatives to provide excellent customer service by assisting patrons with ticket and subscription purchases both over the phone and in person at the walk-up ...

AEG

Guest Services Representative

Sioux Falls, SD · On-site

$13 - $16/hr

THE ROLE A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

ASM Global

Guest Services Representative

Sioux Falls, SD

$13.50 - $16.50/hr

THE ROLE A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

ASM Global

Guest Services Representative

Sioux Falls, SD · On-site

$13.50 - $16.50/hr

THE ROLE A Guest Service Representative is responsible for assisting patrons during events in ushering, ticket taking, crowd management and guest services in the Denny Sanford PREMIER Center, Sioux ...

The Flynn

Box Office Agent

Burlington, VT · On-site

$17.68/hr

Represent the Flynn professionally when working at off-site events and ticketing locations. * Provide friendly, professional, and efficient customer service to patrons, donors, members, and guests ...

The Flynn

Box Office Agent

Burlington, VT

Represent the Flynn professionally when working at off-site events and ticketing locations. * Provide friendly, professional, and efficient customer service to patrons, donors, members, and guests ...

ASM Global

Guest Services Representative

Bemidji, MN · On-site

$15/hr

Guest Services Representative Department: Guest Services Reports to: General Manager and Event ... patrons, and vendors regarding amenities, art, policies, procedures and overall operating ...

ASM Global

Guest Services Representative

Highland Heights, KY · On-site

$12.75 - $15.75/hr

... Guest Services department at Truist Arena in Highland Heights, Kentucky. Our business is event ... Greet all patrons to the facility while keeping guests moving at all times. * Ensure all guests ...

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Patron Services Representative information

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$29.5K

$48.3K

$78.5K

How much do patron services representative jobs pay per year?

As of Sep 6, 2026, the average yearly pay for patron services representative in the United States is $48,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a patron services representative?

Patron Services Representatives are customer service professionals who work in venues such as theaters, museums, or concert halls. They assist patrons by answering questions, processing ticket sales, resolving issues, and providing information about events and facilities. Their role is crucial in ensuring visitors have a positive and smooth experience. They may handle phone and in-person inquiries, and often coordinate with other staff to address special needs or concerns. Strong communication and problem-solving skills are essential for this position.

What are the key skills and qualifications needed to thrive as a patron services representative?

To thrive as a Patron Services Representative, you need excellent customer service skills, strong communication abilities, and a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale systems, and CRM platforms is typically required. Attention to detail, patience, and a professional demeanor help you stand out when assisting diverse patrons. These skills ensure smooth front-line operations, positive patron experiences, and the effective resolution of issues in event or cultural venues.

What are some common challenges faced by patron services representatives when handling customer inquiries during peak event times?

Patron Services Representatives often encounter high call volumes and long lines during popular events, which can lead to increased pressure and time-sensitive problem-solving. Balancing efficiency with personalized service is key, as patrons may have urgent ticketing or accessibility needs. Representatives must stay calm, communicate clearly, and work collaboratively with their team to resolve issues promptly while maintaining a positive atmosphere. Adaptability and strong organizational skills are essential to manage multiple tasks and ensure a smooth patron experience during busy periods.

What is the difference between Patron Services Representative vs Ticketing Agent?

AspectPatron Services RepresentativeTicketing Agent
CredentialsCustomer service skills, sometimes basic computer skillsCustomer service skills, basic computer skills, sometimes ticketing software knowledge
Work EnvironmentCustomer-facing, inside venues like theaters, museums, or sports arenasCustomer-facing, primarily at box offices or ticketing counters
Employer & IndustryArts, entertainment, sports, cultural institutionsEntertainment, sports, travel, event venues
Search & Comparison IntentPeople comparing roles in customer service at venuesPeople looking for roles related to ticket sales and customer service

Both roles involve assisting customers and handling inquiries, but Patron Services Representatives often provide broader support within venues, while Ticketing Agents focus specifically on ticket sales and reservations. The roles are similar in skills required and work environment, making them common points of comparison for job seekers in the entertainment and cultural sectors.

More about Patron Services Representative jobs

Who are the top companies hiring for Patron Services Representative jobs?

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What job categories do people searching Patron Services Representative jobs look for?

The top searched job categories for Patron Services Representative jobs are:

Patron Services Representative jobs near you
Infographic showing various Patron Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,284 per year, or $23.2 per hour.

Patron Services Part-Time Center for the Arts

Virginia Tech

Blacksburg, VA • On-site

Full-time, Part-time

Re-posted 25 days ago

Virginia Tech rating

7.8

Company rating: 7.8 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

237th of 631 rated colleges and universities

Job description

Patron Services Part-Time Center for the Arts

Apply now Back to search results Job no: 536949
Work type: Hourly Wage/Part-Time
Senior management: Executive VP & Provost
Department: Center for the Arts at VT
Location: Blacksburg, Virginia
Categories: Communications / Public Relations / Marketing, Other, Performing Arts / Music / Theatre

These are non-student positions that are not available for Virginia Tech students, please refer to the Center for the Arts website for student hiring information: https://artscenter.vt.edu/about/careers.html

Job Description

Part-Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at the Center for the Arts. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills.
Responsibilities may include:
- Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
- Provide assistance to patrons with special accommodation needs.
- Consult departmental managers promptly for efficient and attentive problem resolution.
- Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
- Conduct box office and/or theater opening and closing procedures as directed.
- Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
- Process cash, checks, and credit cards in accordance with departmental and university procedures.
- Maintain confidentiality regarding patron transactions and interactions.
- Assist with patron emergencies and building evacuations as needed.
- Monitor patron movement and displays to minimize risk to persons and property.

Required Qualifications

- Customer service experience.
- Experience working as part of a team.
- Proven record of punctuality.
- Willingness and ability to work evening and weekend hours.
- Strong customer service and communication skills.
- Strong computer skills.

Preferred Qualifications

- Performing arts theater experience.
- Experience using automated ticketing systems.

Pay Band

1

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

$16

Hours per week

10-30

Review Date

7/24/2026, Applications reviewed as received

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Toni Cartee at cartee@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: July 13, 2026
Applications close:

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About Virginia Tech

Sourced by ZipRecruiter

Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

Social media

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