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Patron Services Assistant Jobs in Decatur, GA (NOW HIRING)

The Woodall

Server Assistant

Atlanta, GA · On-site

Your mission is to support our service teams to ensure the guest is fully taken care of and ... minors and intoxicated patrons The Woodall is an equal opportunity employer and does not ...

DeKalb County

Librarian, Principal

Decatur, GA · On-site

$68K - $110K/yr

... assist with complex/problem situations and provide technical expertise; provides progress and ... Provides customer service to library patrons and the public; provides assistance and information ...

DeKalb County

Librarian, Principal

Decatur, GA

$68K - $110K/yr

... assist with complex/problem situations and provide technical expertise; provides progress and ... Provides customer service to library patrons and the public; provides assistance and information ...

Walter's Soul Food

Server

Atlanta, GA · On-site

... service. Servers describe menu items, assist in making food & beverage selections, take and enter ... Helps patrons select food and beverages by presenting menu, suggesting entrees, answering food ...

Dairy Queen

Assistant Manager

Conyers, GA · On-site

Fan Service * Ensure that Fan service in all areas meets or exceeds company standards. * Establish ... Build relationships with return or preferred patrons. Team Member Leadership * Accomplish store ...

Georgia Tech

Student Assistant - Lifeguard

Atlanta, GA · On-site

... patrons in the event of emergency. * Provides emergency care and treatment as required until the arrival of emergency medical services. * Presents professional appearance and attitude at all times ...

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Patron Services Assistant information

What are the key skills and qualifications needed to thrive as a patron services assistant?

To thrive as a Patron Services Assistant, you need strong customer service skills, attention to detail, and familiarity with ticketing or reservation systems, typically supported by a high school diploma or equivalent. Experience with ticketing software (like Tessitura or PatronManager), point-of-sale systems, and basic office applications is often required. Exceptional communication, patience, and problem-solving abilities help you create positive experiences for patrons and address their concerns effectively. These skills ensure smooth operations, satisfied patrons, and a positive reputation for the organization.

What are the most common challenges faced by a patron services assistant, and how can they be managed effectively?

Patron Services Assistants often encounter challenges such as handling high volumes of visitor inquiries, resolving ticketing issues, and managing difficult customer interactions, especially during busy events. Effective communication, patience, and a thorough knowledge of the venue’s operations help manage these situations smoothly. Collaborating closely with team members and supervisors ensures prompt problem-solving and a positive experience for patrons. Ongoing training in customer service and conflict resolution is typically provided to help staff navigate these challenges and maintain a welcoming environment.

What is a patron services assistant?

Patron Services Assistants are frontline staff members who help visitors, customers, or patrons at venues such as theaters, museums, libraries, or event spaces. Their responsibilities typically include greeting guests, providing information, handling ticket sales or reservations, and assisting with seating or directions. They also address customer inquiries or concerns to ensure a positive experience. This role requires strong interpersonal and communication skills, as well as the ability to handle busy or stressful situations professionally.

What is the difference between Patron Services Assistant vs Front Desk Associate?

AspectPatron Services AssistantFront Desk Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseums, theaters, galleries, cultural institutionsHotels, offices, retail stores, healthcare facilities
Employer & IndustryArts, entertainment, cultural sectorsHospitality, retail, corporate sectors
Common Search IntentCustomer service roles in cultural settingsFront desk or reception roles in various industries

Both roles involve customer service and front-line interaction, but Patron Services Assistants typically work in cultural institutions like museums or theaters, focusing on visitor engagement. Front Desk Associates are more common in hospitality and retail settings, handling guest check-ins and inquiries. While their skills overlap, the industry context and specific responsibilities differ.

What are the most commonly searched types of Patron Services jobs in Decatur, GA? The most popular types of Patron Services jobs in Decatur, GA are:
What job categories do people searching Patron Services Assistant jobs in Decatur, GA look for? The top searched job categories for Patron Services Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patron Services Assistant jobs? Cities near Decatur, GA with the most Patron Services Assistant job openings:
Patron Services Assistant jobs near you
Infographic showing various Patron Services Assistant job openings in Decatur, GA as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Restaurant Server

Crestline Hotels and Resorts

Atlanta, GA

Full-time

Re-posted 3 days ago

Crestline Hotels & Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

9th of 108 rated hotels

Job description

Overview:

The Restaurant Server will take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according Hotel specifications, courteously and efficiently. He/she will collect payments and assist in the maintenance of the Restaurant area and equipment.


Potential Career Paths:

F&B Supervisor - F&B Manager - Director of Food and Beverage-Director of Operations - General Manager - VP of Food & Beverage 


Key Duties & Responsibilities:

  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Escort customers to their tables.
  • Garnish and decorate dishes in preparation for serving.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Describe and recommend wines to customers.
  • Provide guests with information about local areas, including giving directions.

Education and Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent.
  • Must have good understanding of the English language and previous guest/customer relations experience. 
  • Certification of previous training in liquor, wine and food service preferred.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
  • Ability to input and access information in the property management system/computers/point of sales system.

 

 

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

What Crestline Hotels & Resorts employees say

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