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Patron Services Assistant Jobs in Decatur, GA (NOW HIRING)

Fulton County

LIBRARIAN I (YOUTH SERVICES)

Atlanta, GA · On-site

$55K/yr

Provides customer service to Library patrons and the public: provides assistance and information ... assist with complex/problem situations and provide technical expertise. Participates in ...

DeKalb County

Library Specialist, Senior

Decatur, GA

$20.45 - $32.93/hr

... assist with complex/problem situations and provide technical expertise; provides progress and ... Provides professional and courteous customer service to Library patrons and the public; greets ...

DeKalb County

Library Specialist, Senior

Decatur, GA · On-site

$20.45 - $32.93/hr

... assist with complex/problem situations and provide technical expertise; provides progress and ... Provides professional and courteous customer service to Library patrons and the public; greets ...

DeKalb County

Librarian, Senior

Decatur, GA · On-site

$57K - $91K/yr

... to assist in managing branch activities. Essential Functions: The following duties are normal for ... Provides customer service to library patrons and the public; provides assistance and information ...

DeKalb County

Librarian, Senior

Decatur, GA

$57K - $91K/yr

... to assist in managing branch activities. Essential Functions: The following duties are normal for ... Provides customer service to library patrons and the public; provides assistance and information ...

UMI

Be Seen First

Server Assistant Food Runner

Atlanta, GA · On-site

$15 - $20/hr

You will take orders and serve food to patrons at the dining establishment. Responsibilities ... Previous experience in customer service, food service, or other related fields * Ability to build ...

UMI

Be Seen First

Server Assistant Food Runner

Atlanta, GA · On-site

$15 - $20/hr

You will take orders and serve food to patrons at the dining establishment. Responsibilities ... Previous experience in customer service, food service, or other related fields * Ability to build ...

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Patron Services Assistant information

What are the key skills and qualifications needed to thrive as a patron services assistant?

To thrive as a Patron Services Assistant, you need strong customer service skills, attention to detail, and familiarity with ticketing or reservation systems, typically supported by a high school diploma or equivalent. Experience with ticketing software (like Tessitura or PatronManager), point-of-sale systems, and basic office applications is often required. Exceptional communication, patience, and problem-solving abilities help you create positive experiences for patrons and address their concerns effectively. These skills ensure smooth operations, satisfied patrons, and a positive reputation for the organization.

What are the most common challenges faced by a patron services assistant, and how can they be managed effectively?

Patron Services Assistants often encounter challenges such as handling high volumes of visitor inquiries, resolving ticketing issues, and managing difficult customer interactions, especially during busy events. Effective communication, patience, and a thorough knowledge of the venue’s operations help manage these situations smoothly. Collaborating closely with team members and supervisors ensures prompt problem-solving and a positive experience for patrons. Ongoing training in customer service and conflict resolution is typically provided to help staff navigate these challenges and maintain a welcoming environment.

What is a patron services assistant?

Patron Services Assistants are frontline staff members who help visitors, customers, or patrons at venues such as theaters, museums, libraries, or event spaces. Their responsibilities typically include greeting guests, providing information, handling ticket sales or reservations, and assisting with seating or directions. They also address customer inquiries or concerns to ensure a positive experience. This role requires strong interpersonal and communication skills, as well as the ability to handle busy or stressful situations professionally.

What is the difference between Patron Services Assistant vs Front Desk Associate?

AspectPatron Services AssistantFront Desk Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseums, theaters, galleries, cultural institutionsHotels, offices, retail stores, healthcare facilities
Employer & IndustryArts, entertainment, cultural sectorsHospitality, retail, corporate sectors
Common Search IntentCustomer service roles in cultural settingsFront desk or reception roles in various industries

Both roles involve customer service and front-line interaction, but Patron Services Assistants typically work in cultural institutions like museums or theaters, focusing on visitor engagement. Front Desk Associates are more common in hospitality and retail settings, handling guest check-ins and inquiries. While their skills overlap, the industry context and specific responsibilities differ.

What are the most commonly searched types of Patron Services jobs in Decatur, GA? The most popular types of Patron Services jobs in Decatur, GA are:
What job categories do people searching Patron Services Assistant jobs in Decatur, GA look for? The top searched job categories for Patron Services Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Patron Services Assistant jobs? Cities near Decatur, GA with the most Patron Services Assistant job openings:
Patron Services Assistant jobs near you
Infographic showing various Patron Services Assistant job openings in Decatur, GA as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Swilley Library Public Services Student Assistant

Mercer University

Atlanta, GA • On-site

$10/hr

Full-time

Re-posted 15 days ago

Mercer University rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

228th of 616 rated colleges and universities

Job description

Application Instructions:
Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.
Job Family:
Student Regular Wage
Department:
Swilley Library
Supervisor:
Zachary Blanke
Job Title:
Swilley Library Public Services Student Assistant
Job Description:
  • Assists students and faculty with basic library tasks, including book searches and logging into library resources from off campus, as trained by the Student Employee Supervisor and Library Assistants. For more in-depth assistance, directs the library user to Research Services, or other sources of library help as appropriate.
  • Helps with technology and software at least to the level of identifying the software that is available on the library computers and basic printer maintenance - paper jams, paper replenishment, and toner installation.
  • Handles circulation including book check-in and out, equipment check-in and out, and processing courier packages delivered.
  • Answers library phones, directs calls, and takes messages.
  • Keeps the library tidy by pushing chairs in, cleaning white boards, and wiping down surfaces and equipment as needed.
  • Maintains a presence in the library during shift, observing for user needs and library operation, as well as user compliance with library rules. Performs hourly patron count.
  • When rules are not followed, makes patron aware of rules and refers further problems to the Student Employee Supervisor and Library Assistants.
  • Keeps book collection and other library materials in an orderly manner using LC Classification system and the library catalog.
  • Performs suitable special and general library projects as assigned by the Student Employee Supervisor and Library Assistants.

Must be a Mercer student in good standing. Must have the ability to work well with the public, the ability to complete tasks accurately, and have excellent communication skills. Knowledge of computers, computer applications (Microsoft Word, Excel, etc.) is essential. Previous library experience is ideal. Nights and weekend availability wanted.
Pay rate: $10.00 per hour
Scheduled Hours:
20
Start Date:
03/31/2026
End Date:
05/1/2027

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