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Patron Services Assistant Jobs in Michigan (NOW HIRING)

Union Joints

Service Assistant

Clarkston, MI

$15.25 - $20.50/hr

Patrons can pop in for house-roasted and brewed pour-over coffee, pastries and juices while others saddle up to the bar for full kitchen service, drinks and margarita sloshies. The main restaurant ...

Union Joints

Service Assistant

Clarkston, MI · On-site

$15.25 - $20.50/hr

Patrons can pop in for house-roasted and brewed pour-over coffee, pastries and juices while others saddle up to the bar for full kitchen service, drinks and margarita sloshies. The main restaurant ...

IC, KJ, & BP Restaurants

Server Assistant

Lansing, MI · On-site

Boston's is a full service restaurant specializing in scratch made pizzas, craft cocktails, and ... Responsible for thanking each and every Guest for the patronage in a sincere manner. Have a working ...

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Patron Services Assistant information

What is a patron services assistant?

Patron Services Assistants are frontline staff members who help visitors, customers, or patrons at venues such as theaters, museums, libraries, or event spaces. Their responsibilities typically include greeting guests, providing information, handling ticket sales or reservations, and assisting with seating or directions. They also address customer inquiries or concerns to ensure a positive experience. This role requires strong interpersonal and communication skills, as well as the ability to handle busy or stressful situations professionally.

What are the key skills and qualifications needed to thrive as a patron services assistant?

To thrive as a Patron Services Assistant, you need strong customer service skills, attention to detail, and familiarity with ticketing or reservation systems, typically supported by a high school diploma or equivalent. Experience with ticketing software (like Tessitura or PatronManager), point-of-sale systems, and basic office applications is often required. Exceptional communication, patience, and problem-solving abilities help you create positive experiences for patrons and address their concerns effectively. These skills ensure smooth operations, satisfied patrons, and a positive reputation for the organization.

What are the most common challenges faced by a patron services assistant, and how can they be managed effectively?

Patron Services Assistants often encounter challenges such as handling high volumes of visitor inquiries, resolving ticketing issues, and managing difficult customer interactions, especially during busy events. Effective communication, patience, and a thorough knowledge of the venue’s operations help manage these situations smoothly. Collaborating closely with team members and supervisors ensures prompt problem-solving and a positive experience for patrons. Ongoing training in customer service and conflict resolution is typically provided to help staff navigate these challenges and maintain a welcoming environment.

What is the difference between Patron Services Assistant vs Front Desk Associate?

AspectPatron Services AssistantFront Desk Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentMuseums, theaters, galleries, cultural institutionsHotels, offices, retail stores, healthcare facilities
Employer & IndustryArts, entertainment, cultural sectorsHospitality, retail, corporate sectors
Common Search IntentCustomer service roles in cultural settingsFront desk or reception roles in various industries

Both roles involve customer service and front-line interaction, but Patron Services Assistants typically work in cultural institutions like museums or theaters, focusing on visitor engagement. Front Desk Associates are more common in hospitality and retail settings, handling guest check-ins and inquiries. While their skills overlap, the industry context and specific responsibilities differ.

What are the most commonly searched types of Patron Services jobs in Michigan?

The most popular types of Patron Services jobs in Michigan are:

What are popular job titles related to Patron Services Assistant jobs in Michigan?

For Patron Services Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Patron Services Assistant jobs in Michigan look for?

The top searched job categories for Patron Services Assistant jobs in Michigan are:

What cities in Michigan are hiring for Patron Services Assistant jobs?

Cities in Michigan with the most Patron Services Assistant job openings:

Patron Services Assistant jobs near you

LIBRARY - Stu-Reg Library Patron Svcs

Andrews University

Berrien Springs, MI • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

LIBRARY - Stu-Reg Library Patron Svcs
Job Classification
Student-Regular
Position summary
Patron Services student assistants, under the direction of the Circulation Services Supervisor, work to support library patrons in accessing library services and materials.
Qualifications summary
  • Previous library or clerical experience.
  • Be a sophomore, upperclass, or graduate student.
  • Experience with Microsoft Office Suite and other application software. Willingness to learn other specialized software
  • Available to work a minimum of 12 hours per week during library hours (Sunday - Friday, nights, weekends, days, select holidays, etc.).

Duties and responsibilities
  • Check out/in of circulating materials, including course reserves, MeLCat, and ILL materials;
  • Register new patrons;
  • Assist patrons in searching FOLIO;
  • Direct patrons to where library materials are located;
  • Accept and discharge lost and found items;
  • Collect library materials from book drops;
  • Pick up in-house used materials;
  • Sort and shelve library materials accordingly;
  • Tidy up shelves, shelf-read, and assist with book shifting as needed;
  • Answer patrons' inquiries and direct them to the appropriate department or staff;
  • Answer the telephone, and transfer calls;
  • Assist in opening and closing the library; and
  • Any other duties assigned to them by the supervisor - for example, dusting, vacuuming, cleaning the glass doors, and watering the plants as needed.

Supervisory responsibilities
None
Qualifications
  • Ability to multitask, organize, and understand priorities
  • Ability to work independently and take ownership of tasks
  • Responsible and reliable
  • Attention to detail with the ability to follow directions
  • Desire and ability to learn new technologies, often self-directed

Technical competencies
Competent in computer applications and software (e.g., Internet, Teams, email, instant messaging, word processing, and spreadsheets) Ability to search the library catalog and databases efficiently.
Interpersonal interactions
  • Excellent written and oral communication skills
  • Excellent customer service skills
  • Be a team player

Physical demands
  • Possess the ability to:
  • Work nights and weekends.
  • Lift large, heavy books and materials, and maneuver fully loaded book trucks safely.
  • Tolerate dusty and/or musty environments.
  • Work in an area with constant traffic, activity, and interruptions.

Work environment
Work in an area with constant traffic, activity, and interruptions. Temperature-controlled environment.

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