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Patron Service Representative Jobs in Florida (NOW HIRING)

Osceola County

Temporary Event Staff

Kissimmee, FL

$15/hr

Customer Service Representative Assists patrons with questions and directions at events Runner Retrieves and delivers goods needed during operation of an event; Restroom Attendant Cleaning of ...

Osceola County, FL

Temporary Event Staff

Kissimmee, FL · On-site

$15/hr

Customer Service Representative * Assists patrons with questions and directions at events Runner * Retrieves and delivers goods needed during operation of an event; Restroom Attendant * Cleaning of ...

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Patron Service Representative information

What is a patron service representative?

Patron Service Representatives are professionals who assist guests or customers at venues such as theaters, museums, concert halls, or other public event spaces. Their responsibilities typically include greeting guests, answering questions, resolving ticketing issues, and ensuring a positive experience for all visitors. They may also provide directions, handle complaints, and help with accessibility needs. This role requires excellent communication skills and a customer-focused attitude. Patron Service Representatives play a key role in enhancing the overall experience for patrons.

What are the key skills and qualifications needed to thrive as a patron service representative?

To thrive as a Patron Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with ticketing systems, point-of-sale software, and basic office applications is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for providing a positive guest experience, efficiently addressing patron needs, and maintaining smooth front-of-house operations.

What are the most common challenges faced by patron service representatives, and how can they be effectively managed?

Patron Service Representatives often encounter challenges such as managing high volumes of customer inquiries during peak times, handling difficult or dissatisfied patrons, and balancing multiple tasks like ticketing, seating, and providing information. Effective communication, patience, and good organizational skills are key to overcoming these challenges. Many organizations provide training on conflict resolution and customer service protocols to help representatives excel in these areas, and teamwork is crucial, as colleagues frequently support one another during busy events.

What is the difference between Patron Service Representative vs Ticket Agent?

AspectPatron Service RepresentativeTicket Agent
CredentialsCustomer service skills, sometimes basic computer skillsCustomer service skills, often ticketing system training
Work EnvironmentCustomer-facing at venues, theaters, or museumsCustomer-facing at transportation hubs, event venues
Employer & IndustryEntertainment, arts, cultural institutionsTransportation, travel, entertainment
Common Search IntentCustomer service roles in venuesTicketing and entry roles at events or transit

While both roles involve assisting customers, Patron Service Representatives focus on providing excellent service at venues like theaters or museums, whereas Ticket Agents primarily handle ticket sales and entry at transportation or event venues. Both require strong customer service skills but differ slightly in environment and specific duties.

Is remote patron service representative a stressful job?

A remote patron service representative role can be stressful due to handling customer inquiries, managing complaints, and meeting performance targets. However, stress levels vary depending on workload, support systems, and individual coping skills, with some finding the job manageable and others experiencing higher pressure during busy periods.

What are popular job titles related to Patron Service Representative jobs in Florida?

For Patron Service Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Patron Service Representative jobs in Florida look for?

The top searched job categories for Patron Service Representative jobs in Florida are:

Patron Service Representative jobs near you
Infographic showing various Patron Service Representative job openings in Florida as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% In-person job distribution.

Box Office Representative

The Florida Panthers

Sunrise, FL • On-site

Other

Posted 12 days ago

Job description

Organization Overview:
The Florida Panthers are in their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup Champions in 2024 and 2025, the Panthers have won 11 of their past 12 postseason series and captured four Eastern Conference Championships. The organization is led by President of Hockey Operations & General Manager Bill Zito, entering his seventh season, and President of Business Operations Michael White, beginning his first full season.
Anchored by a championship culture on the ice, the Panthers are equally committed to building a world-class sports and entertainment platform off of it. The organization focuses on delivering an elite guest experience across all venues, deepening the connection between the team and the South Florida community and continuing to grow the sport for the next generation. The Panthers operate four facilities in Broward County: Amerant Bank Arena in Sunrise which is home of Panthers home games, concerts and events, Panthers IceDen in Coral Springs, the state-of-the-art Baptist Health IcePlex in Fort Lauderdale and renovated War Memorial Auditorium which hosts concerts and events year-round.
The Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. That foundation of selfless service shapes the organization's identity at every level. The Panthers' pillar program, "Heroes Among Us," honors a U.S. military veteran at every home game, and the Florida Panthers Foundation directs its efforts across four core pillars: veterans' affairs, children's health and education, raising awareness for the endangered Florida Panther and growing youth hockey throughout the region. The organization remains deeply committed to empowering and strengthening the diverse communities of South Florida and the tri-county area.
Job Title: Box Office Representative
Department: Ticket Operations
Reports To: Manager, Ticket Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena, FTL War Memorial
Job Summary:
Responsible for selling tickets, distributing tickets, and providing excellent customer service to Amerant Bank Arena and War Memorial Auditorium guests. Requires proper handling of credit card transactions. This role requires availability on nights and weekends.
Essential Duties and Responsibilities:
  • Assist in selling concert/event/hockey tickets to patrons
  • Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability
  • Accurately complete credit card transactions
  • Provide excellent customer service to all clients and customers as well as internal staff.
  • Perform other duties as assigned by the Box Office Manager or Supervisor.
  • Assist Sales and Service Representatives with questions and troubleshooting
Qualifications:
  • Assist in selling concert/event/hockey tickets to patrons
  • Answer guest questions regarding event schedules, seating, pricing, venue policies, and ticket availability
  • Accurately complete credit card transactions
  • Provide excellent customer service to all clients and customers as well as internal staff.
  • Perform other duties as assigned by the Box Office Manager or Supervisor.
  • Assist Sales and Service Representatives with questions and troubleshooting

Position Type/Expected Hours of Work:This is a part time, non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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