Patron Manager Jobs in Indiana (NOW HIRING)

Pay

Hiring Range: $2,573.60 - $3,152.40, Biweekly

Pay Range: $2,573.60 - $3,731.20, Biweekly

Hours

• Full time, 40 hour workweek.
• Evening and weekend work as required.
• Flexible availability for emergency situations.

Essential Job Duties

The Centre Branch Library Manager is in charge of three of our beautiful libraries, Centre Township, North Liberty, and Lakeville branches, connecting community members with our limitless resources and services. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to Diversity, Equity, and Inclusion, the Area Branch Manager will:

• Manage and perform all operations for the Centre Branch and oversee operations at the Lakeville and North Liberty Branches, including information and reference, circulation and readers' advisory services, community resource assistance, and patron computer services. Keep staff and stakeholders informed about departmental initiatives and projects.
• Manage departmental staff. Hire, train, schedule, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance of department staff and volunteers.
• Engage the local community through programming, outreach and special events.
• Manage the branch materials collection with the help and guidance of the Collection Development department.
• Evaluate and implement safety, security and maintenance solutions in conjunction with Facilities and Crisis Intervention Managers.
• Recommend and account for departmental expenditures.
• Participate in special library initiatives and teams. Provide training as needed on a variety of department related topics.
• Implement the goals, objectives, and activities of the Library's Strategic Plan in collaboration with the senior leadership team. Track relevant metrics and data and prepare regular reports.

Requirements

Education and Experience

• ALA (American Library Association) accredited MLS (Master's of Library Science).
• Four years supervisory experience with at least 2 in a public library setting.
• A valid State of Indiana Librarian Certification, Level 4 obtained within three years of hire as a condition of employment.

Requirements:

• Spanish language skills preferred.
• High level of initiative and attention to detail.
• Excellent verbal and written communication skills, as well as strong organizational skills.
• Strong management skills and the ability to supervise, coach, mentor and empower staff.
• Public service orientation and commitment to excellent and genuine customer service.
• Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards.
• Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies.
• Knowledge and experience of current library technology.
• Knowledge of library materials and services appropriate for a variety of patrons.

Ability to:

• Plan, prioritize and delegate. Make decisions and work independently and interdependently.
• Accept and manage change. Maintain composure and overcome stress in any situation.
• Identify efficiencies and implement improvements in workflow.
• Display high standards of ethical conduct, honesty, and integrity. Lead by example.
• Understand and endorse the St. Joseph County Public Library's policies and procedures.
• Form and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations.
• Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
• Problem solve in a professional manner with Library patrons, co-workers, and Leadership.
• Maintain patron and staff confidentiality.
• Work patiently and creatively with all patrons.
• Model excellent customer service.

Benefits

• Medical, Dental, and Vision Health Plans
• Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
• Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
• Flexible Spending Account (FSA)
• Employer Sponsored Life/AD&D and Long Term Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement
• 208.4 Vacation Hours (26 days) annually
• 80 Sick Hours (10 days) annually 
• 10 Paid Holidays