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Patient Support Program Jobs in New York (NOW HIRING)

Eisai

Patient Services Program Manager

Nutley, NJ · On-site

$91K - $120K/yr

The Patient Services Program Manager PSPM within Eisai Market Access will oversee day-to-day ... Support definition of access & reimbursement strategy for assigned marketed product in Neurology ...

Aspen Dental

Patient Coordinator

Union, NJ

$18 - $21/hr

Career development and growth opportunities with our best-in-class training program to support you ... Provide patient support by scheduling and confirming patient appointments, organizing charts ...

New

Aspen Dental

Patient Coordinator

Commack, NY

$20 - $25/hr

Career development and growth opportunities with our best-in-class training program to support you ... Provide patient support by scheduling and confirming patient appointments, organizing charts ...

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All JobsPatient Support Program JobsPatient Support Program Jobs in New York

Patient Support Program information

See New York salary details

$29K

$49.6K

$62.4K

How much do patient support program jobs pay per year?

As of Jul 20, 2026, the average yearly pay for patient support program in New York is $49,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $53,600.00 per year, depending on experience, location, and employer.

What is a Patient Support Program job?

A Patient Support Program (PSP) job involves assisting patients in accessing and adhering to their prescribed treatments. This may include helping with reimbursement and financial assistance, coordinating with healthcare providers, and providing educational support. PSP professionals ensure that patients receive the necessary resources to improve health outcomes while navigating insurance and healthcare systems.

What are the typical responsibilities and day-to-day activities in a Patient Support Program role?

Professionals working in Patient Support Program roles are responsible for serving as a key point of contact for patients, answering questions, providing treatment education, and helping navigate insurance or reimbursement processes. Daily tasks often include coordinating with healthcare providers, following up with patients to track progress, resolving access or logistical issues, and documenting all interactions in compliance with regulatory standards. You may also work within a team of case managers, nurses, or other support staff to ensure a seamless patient experience. This dynamic role requires strong organizational and multitasking abilities, as you’ll be balancing patient communication, administrative duties, and ongoing collaboration with healthcare partners.

What are the key skills and qualifications needed to thrive in the Patient Support Program position, and why are they important?

To excel in a Patient Support Program role, you should have a background in healthcare, life sciences, or social work, with strong knowledge of patient care processes and compliance regulations. Familiarity with CRM systems, call center platforms, and patient management software is often required, along with knowledge of reimbursement or access procedures. Superior interpersonal skills, problem-solving abilities, and a compassionate approach are highly valued. These competencies are essential for effectively guiding patients through healthcare systems, ensuring service quality, and providing emotional support throughout their treatment journey.

What are popular job titles related to Patient Support Program jobs in New York? For Patient Support Program jobs in New York, the most frequently searched job titles are:
What job categories do people searching Patient Support Program jobs in New York look for? The top searched job categories for Patient Support Program jobs in New York are:
Patient Support Program jobs near you
Infographic showing various Patient Support Program job openings in New York as of July 2026, with employment types broken down into 50% Full Time, 25% Part Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,593 per year, or $23.8 per hour.
Patient Services Program Manager

Patient Services Program Manager

Eisai

Nutley, NJ • On-site

$91K - $120K/yr

Full-time

Re-posted 6 days ago

Job description

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.

The Patient Services Program Manager PSPM within Eisai Market Access will oversee day-to-day program operations of Eisai patient support programs to assure quality and business rules compliance. This role will work to identify continuous improvement opportunities and escalate as appropriate. The PSPM will be responsible for building internal processes and documentation to assure successful program oversight. The PSPM will conduct routine call monitoring and review of external vendors. The PSPM will build budget requirements/proposals and track program operational costs and FTEs. The PSPM will partner with the field-based access and reimbursement team to resolve patient/provider issues. This role will be a part of the strategy/program development process by sharing feedback and ideas.
This position will work cross-functionally with applicable Eisai stakeholders to include other Market Access teams, Compliance, Legal, Training and Internal Audit.

Responsibilities:

  • Support definition of access & reimbursement strategy for assigned marketed product in Neurology.
  • Assist in monitoring of assigned program operations including compliance, and quality auditing.
  • Support implementation of training initiatives and other learning opportunities targeted to each product's current reimbursement environment and patient assistance needs.
  • Support maintenance of comprehensive dashboard reports and business reviews as directed.
  • Maintain and share accurate and compliant information (e.g., Coverage, Coding, and Payment across Medicare, Medicare Part D, Commercial Payors) to cross-functional stakeholders, as directed.
  • Oversee delivery by external vendors supporting patient services programs.
  • Engage with external partners (e.g., reimbursement support vendors, PAP distribution vendors, Medicare/Medicaid policy development stakeholders, reimbursement and PAP experts, healthcare professionals, payers) to track external landscape impacting patient services strategy, as directed.
  • Support and facilitate CRC submission of new materials and on-going review and re-submission of expiring materials.


Qualifications:

  • Bachelor's degree in related field (Master's preferred) with 5+ years of relevant experience in pharma/biotech industry.
  • Experience in pharma reimbursement including US reimbursement system in any of the major payer segments (Medicare, Medicaid, Federal, Managed Care); related or additional experience in pharmaceutical sales and/or marketing is preferred.
  • Experience supporting key compliance areas related to the provision of reimbursement support services.
  • Experience managing vendors/providers.
  • Experience with end-to-end technology sourcing to pay process.
  • Proven performance in earlier role.
  • The ability to travel approximately 10-12% to meetings, vendors, training, etc.
Skills:Communication & Cross-functional Influence, Critical Thinking & Business Agility, Industry & Regulatory (Market Access), Mentoring/ People Development, Patient Services Strategy, Project Management

Eisai Salary Transparency Language:

The annual base salary range for the Patient Services Program Manager is from :$91,500-$120,100Under current guidelines, this position is eligible to participate in : Eisai Inc. Annual Incentive Plan.

Final pay determinations will depend on various factors including but not limited to experience level, education, knowledge, and skills.

Employees are eligible to participate in Company employee benefit programs. For additional information on Company employee benefits programs, visit https://careers.eisai.com/us/en/compensation-and-benefits.

Certain other benefits may be available for this position, please discuss any questions with your recruiter.

Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:

Right To Work

E-Verify Participation

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About Eisai

Sourced by ZipRecruiter

Eisai is a global pharmaceutical company (headquartered in Woodcliff Lake, NJ, US), renowned for its innovative research and development in neuroscience and oncology. The primary focus of the company is to provide therapeutic treatments and solutions for diseases like Alzheimer's, cancer, and other neurological disorders. Eisai was founded in Japan in 1941 and has since developed a strong presence across international markets. Eisai's core values center around their philosophy of 'human health care' (hhc), where they aim to make significant and positive contributions to patients and their families' healthcare worldwide.

Company size

1,001 - 5,000 Employees

Headquarters location

Nutley, NJ, US

Year founded

1995

Social media

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