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Patient Support Associate Jobs in Worcester, MA (NOW HIRING)

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Reporting to the Supervisor and Manager of Patient Access, you'll help support efficient patient ... Certified Healthcare Access Associate (CHAA) preferred Key Skills & Strengths * Knowledge of third ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Reporting to the Supervisor and Manager of Patient Access, you'll help support efficient patient ... Certified Healthcare Access Associate (CHAA) preferred Key Skills & Strengths * Knowledge of third ...

UnitedHealth Group

Practice Support Assistant

Concord, MA · On-site

$16 - $29/hr

The Practice Support Assistant will provide administrative and patient support within a clinical ... Associate's Degree or completion of a medical office administration program * Experience with ...

New

UnitedHealth Group

Practice Support Assistant

Concord, MA · On-site

$16 - $29/hr

The Practice Support Assistant will provide administrative and patient support within a clinical ... Associate's Degree or completion of a medical office administration program * Experience with ...

New

Massgeneralbrigham

Patient Transport Associate

Newton, MA · On-site

$17.71 - $23.55/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Worcester, MA

Patient Support Associate information

See Worcester, MA salary details

$13

$25

$67

How much do patient support associate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for patient support associate in Worcester, MA is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.80 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are popular job titles related to Patient Support Associate jobs in Worcester, MA? For Patient Support Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Worcester, MA look for? The top searched job categories for Patient Support Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Patient Support Associate jobs? Cities near Worcester, MA with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $52,369 per year, or $25.2 per hour.

Patient Access Associate I

Emerson Hospital

Concord, MA • On-site

$19 - $27.68/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Emerson Hospital rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

96th of 1,054 rated hospitals

Job description

Be the First Point of Connection in Patient Care
Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you'll handle patient registration, admissions, insurance verification, and bed assignment-ensuring both excellent service and accurate financial processing.
Reporting to the Supervisor and Manager of Patient Access, you'll help support efficient patient flow while protecting the financial integrity of the organization through accurate data collection and billing practices.
What You'll Do
  • Register patients accurately and efficiently for hospital and clinical services
  • Coordinate patient admissions, discharges, and bed assignments
  • Verify insurance coverage and eligibility with third-party payers
  • Collect and enter demographic and financial information into hospital systems
  • Ensure compliance with Medicare and insurance billing regulations
  • Communicate clearly with patients, families, and clinical staff
  • Maintain confidentiality and safeguard sensitive patient information
  • Support revenue cycle processes and help minimize billing errors
What You Bring
Required Education
  • High school diploma or equivalent preferred
Required Experience
  • 1-3 years of experience in hospital registration, patient access, or healthcare billing preferred
Preferred Certification
  • Certified Healthcare Access Associate (CHAA) preferred
Key Skills & Strengths
  • Knowledge of third-party payers and insurance verification processes
  • Understanding of Medicare billing practices and healthcare regulations
  • Experience with hospital billing and revenue cycle workflows
  • Strong computer skills and familiarity with registration or billing systems
  • Excellent attention to detail and organizational skills
  • Strong interpersonal and customer service skills across diverse populations
  • Ability to manage confidential information with accuracy and discretion
  • Effective communication skills in English (reading, writing, and speaking)
Why Join Us?
  • Play a vital role in both patient experience and hospital operations
  • Gain experience in healthcare revenue cycle and access services
  • Collaborative, team-oriented work environment
  • Opportunities for professional growth and certification support

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