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Patient Support Associate Jobs in Amherst, MA (NOW HIRING)

Massgeneralbrigham

Patient Care Associate

Northampton, MA · On-site

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary Full Time and Part Time - Days and Nights available The Patient Care Associate (PCA) is ...

Massgeneralbrigham

Patient Care Associate

Northampton, MA

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary The Patient Care Associate (PCA) is responsible for performing a variety of direct and ...

Mass General Brigham

Patient Care Associate

Northampton, MA · On-site

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary Full Time and Part Time - Days and Nights available The Patient Care Associate (PCA) is ...

Massgeneralbrigham

Patient Care Associate

Northampton, MA

$18.25 - $25.38/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary Part Time - 7pm-7:30am The Patient Care Associate (PCA) is responsible for performing a ...

Massgeneralbrigham

Patient Care Associate

Northampton, MA

$18.25 - $25.38/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary 24 hours- 7pm-7:30am The Patient Care Associate (PCA) is responsible for performing a ...

Massgeneralbrigham

Patient Care Assocaite

Northampton, MA

$18.43 - $25.63/hr

As a not-for-profit, we support patient care, research, teaching, and community service, striving ... Job Summary 24 HOURS - 7pm-7:30am The Patient Care Associate (PCA) is responsible for performing a ...

New

Healogics

Clinical Patient Navigator (Part-Time)

Athol, MA · On-site

$19.69 - $24.20/hr

We also understand that meaningful work is hard work, and we are committed to supporting and ... Associate's degree preferred * Minimum of Two (2) or more years office administration experience ...

BGH Dental

Associate Dentist

Greenfield, MA · On-site

$200K - $300K/yr

Up to $50,000 sign-on bonus, commensurate with experience Associate Dentist - BGH Dental ... support accurate diagnosis and patient communication. * Engage in continuing professional ...

VCA Animal Hospitals

Associate Veterinarian

Westfield, MA · On-site

$120K - $150K/yr

Why join theMontgomery Roadteam * 5 DVMs with experience from 1-30 years, 2:1 ratio of support ... Dedicated patient care appointments with CVTs * Students and new graduates are encouraged to apply ...

VCA Animal Hospitals

Associate Veterinarian

Westfield, MA · On-site

$120K - $150K/yr

Why join the Montgomery Road team * 5 DVMs with experience from 1-30 years, 2:1 ratio of support ... Dedicated patient care appointments with CVTs * Students and new graduates are encouraged to apply ...

VCA Animal Hospitals

Associate Veterinarian

Palmer, MA · On-site

... well-supported by world-class medicine, technology, facilities and a talented team. You'll be ... Patient mix (canine/feline/some pocket pets) Who we look for * People obsessed with pets and their ...

VCA Animal Hospitals

Associate Veterinarian

Palmer, MA · On-site

... well-supported by world-class medicine, technology, facilities and a talented team. You'll be ... Patient mix (canine/feline/some pocket pets) Who we look for * People obsessed with pets and their ...

Baystate Health

Operations Associate

Springfield, MA · On-site

Continuing education support and reimbursement * First Time Home Buyers Financial Packages * Farm ... Files appropriate patient reports and other information for their records. Facilitates ...

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Patient Support Associate information

See Amherst, MA salary details

$13

$24

$66

How much do patient support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient support associate in Amherst, MA is $24.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.46 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Amherst, MA?

The most popular types of Patient Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Patient Support Associate jobs?

Cities near Amherst, MA with the most Patient Support Associate job openings:

Patient Support Associate jobs near you

Patient Scheduling Associate 2

Radiology Associates of Hartford

Enfield, CT • On-site

$17.25 - $21.75/hr

Full-time

Posted 19 days ago

Job description

Job Type
Full-time
Description
POSITION SUMMARY
Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.
ESSENTIAL RESPONSIBILITIES
  • Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
  • Accept special assignments/projects to support Call Center, Scheduling and RAH practices.
  • Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
  • Follow up on all patient and referring physician inquiries.
  • Respond to all calls with courtesy and professionalism.
  • Required to maintain a minimum daily average of 50+ scheduled exams with a minimal error rate.
  • Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
  • Manage and escalate priority issues; route calls and questions to appropriate resources.
  • Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
  • Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
  • Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
  • Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
  • Work and manage outbound work queues
  • Maintain and optimize existing schedules daily
  • Proficiently manage incoming faxes
  • Provide job-shadowing, including answering questions, as needed
  • All other duties as assigned.

Requirements
KNOWLEDGE & SKILLS
  • Required: Proven track record of accurate and efficient work
  • Required: Computer experience and ability to type a minimum of 35 wpm

EDUCATION & EXPERIENCE
  • Required: High School Diploma or GED
  • Required: Radiology specific experience
  • Required: Minimum of 1 years' experience in Radiology scheduling

WORK ENVIRONMENT
This position is based in a healthcare facility that provides patient care services in a fast-paced and team-oriented environment.
Employees may work in various clinical or administrative areas depending on their role.
Radiology Associates of Hartford is an Equal Opportunity Employer

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