Patient Support Associate Jobs in Amherst, MA (NOW HIRING)

Site: Cooley Dickinson Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals, including the Cooley Dickinson Development Team which supports advancing care at Cooley Dickinson Hospital and Cooley Dickinson VNA & Hospice in Northampton, MA. Join us in our mission to transform the future of community healthcare. The Mass General Brigham Development Office offers excellent benefits and competitive salaries.
To Apply:
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.
The Development Associate is an operations role on the Cooley Dickinson Development Team within the Mass General Brigham Development Office. With guidance and training, the Associate administers the post-award grants process, performs essential database functions including generating contact lists and managing constituent records in the CRM, and oversees email and community fundraising platforms. Also, the Associate handles several important administrative functions, including processing mail, depositing donations, managing the daily and weekly donor acknowledgements, and serving as a public point of contact for the office. The Development Associate position is a fully in-person role and requires working on-site at the designated office location five days per week.
Essential Functions:
1. Partner with the Grants & Stewardship Officer to administer the post-award grants process
2. Generate mailing and email lists from the donor database
3. Process mail and manage daily donation deposits
4. Coordinate and review daily and weekly donor acknowledgements
5. Manage the email communications platform, including creating emails based on information provided by program managers, scheduling emails, and maintaining the integrity of donor data between the platform and the donor database
6. Oversee the platform used by community members fundraising for Cooley Dickinson
7. Assist in the processing of charitable gifts and pledges, providing thorough backup information and documentation in a timely manner
8. Assist with daily administrative activities, including attending to constituent phone and email inquiries as needed
Qualifications
Bachelor's Degree preferred.
Knowledge, Skills, and Abilities:
1. Strong verbal and written communication skills
2. Organizational, time management, problem solving, and project management skills
3. Command of Word, PowerPoint, Excel and Outlook, or the ability to learn them quickly
4. Competency using videoconferencing platforms (Zoom and Teams preferred)
5. Proficiency with data entry or data management in a database (Blackbaud CRM or Raiser's Edge preferred)
6. Attention to detail, creativity, and strong work ethic
7. Desire and motivation to learn about the organization and fundraising
8. Awareness of personal work styles in self and others
9. Adaptability and flexibility in times of shifting priorities
10. Ability to work collaboratively with diverse audiences
11. Mission driven
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
30 Locust Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $25.28/Hourly
Grade
2
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.