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Patient Support Associate Jobs in Reading, PA (NOW HIRING)

FixBones

Patient Services Rep (74024)

PA · On-site

$17.25 - $21.75/hr

Join Our Team at Orthopedic Associates of Lancaster (OAL) At Orthopedic Associates of Lancaster ... OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a ...

FixBones

Part-time Patient Services Representative (74025)

PA · On-site

$17.25 - $21.75/hr

Patient Services Representative, Part-time Orthopedic Associates of Lancaster (OAL) is one of the ... Forwarding forms to correct departments / support staff * Prepare and distribute appropriate ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Reading, PA

Patient Support Associate information

See Reading, PA salary details

$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient support associate in Reading, PA is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.84 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Reading, PA? The most popular types of Patient Support jobs in Reading, PA are:
What are popular job titles related to Patient Support Associate jobs in Reading, PA? For Patient Support Associate jobs in Reading, PA, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Reading, PA look for? The top searched job categories for Patient Support Associate jobs in Reading, PA are:
What cities near Reading, PA are hiring for Patient Support Associate jobs? Cities near Reading, PA with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Reading, PA as of June 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $50,474 per year, or $24.3 per hour.

Patient Services Rep (74024)

FixBones

PA • On-site

$17.25 - $21.75/hr

Other

Posted 10 days ago

Job description

Join Our Team at Orthopedic Associates of Lancaster (OAL)
At Orthopedic Associates of Lancaster (OAL), we're more than just a medical practice-we're a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.
With five convenient locations-Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata-OAL offers a dynamic and patient-centered work environment. We're proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.
OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center-NPSC-where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.
When you join OAL, you're joining a respected organization where your work makes a difference. Whether you're clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose-all in service of helping people live stronger, healthier lives.
Job Description:
With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits. This position will be working out of our Manheim and Lebanon offices.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Greet patients and visitors in a prompt, courteous and helpful manner
  • Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff
  • Prepare and distribute appropriate paperwork to the patient for signature and completion
  • Contact billing for inquiries from the patient
  • Monitoring patient wait times. Alerting appropriate staff when wait times are excessive
  • Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area
  • Stocking stations when required
  • Verify demographic and insurance information and update as necessary in EMR
  • Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR
  • Verify current information for upcoming appointments.
  • Complete daily reminder calls for patient appointments
  • Scanning of patient medical documents for Intake, as directed or required
  • Complete and verify meaningful use fields are completed for compliance
  • Collect appropriate copays and Medical Records fees
  • Obtain HIPPA release documentation, verification of identity for Medical Records
  • Update insurance if missing or inaccurate from EMR system and report to billing.
  • Scheduling follow-up appointments and tests, helping patients secure referrals when necessary
  • Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.
  • Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities
  • Keeping records of money collected. Balancing receipts at the end of shift
  • Other duties as assigned.

Required Education and Experience:
  • High school diploma or GED is required.
  • Minimum one year of customer service is required

Preferred Education and Experience:
  • Medical background preferred
  • Associate's and/or a Bachelor's Degree is preferred.
  • Strong computer skills
  • Excellent communication skills

Our Commitment to Inclusivity
At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.
Equal Employment Opportunity (EEO) Compliance:
We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at HR@fixbones.com.

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