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Patient Support Associate Jobs in Houston, TX (NOW HIRING)

Pediatrix

Patient Services Associate

Houston, TX

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Insurance & Billing Support * Review and update patient demographics and insurance information.

Pediatrix

Patient Services Associate

Houston, TX

$16.25 - $20.50/hr

The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for ... Insurance & Billing Support * Review and update patient demographics and insurance information.

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Insurance & Billing Support * Review and update patient demographics and insurance information.

Pediatrix

Patient Services Associate

Houston, TX · On-site

$16.25 - $20.50/hr

Overview The Patient Services Associate (PSA) is responsible for ensuring an excellent experience ... Insurance & Billing Support * Review and update patient demographics and insurance information.

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Patient Support Associate information

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$12

$24

$64

How much do patient support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient support associate in Houston, TX is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.74 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Houston, TX? The most popular types of Patient Support jobs in Houston, TX are:
What are popular job titles related to Patient Support Associate jobs in Houston, TX? For Patient Support Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Houston, TX look for? The top searched job categories for Patient Support Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Patient Support Associate jobs? Cities near Houston, TX with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Houston, TX as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,191 per year, or $24.1 per hour.

Patient Services Specialist

American Oncology Network

Houston, TX • On-site

$15.83 - $26.38/hr

Full-time

Posted 24 days ago

American Oncology Network rating

6.7

Company rating: 6.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

533rd of 887 rated healthcare providers

Job description

Location:
Oncology Consultants - Medical Center CCO Office
Pay Range:
$15.83 - $26.38
Position Summary:
The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.
Key Performance Areas:
KPA 1 - Patient Intake, Registration & Customer Experience
  • Greet patients and caregivers professionally to create a welcoming, supportive environment.
  • Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
  • Verify, update, and maintain patient demographic information at required intervals.
  • Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
  • Ensure completion of required patient forms and medical history documentation.
  • Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

KPA 2 - Scheduling, Physician Support & Communication
  • Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
  • Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
  • Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
  • Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
  • Contact patients regarding missed appointments, document outreach efforts, and reschedule as appropriate.
  • Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
  • Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.

KPA 3 - Medical Records & Documentation Management
  • Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
  • Assemble and verify new patient and hospital follow-up records; obtain missing documentation from referring providers, facilities, or labs.
  • Process, file, and distribute faxes, mail, courier deliveries, and electronic documents accurately and timely.
  • Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
  • Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
  • Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
  • Verify patient identifiers prior to filing records and resolve misfiled documentation promptly.

KPA 4 - Financial Transactions & Daily Reconciliation
  • Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
  • Prepare daily close documentation, deposits, and trial closes in accordance with AON and clinic protocols.
  • Balance cash drawers and handle funds according to established procedures.
  • Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions impacting billing or collections.
  • Distribute reports, schedules, and documentation to appropriate departments, including EDI and Business Office, per protocol.

KPA 5 - Compliance, Team Support & Operational Flexibility
  • Comply with all federal, state, and local regulations related to patient care, privacy, billing, safety, and records retention.
  • Adhere to all AON policies, procedures, IT standards, and disaster recovery requirements.
  • Perform duties across Patient Services stations (Check-In, Check-Out, Medical Records, Fax Server) as trained and assigned.
  • Provide coverage for absences, lunches, vacations, and staffing needs across locations.
  • Assist with training and onboarding of new Patient Services staff.
  • Maintain organized workspaces, safeguard equipment, and ensure confidentiality of patient and employee information.
  • Support multi-site operations and work at alternate AON locations as business needs require.

Required Qualifications:
Education: High School Diploma; Associates degree preferred
Experience:
  • Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
  • Demonstrated customer service focus with strong attention to detail and multitasking ability

Skills and Competencies:
  • Strong interpersonal and communication skills with diverse populations
  • Critical thinking, problem-solving, and organizational skills
  • Ability to manage competing priorities in a fast-paced, multi-site environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Travel: 0%
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